PROTOCOL - 101

1. PROTOCOL - 101 Pamela Mitchell Chief of Protocol US Army Space and Missile Defense Command/Army Forces Strategic Command

2. Agenda • Space and Missile Defense Command Organization • Protocol 101 – Invitation to a company event • Who to invite • How to invite • Planning & Preparing for the event • Do’s and Don’ts while at your event • International Protocol

4. Who to invite • Invitations should be based upon the purpose of the event? • Business event or social event Make sure to address your envelope to who you want to attend, ie. If spouses are invited make sure you include on the address line. (Example: MG and Mrs. James Myles) • Considerations for who to invite: • The General • The General’s Spouse (will other spouses be attending)? • The Command Sergeant Major’s!!!! They are an essential part of the Command TEAM. • Deputy to the General • Just in case the General must cancel at the last minute • Other key personnel from the General’s Staff • Invite staff that support your company/purpose of your event

5. How to invite • Contact General Officers front office to get on calendar or you can call protocol office or the Public Affairs Office to have them check. • Months in advance is better than weeks in advance • Do not be surprised if the calendar changes Key information that you will need to make sure you pass on to the individual you are coordinating with is: • Purpose of the event (Business, social, spouses) • Intent for the General • Keynote speaker, VIP guest, or “throwing dirt” at Ground Breaking KEY: Follow-up phone call with a formal letter of invitation

6. Planning & Preparing for the event • One point of contact for the staff to work with • Obtain a copy of the Generals biography • Arrange to have the appropriate military flags displayed • Arrange to have a reserved parking space • Provide seating arrangements to staff

7. Do’s Be familiar with the military (Army, Navy, Air Force) Know the military rank and precedence (See Diagram) Understand differences in mission: SMDC/ARSTRAT, MDA, AMCOM, Garrison, AMC Be prepared for acronyms

8. Do’s Make accommodations for the CSM/Aide to be close by. Welcome you VIP at the door Socialize the General among the guests Checkout before & during the event: Briefing slides Microphone (Lapel, hand held, or wireless) Sound system Make sure the aide has all the necessary information: Demographics of the group Biographies on key people attending the event List of guests at the table or where the General is seated List of appropriate people to recognize Background information about your company

9. DON’Ts • Go directly to the General to ask if they can participate/attend your function. • Pay for their meal. • Provide any “Thank You” gifts for more than $25 • Monopolize their time…others may want to talk • Conduct business…not the time to negotiate a contract. • Be offended if the General must depart early

10. INTRODUCTIONS • “You have to respect power, others’ as well as your own.” –Steve Bochro • The name of the official is always spoken first. • The name of the nonofficial is always spoken last. • Example: • General Campbell, I would like to introduce to you Ms. Barbie Baugh, President of the XYZ Corporation. General Campbell is the Commanding General for the US Army Space and Missile Defense Command/Army Forces Strategic Command. • HINT: No matter what the rank of General when you speak to them or refer to them they are always “General”.

11. International Protocol • Protocol is no longer relegated to the international diplomat community alone. A knowledge of business protocol is necessary for anyone engaged in global business and exchange. • You must be an envoy for the firm you represent, equipped with a knowledge and understanding of the business and social customs of the persons with whom you are negotiating.

12. International Protocol • Recognize the importance of Rank and Status • Understand their Business Customs and Terminology • Resources: • Foreign Embassies: http://www.embassy.org • State Department: http://www.usembassy.gov • Office of Foreign Missions: http://www.state.gov/ofm • Country Background Notes: http://www.state.gov.pa/ei/bgn • Flags of the World: https://www.cia.gov/cia/publications/factbook/docs/flagsoftheworld.html

13. POC’s Pamela Mitchell: pamela.mitchell@smdc.army.mil Work: 256-955-2368 Karen Smith (EA to CG, SMDC/ARSTRAT): karen.smith@smdc.army.mil Work: 256-955-6330

14. OTHER HELPFUL INFORMATION

16. DRESS & DRESS CODES DRESS CATEGORY Formal (White Tie) Semi-Formal (Black Tie) Uniform Informal Duty Uniform Civilian Informal Casual Very Casual Area Specific Army Blue/White Evening Mess Army Blue/White Mess or Blue w/Bow Tie Army Blue w/ Four-In-Hand Tie (Note 1) Working Uniform Civilian Business Suit or Coat and Tie Civilian Open Collar or Sweater w/Coat Shirt & Slacks Cowboy hat & boots, Hawaiian Shirt, etc Notes: 1. Enlisted personnel may wear the Army Green Uniform with Black Tie. 2. Or uniform dictated by local policy

17. RETREAT & TO THE COLORS NATIONAL ANTHEMS & US FLAG UNCASED NATIONAL COLORS & US FLAG CANNON SALUTES TO HONOR A PERSON MILITARY FUNERALS PLAYING “TAPS” WHERE WHAT REVEILLE COLORS OUT OF DOORS ATTENTION RIGHT HAND OVER HEART ATTENTION RIGHT HAND OVER HEART ATTENTION RIGHT HAND OVER HEART ATTENTION RIGHT HAND OVER HEART ATTENTION RIGHT HAND OVER HEART ATTENTION RIGHT HAND OVER HEART (6 PACES) ATTENTION IN DOORS N/A N/A ATTENTION ATTENTION ATTENTION ATTENTION ATTENTION FLAGS & ANTHEMS Posting of the Colors indoors - stand at attention in place Foreign Anthems - be familiar with customs and courtesies Outdoor ceremonies - when held indoors will be announced as such