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Legal OnRamp. ACLA : Innovation + IT: Is There A “New Normal” For Law?. July 2010 OnRamp Systems Inc. Law Normal v. Enterprise Normal. More is better. Better is better. “If it ain’t broke ”. “Somewhere a 26-yr old ”. Prices go up. Prices go down.
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Legal OnRamp ACLA: Innovation + IT:Is There A“New Normal” For Law? July 2010 OnRamp Systems Inc.
Law Normal v. Enterprise Normal More is better Better is better “If it ain’t broke” “Somewhere a 26-yr old” Prices go up Prices go down INFORM- ATION INSIGHT “How always been done” “How can we do better?” Can’t measure Everything measured Fear: Eliot Spitzer Fear: China Competitor
Organic • innovators - • early adopters • early majority - • late majority - • laggards - Where Are We?
Law Normal v. Enterprise Normal More is better Better is better “If it ain’t broke” “Somewhere a 26-yr old” Prices go up Prices go down INFORM- ATION INSIGHT “How always been done” “How can we do better?” Can’t measure Everything measured Fear: Eliot Spitzer Fear: China Competitor
Client Intimacy Process Innovation Predictable Pricing NEW NORMAL Technology- enhanced Alternate Staffing Defined Quality
Answer – or Best Starting Point -- in Your Network “What did we agree with Bank of Dakota on that indemnity clause issue?” “Is there a template for that kind of deal, tied to term sheet?” “How are other Companies doing ‘Value Pricing’ engagements?” New model services “We’re not the first company to establish global privacy policies -- let’s not re-invent the wheel.” Peers Firm 1 Legal Dept “Can we get our firms working on our platform to drive efficiency?” Web “How’s everyone else dealing with ‘agency fees’ in Indonesia?” Firm 2 “Can we create more self-help for repeat clients?” Firm 3 “Can we got our whole team on same page for day-day stuff?”
Playbook (30%) Playbook Volume Agreements – 4% Savings 30% spend 15% savings • Mine experience • Structured content across high volume commercial work • Harmonization of Practice • Moderation, email integration/notification • Changes automatically captured as versions • Help in playbook generation Complexity Volume Day-Day Law Dept Firm
How Does Normal Change? • innovators - • early adopters • early majority - • late majority - • laggards - Where Are We?
How Does Normal Change? Will Australia Lead? • innovators - • early adopters • early majority - • late majority - • laggards - Where Are We?