The Complete IP Telephony Solution

1. The Complete IP Telephony Solution

2. "The transformation to software- based communications is going to be as profound as the shift from the typewriter to word- processing software" - Bill Gates, Microsoft

3. OVERVIEW • myVoice®is the next generation IP telephony software solution that can be tailored to fit any size business. • myVoice®encompasses a product range that offers a carrier grade operating system, and services not usually offered under one banner in the IP Telephonymarket place. • myVoice®is an IP Telephony solution that delivers full PABX functionality over the Internet, in addition to regular phone handsets in your workspace, myVoice®utilizes Wireless LAN's and Pocket PC clients to deliver true voice mobility and proven Quality of Service (QOS) • myVoice®maximizes your current IT investments and turns every Desktop and Laptop computer into a phone. Use wireless infrastructure and the internet to connect from anywhere and display your extension as though you were in the office.   • Voice and Data now become truly converged with myVoice®

4. MAJOR BENEFITS • Time saving converged applications • Scalable solution • Windows Based Server • Windows Based Soft Phone Client • Windows Based Outlook Integrated Client • Saves you money • Increases your efficiency • Increases your profitability

5. SOLUTIONS • myVoice® HOSTEDis a cost effective solution which allows customers with under 20 employees to take advantage of this fully managed service with full myVoice® EASYfunctionality. • myVoice® EASYallows you to benefit from our expertise in delivering tailored packaged solutions to fit your needs. • myVoice® ACCESS is a flexible and highly scalable product range for complete end-to-end access solutions. • myVoice® INTEGRATIONoffers a complete solution from network assessment, data cabling, WAN/LAN services, networking and much more. • myVoice® CUSTOMER CAREoffers the end users a comprehensive training package from your call centre agents through to network managers.

6. SOLUTIONS • myVoice® ENTERPRISE MOBILITYsolutions offers one of the most advanced, cost effective Retail and Warehousing communications solutions currently available in the market place • myVoice® ENTERPRISEa cost effective platform for ITSP/VISP/ASP hosted services – multi client configuration. • myVoice® CALL CENTREoffers you the functionality of traditional call centre solutions but with so much more and all under one application. • myVoice® IP TELEPHONY ASSESSOR serves the needs of clients doing assessments of IP networks in advance of voice-over-IP (VoIP) telephones and services deployment

7. VALUE PROPOSITION & ROI • Reduced multi-location call costs • Reduced installation costs (cable once for data & voice) • Easy deployment – no requirements for expensive database or active directory licenses • No hardware gateways required • Expansion with software licenses • Supports any sip compliant phone or device • Reduction in service fees

8. DIFFERENTIATION • Pure software solution = sophisticated Telephony Platform/PBX functionality • Hardware independent • Mobility and flexibility • Stand alone solution or integrated with traditional PBX in one familiar GUI : Windows® and/or full MS Outlook Integration (click to call from contacts) • myVoice® Access • myVoice® IP Telephony Network Assessment

9. BASIC ARCHITECTURE

10. SOFTPHONE

11. OUTLOOK SOFTPHONE

12. NETWORKING

13. CALL CENTRE OVERVIEW • Multiple queues -Priority per queue -Announcements per queue -Call answering treatment per queue -Skill based routing or longest waiting call to first available agent • Agent configuration -Can belong to many queues -Can be prioritised for individual queues separately -Can be on-premises or off-premises • Supervisor -Full and dynamic visibility of agents -Full and dynamic visibility of queues -Historical queue data -Can monitor agent calls for training purposes

14. VOICE MAIL Standard Voice Mail (unlimited user mail boxes auto-created with each user profile) • Server based • Utilises the PC’s hard disk • Inbuilt software application not external device • No extra administration as it comes as standard system feature • Client features • Clients can turn their VM on or off • Can be set for calls when: • busy • logged on or off or both • not answered for specified number of rings • not in the office for all calls immediately • can instruct server to send messages to email account as attachment • can interrogate remotely with PIN code • can be set for time of day, day of week, per week or month • can be set for a specific period of the year • Stores the messages as .wav files

15. CONFERENCE BRIDGE SERVER BASED • Set in dial number for bridge • Can be accessed internally or from outside via SIP or ISDN • Set maximum number of participants • Set PIN codes for participants • Multiple conference bridges can be configured • No limitation to number of participants (bandwidth and ISDN limitations) USER FEATURES • Clients can initiate multi party conferences by sending invitations • Using the conference icon on their Soft Phone • All users can initiate three party conference from their handsets • SIP phones initiate using the “Conference” button • Clients clicks on the conference button, which becomes active when two calls are in progress at the clients phone

16. ITSP/Telco • Solutions • Only Few Players • only 3 - 5 • software-only • High Value • High Margins Competitors are high priced, hardware-centric. Broadsoft is software-only. • PBX and PBX • Replacement Solutions • More Players • still only 3 - 5 software-only • (e.g. Swyx) • SME/SMB Medium Value • Medium Margins • AU$400M market in Australia (Combined with SOHO-SMB) Competitors are mostly the traditional hardware vendors with very few pure VoIP such as Swyx and Vonexus. Keyphone System/Appliances in Fixed configurations for SB/SOHO market Largest number of market players but still only 3 - 5 software-only. Lower margins, high volumes Most are Asterisk or Linux freeware based and branded (e.g. Epygi and Zultys). Only significant Windows VoIP software players are Swyx and 3CX. World Market Competition Tree addresses all 3 of these segments & with one software solution! Competitors are again mostly the traditional hardware vendors.

17. Questions? ?