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Chapter 5

Chapter 5. Restaurant Industry Organization: Chain, Independent, or Franchise?. RESTAURANT INDUSTRY ORGANIZATION. This chapter will focus on restaurant company organization – that is, how companies are organized

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Chapter 5

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  1. Chapter 5 Restaurant Industry Organization: Chain, Independent, or Franchise?

  2. RESTAURANT INDUSTRY ORGANIZATION • This chapter will focus on restaurant company organization – that is, how companies are organized • This is important to know because there are significant differences between chains (corporate), independents and franchises • Currently, the industry growth is being driven by chains so we will start with them

  3. McDonald’s KFC Burger King Starbucks Subway Pizza Hut Wendys Taco Bell Dominos Dunkin Donuts LARGEST CHAINS

  4. CHAINS Chains have strengths in 7 areas: • Marketing and brand recognition • Site selection • Access to capital • Purchasing economies • Centrally administered control and information systems • New product development and • Human resource development

  5. CHAINS Marketing and Brand Recognition • Chains are able to achieve a high level of brand recognition by keeping their messages simple, large marketing budgets and the additive effect (repeating the message) • The large cost of the marketing a national company is spread among a large number of units

  6. CHAINS Site Selection Expertise • Much of a restaurant’s success is owed to choosing the proper site • It has become much more competitive to identify suitable sites • Choices are based upon a thorough examination of the feasibility of the site

  7. CHAINS Access to Capital • This can be a challenge because of the rising costs of opening a restaurant coupled with lenders’ view that the restaurant business is risky • Options include loans from banks, friends and family, personal savings, limited investors, “going public”

  8. CHAINS Purchasing Economies • The power of purchasing large quantities for distribution among different locations or, entering into a contract with a company for multiple individual purchases • When one considers that food is a primary expense, the savings of 1% – 2% can be significant

  9. CHAINS Control and Information Systems • Chains can also afford to purchase expensive systems with the justification that the cost will be spread across multiple units • Contrast this with the challenge of an individual operator purchasing a system beyond his or her means.

  10. CHAINS New Product Development • This is only becoming more important as competition increases • Large chains can afford to staff and equip development kitchens

  11. CHAINS Human Resource Program Development • Again, the cost of recruiting, hiring, training and developing is spread across multiple units • Also, Human Resource expertise can be centralized • There can also be disadvantages

  12. CHAINS • Largely as a result these strengths, chain domination (as measured by market share) has grown over the last several years • The top 100 chains alone generate over 50% of all restaurant sales • This domination has increased from just 33% in 1975

  13. INDEPENDENT RESTAURANTS • It is one thing to look at the chain domination, however, looking at it the other way, independents generate a significant portion of sales as well • While chains have strengths that allow them to grow and maintain profit margins, independents have their own advantages

  14. INDEPENDENT RESTAURANTS • Operating advantages • Flexibility • Marketing and brand recognition • Unique advantages in local markets • Site selection • Knowledge of area • Access to capital • Unique advantages in local markets

  15. INDEPENDENT RESTAURANTS • Purchasing economies • Advantages and disadvantages • Control and information systems • Lack of centralized system but ability to track first hand • Human resources • Lack of advancement opportunities but other advantages • Flexibility • Differentiation

  16. FRANCHISED RESTAURANTS • Franchising is a common business format • Franchises represent a $1.5 trillion “industry” – others besides food service • Business format franchising allows individuals to operate a business under clearly specified guidelines • Guidelines include systems and standards of operation

  17. FRANCHISED RESTAURANTS • The relationship between the franchisor and the franchisee are dictated by the Franchise Agreement • Franchise agreements include use of trademarks, location, terms, fees, obligations and duties of both parties, restrictions and renewal and termination of the agreement

  18. WHAT DO FRANCHISORS OFFER? • Operating and control procedures • Food portioning • Information management • Reliable and timely information • Quality control • Via inspections • Training • Training materials and trainers • Field support

  19. WHAT DO FRANCHISORS OFFER? • Purchasing • Co-ops or approved suppliers • Marketing • Established marketing programs • Advertising • National programs • New products • New concepts

  20. ADVANTAGES AND DISADVANTAGES • Advantages, disadvantages for franchisees • Advantages and disadvantages for franchisors

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