Important Tips To Help You Manage Virtual Offices

1. Important Tips To Manage Virtual Offices Virtual Office | Corporate Address| Mail Reciept & Handling | Virtual Receptionist https://virtual-office-us.com/

2. While some organizations are swimming against the tide driven by today’s digital age and adhere to the belief that employees—and contractors—must be based in the same office, the majority are jettisoning the traditional workplace structure in favor of virtual teams. Not only can organizations recruit and retain top-quality workers quicker and easier, but they also perform better. Additionally, a virtual team is more agile, able to respond to new business opportunities faster than peer teams shackled to a physical office space. Virtual Offices Tailored To Your Dreams Yet, without the right processes and technologies in place, virtual teams can run up against obstacles that result in failed projects, diminished efficiencies, and even team infighting. Having managed virtual teams stretching across multiple states, continents, and oceans, I compiled a list of tips that can help ensure that your virtual teams collaborate effectively and deliver optimal results:

3. COMMUNICATIONS • Chat. While too many chat messages can become overwhelming to team members, it’s important to ensure you have in place chat platform that makes it easy for team members to collaborate in virtual real time. There are any number of great chat platforms such as Slack, Skype, and HipChat, among others. • Manage Communications. Team members can become overburdened with too many email and chat messages. To help avoid these situations from happening, have your desktop/helpdesk team work train team members on ways to configure their email folders and chat platforms that enable them to flag high priority messages and to catalog them in different folders. • Video Chat. Depending on the project or issue at hand and moreover the culture of the virtual team, sometimes video chat is needed. Not every issue or project task can be resolved via text only, which lacks the visual cues of video chat. The upside is that most of the most prevalent chat programs also have video options.

4. ADMINISTRATIVE, CUSTOMER SERVICE, AND SALES SUPPORT • Virtual Assistants. Much has been written about virtual assistants—or chatbots—in recent years. Inbound phone calls can be a huge distraction and productivity drain. With virtual assistants such as Davinci Auto Receptionist services, virtual teams can remain focused on executing tasks and projects while allowing the virtual assistant to intelligently route incoming calls to the right team member and moreover identifying those that need human interaction versus automatic routing. • Live Receptionists. When incoming calls cannot be handled by a virtual assistant, live human assistance is needed. The latter is always required in the case of the latter. What some organizations are realizing is that they can tap live receptionists such as Davinci Live Receptionists to answer customer service and sales emails and calls. This enables them to remain focused on initiatives tied to business execution. • Live Web Chat. Many of your incoming customer service and sales calls need to be routed through voice. Not only do your customers prefer digital engagement, but it is cheaper and more efficient for you. Here, you can leverage a third-party live web chat provider such as Davinci Live Web Chat services that can offload upwards of 30% or more of your incoming calls and emails.

5. MANAGEMENT • Project Management System. Anyone who thinks that a project management is overkill is kidding themselves. Project management technology tools give each virtual team member with insight into each other’s work, request and give approvals on tasks and projects, share ideas and files, and update individual team members or the entire team on status changes. • Document Collaboration. As often is the case, most virtual teams share and edit documents. Whether part of a project management system or a shared document management system such as Google Drive, Box, or Dropbox, virtual teams need a centralized solution that enables them to view and edit documents simultaneously. • Measure Outputs. Measuring the productivity of your virtual team is important. Here, you need to have a solid understanding of what matters to the business and what key performance indicators (KPIs) should be tied to those initiatives. These metrics should be tracked and reported to be meaningful. • Hiring. Not everyone is made to excel as a remote worker. When hiring for positions where workers will work part- to full-time from a remote location, you need to ensure they succeed—from a workspace environment and characteristics (and sometimes experience) to thrive in a virtual team setting.

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