Student Service Advisor Model Phoenix Campus

1. Student Service Advisor Model Phoenix Campus Cathy Krussel, M.Ed. Manager, Student Services – Phoenix Campus Scherrie Candelario Student Services Supervisor – Phoenix Campus

2. Chamberlain College of Nursing History • Chamberlain College of Nursing has a 125-year history of preparing extraordinary nursing graduates. • Our roots go back to the Deaconess tradition of 19th-century Europe. Florence Nightingale, the founder of modern nursing, studied at a Deaconess facility in Germany and later applied the concepts she learned to her nursing practice. In 1889, an evangelical pastor in St. Louis, Missouri, proposed establishing healthcare services based on the Deaconess model to address the needs of the local community. Those services evolved into the Deaconess School of Nursing and, later, the Deaconess College of Nursing. • In March 2005, DeVry Education Group acquired Deaconess. A term of the acquisition agreement required DeVry Education Group to change the name of the school. The chosen name, Chamberlain, is derived from the Middle English word "chaumberlein," which means "chief steward" – in recognition of the critical role of the nurse as the central steward and coordinator of patient care.

3. About Our Department Student Services is comprised of three departments: Career Services, Registrar & Student Service Advisors (SSA) The SSA position oversees all academic and financial planning for each student.

4. About Our Program Accelerated courses • Eight week courses • Two sessions per semester • Three semesters per year Online and On-site options • Conveniently fits multiple lifestyles • Liberal Arts & Sciences offered in both formats • Certain nursing courses are available online

5. Student Lifecycle

6. Admission • Meet with prospective student to answer financial aid questions • Provide academic and financial aid advisement to newly accepted students including FAFSA, curriculum plan, portal navigation, and college email setup • Follow-up with each new student weekly until registered and bi-weekly until classes start • Once financial aid process has been completed, register student for courses discussed in Pre-enrollment meeting • Ensure students are aware of academic policies • Participate in Open Houses and New Student Orientation

7. Enrollment • Review each individual student account to ensure accounts are complete • Meet individually with students unable to register due to holds such as clinical, missing documents and financial aid • Meet with students to go over curriculum changes due to course incompletion, failure or withdrawal • Contact all unregistered students to ensure course registration before the beginning of the term • Responsible for checking grade reports to verify each student has met prerequisite requirement • Outreach to students whom did not meet prerequisite requirements • Use Registrar dismissal report to reach out to all students to notify them of their status • Collect appeal paperwork and submit for approval

8. Current Student • Review all accounts throughout the term to ensure they are not missing documents and that they have sufficient funding to cover their balances • Meet with students regarding the issues on a daily basis • Review academic histories to verify that students are taking the appropriate classes and meet with students accordingly • Monitor the help.chamberlain.edu system as it is the preferred method of communication with students • Meet with distraught students referred from faculty • Contact students when they are underperforming to discuss options • Responsible for knowing the monthly change to be able to effectively advise a student

9. Graduation • Verify that each graduate has met all academic requirements for graduation • Monitor balance to ensure each graduate is paid-in-full by the ceremony • Ensure students are aware of Stafford Loan balances, answer Stafford Loan repayment questions, make students aware of mandatory exit counseling • We do this at GradTrack. An event each session for upcoming completers that gives each student a synopsis of their loans to date. • Process NCLEX test and review reimbursements for eligible graduates

10. Student Ratio • Each campus tries to keep a ratio of no more than 120 students per advisor • Currently with our campus roughly at 530 students, each advisor has about 105 students • The students are assigned to the advisors by a last name Alpha split

11. Student Benefits to SSA Model Combined Academic and Financial advising in one person “One-Stop Shop” • If a student wants to drop a course, the same person will be able to explain the academic and financial implications at one time instead of having to locate multiple departments • All attempts are made to keep the student with the same advisor for the duration they are in our program, which leads to a solid foundation for the student-advisor relationship

12. Student Benefits to SSA Model Streamlined Communications • One advisor allows for communications to be delivered from one person, again keeping the relationship strong • Financial planning and academic advising with retention in mind • Our comprehensive approach to financial planning year over year helps the students plan accordingly to be able to anticipate any financial issues and keep them in our program until completion. • This allows the student to have and keep a connection to the school past alumni status, since we are not a traditional school.

13. Organization Benefits Proactive advising and account management • SSAs keep an alpha split so they get to know the group of students and their situations so less time is needed to research issues for students they do not track • If the student’s advisor is not available, any advisor can help as they are all trained the same • Customer Relations Management system used by every department within Chamberlain.

14. Organization Benefits Centralization of Processes: centralization allows the management to focus on students and not outside duties • VA Certifications • ADA • Financial Aid processing: awarding, disbursements, refunds • Transcript evaluations

15. Questions