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ADMINISTRATIVE COMMUNICATIONS

ADMINISTRATIVE COMMUNICATIONS. DR. LEONARD ELOVITZ KEAN UNIVERSITY. Introduction. THE ADMINISTRATOR IS FIRST AND FOREMOST A COMMUNICATOR WHOSE JOB IT IS TO ASSIMILATE, INTERPRET, AND CLARIFY THE SIGNIFICANCE OF AN ENDLESS FLOW OF INFORMATION. Introduction.

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ADMINISTRATIVE COMMUNICATIONS

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  1. ADMINISTRATIVE COMMUNICATIONS DR. LEONARD ELOVITZ KEAN UNIVERSITY

  2. Introduction • THE ADMINISTRATOR IS FIRST AND FOREMOST A COMMUNICATOR • WHOSE JOB IT IS TO ASSIMILATE, INTERPRET, AND CLARIFY THE SIGNIFICANCE OF AN ENDLESS FLOW OF INFORMATION

  3. Introduction • EFFECTIVE COMMUNICATION IS NOT LIMITED TO PRESENTATIONS. • IT ENCOMPASSES THE WAY YOU CONDUCT YOURSELVES IN ONE-ON-ONE SITUATIONS. • HOW YOU ACTIVELY AND KNOWINGLY USE YOUR ABILITY TO IMPROVE ALL OF YOUR COMMUNICATION SKILLS.

  4. Introduction • THE ABILITY TO SELL YOURSELVES AND YOUR IDEAS IS PARAMOUNT TO YOUR PERSONAL SUCCESS AND TO THE SUCCESS OF YOUR SCHOOL. • THIS PRESENTATION WILL PROVIDE YOU WITH SOME INFORMATION TO HELP YOU MORE SUCCESSFULLY HANDLE ANY KIND OF COMMUNICATION SITUATION.

  5. Topics of Discussion • PHYSICAL SKILLS • EYE/BRAIN CONTROL • ENERGY RELEASE • ORGANIZATION • VISUAL AIDS • VISUAL OPTIONS • PREPARATION • Q & A DIALOGUE

  6. PHYSICAL SKILLS • THE FOUNDATION • THEY MUST BE LEARNED AND PRACTICED CONTINUALLY • THEY PROJECT • CONFIDENCE • CONVICTION • ENTHUSIASM • NATURALNESS

  7. EYE/BRAIN CONTROL -DO • HOLD EYE CONTACT UNTIL YOU FINISH A THOUGHT • LOCK IN ON A PERSON VISUALLY BEFORE YOU SPEAK • PRACTICE

  8. EYE/BRAIN CONTROL -DON’T • MOVE EYES AROUND THE ROOM • GIVE IN TO THE “PAIN OF PAUSE” • FEEL THAT EYE/BRAIN CONTROL WILL BECOME AUTOMATIC

  9. ENERGY RELEASE-DO • COMMUNICATE ON A HIGH ENERGY LEVEL • BE PHYSICAL • BE EXCITING • BE NATURAL

  10. ENERGY RELEASE-DON’T • LOOK LIKE YOUR IN A PHONE BOOTH • BE TENTATIVE • WALK OFF ENERGY • PLAN GESTURES

  11. ORGANIZATION TO ARRANGE INTO COHERENT UNITY

  12. ORGANIZATION -BENEFITS • DEFINES PURPOSE • DISCIPLINES THOUGHT PROCESS • ELIMINATES EXTRANEOUS INFORMATION • SHORTENS PREPARATION & PRESENTATION TIME • INCREASES SPEAKER’S UNDERSTANDING • INCREASES LISTENER’S ATTENTION & UNDERSTANDING

  13. VISUAL AIDS - OPTIONS • WORDS • SYMBOLS • CHARTS & GRAPHS • CLIP ART • PICTURES

  14. VISUAL AIDS - PREPARATION • VISIBILITY • SIMPLE CONCEPT & DESIGN

  15. PRESENTATION SKILLS - DO • PLACEMENT • WHAT IT IS - WHAT IT MEANS • TOUCH, TURN AND TALK • ROOM LIGHTING • BE PHYSICAL

  16. PRESENTATION SKILLS - DON’T • PACE IN FRONT OF VISUAL • TALK TO VISUAL • ALLOW AUDIENCE TO JUST READ • TURN OFF ALL OF THE LIGHTS

  17. Q & A DIALOGUE - DO • KEEP YOUR VIEWPOINT • KEEP YOUR ANSWERS SHORT • REPHRASE AND ENRICH • MOVE AROUND • TURN ACCUSATORY STATEMENTS INTO QUESTIONS • THINK • DEPERSONALIZE & DEFUSE

  18. Q & A DIALOGUE - DON’T • GO ONE-ON-ONE • ASK FOR RESTATEMENT APPROVAL • ASK FOR ANSWER APPROVAL • END WITH VISUAL CONTACT WITH THE QUESTIONER • BLUFF • LOOSE IT

  19. REMEMBER 85% OF ALL INFORMATION STORED IN THE BRAIN HAS BEEN RECEIVED VISUALLY

  20. Next Step UTILIZE THIS INFORMATION TO PREPARE YOUR OWN PRESENTATION

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