Workforce Continuing Education

1. Workforce Continuing Education Operations anCE Accountability Professional Development

2. CE Accountability • Educational accountability targets either the processes or results of education. • Desired goals are identified • Measures are identified for determining whether the goals are met • Criteria are defined to determine when measures demonstrate that goals have or have not been met

3. CE Accountability • Types of Accountability • System – educational system responsibilities for student results • Example: • Goal - increases in performance in state tests (i.e. BLET) for groups of students • Measurement – administration of BLET test • Criteria – benchmark of pass performance (i.e. 75%) • Rewards/sanctions – ability to maintain program, attract students

4. CE Accountability • Types of Accountability • Process – compliance with laws and regulations • Example: • Goal – applied CE fee waiver rules appropriately • Measurement – completion of internal audit (checklist) that identifies the requirements • Criteria – number of elements within internal audit checked • Rewards/sanctions – audit exceptions, financial penalties

5. CE Accountability • Types of Accountability • Individual – student, faculty and staff responsibility for student achievement • Example • Goal – student must pass a credential test to successfully exit course • Measurement – credential test covering relevant topics • Criteria – required passing score on test • Rewards/sanctions – access to credential

6. CE Accountability • Where is Continuing Education today? 1D SBCC 300.96 (c) – Continuing Education Program Management • Each college's local board of trustees must adopt a policy which requires the development and implementation of an internal audit plan. • Each college is required to publish, maintain and utilize an internal audit plan. • The college presidents shall periodically report to the board of trustees on the findings of the internal audit. • The internal plan must be submitted to the Department for compliance review.

7. CE Accountability • Where is Continuing Education today? CC00 – 147 Revisions to Accountability and Credibility Plan for Continuing Education • Class Visitations • Student Membership Verification • Instructor Verification • College Approval for Conducting a CE Class • College Responsibility for Accuracy in Reporting Practices in CE Programs

8. CE Accountability • Where is Continuing Education today? 1D SBCC 300.96 (c) AND CC00 – 147 are at best PROCESS measures. The current SBCCC Internal Audit Plan for CE is a Plan Compliance Review Checklist Why is this important?

9. CE Accountability Rigor, Relevance and Results Industry Credentials State Credentials CE to CU credit options Education to Employment measures Data driven decisions

10. CE Accountability IACET 2007 Standards for Continuing Education and Training

11. Data Decisions • Accountability/Credibility • Funding • Special Initiatives • NC Back to Work • Resource Utilization

12. Data in Continuing Education Accountability Efficiency Client Expectations Academic Policies • Analyze • Data • Research • Design • Reports • Tools • Development • Processes • Implementation • Outcomes • Measurements

13. Analyze - Data • So much data – where to start? • Internal • Colleague • Data Warehouse • External • Commerce • Department of Labor

14. Management Reports XCLS – Status (Cancel) XCES – Estimated FTE Membership

15. Colleague Plus

16. Analyze – Program Mix Public Safety & Health – 54% Public Safety & Health – 48%

17. Analyze – Program Mix + BSP BSP/Health/Public Safety – 78% BSP/Health/Public Safety – 67%

18. Analyze – Program Details COLLEAGUE • Analysis of internal patterns: • Course Titles • Frequency • FTE • Membership • Hours

19. Analyze – Program Details DATA WAREHOUSE • Analysis of trends across colleges based on pertinent variables: • Size of institution • Geography • Industry concentrations • Commuting patterns

20. Analyze – Cancellations COLLEAGUE • Analysis of cancellation trends: • Titles • Hours • Program Area

21. Analyze - Trends

22. Analyze – Tiered Funding TIER 2 PREFIX – ELIGIBLE FOR T2 FUNDING • Analysis of Tier 2 eligible courses: • Titles • Hours • Frequency • Estimated FTE

23. Analyze – Tiered Funding TIER 2 PREFIX – NOT ELIGIBLE FOR T2 FUNDING • Analysis of Tier 2 eligible courses that do not meet Tier 2 criteria: • Titles • Hours • Frequency • Estimated FTE

24. Research • Labor Market • Unemployment • Employers - • Existing industries • Growing industries • New industries • Exiting industries • Commuting patterns

25. Research • Labor Market • Employers • Who is where • State level changes impacting employers and industry • Opportunities for support/partnerships

26. Research • Peer Colleges • New Programs • Innovative Delivery • Best Practices • Partnerships

27. Research • Competitors • Other Colleges • Private Educational Organizations • Training Vendors • Industry/Agency Originated Training • Competitive Innovation • MOOC • mOOC • SPOC • Badges

28. Design & Development • Industry Standards & Expectations • Partnerships • Employers • JobLink Career Centers • Division of Workforce Solutions • Chamber • Workforce Boards • Peer colleges • Internal Collaborations • Academic levels • Student Support

29. Implementation • Implementation • Training Program • Outcome Assessments • Quality review • Program review

30. Professional Development • Continuing Education Professional Development Opportunities • Senior CE Administrator Mentorship Program • Senior CE Administrator Monthly Update • CE Accountability/Credibility Forum • CE – CIS Roundtable

31. Final Questions • Remaining questions?