Making Information Count: The Calgary Health Information Network

1. Making Information Count:The Calgary Health Information Network CHLA 2007, May 30, 2007 John Cole, Renee Reaume, Lori van Rooijen, Coreen Roth and Michael Civitella

2. Making Information Count • Background • Contract • Transition • Where we are now

3. Background • 1998 - Proposal for library cooperation in Calgary, Beaumont and Associates • 2003 - Independent library services review identifies Calgary Health Region and Tom Baker Cancer Centre client needs and concerns – Framework Report - “Making Information Count” • 2004 – Business Plan presented to Calgary Health Region senior executive

4. BackgroundKey Drivers • Access and delivery of best evidence • Information literacy, learning and development • Technology and innovation • Access and delivery of patient and consumer health information

5. Background • Strategic Alliance contract for Calgary Health Region library services signed July 2005 • University of Calgary assumed responsibility for CHR libraries on October 1, 2005 • Tom Baker Cancer Centre contract signed in March 2007, effective April 1, 2007

7. Staffing: • CHR – 24, 605 FTE • TBCC – 464 FTE Communities served: • CHR – sites throughout Calgary. Total geographic area of 39,260 sq. km. Serves 36% of Alberta’s population. • ACB – TBCC serves all of southern Alberta

8. University of Calgary Health Sciences Library/Foothills Medical Centre Rockyview General Hospital Tom Baker Cancer Centre Alberta Children’s Hospital Women’s Resource Centre Peter Lougheed Medical Centre

9. Governance • Contracts between University of Calgary and the Calgary Health Region, and between the University of Calgary and the Alberta Cancer Board • Establishment of Health Information Resources Management Committees to oversee the contracts • Management Committees report to senior administration of both parties

10. Contractural issues • Privacy and network security • Staff - collective agreements • Intellectual property • Space • Network expansion • Collections – disposition and insurance • Termination conditions

11. Accountability • In depth analysis of internal processes to accurately contract for service • Contract describes key service deliverables • Service level agreements define basic services and measure their delivery • Budget is presented for approval to Management Committee

12. Service deliverables • Provision of information – collections, technical processing, document delivery • Training and information service support – teaching, searches, reference • Administration – accounting, human resources, communication plan, budget, evaluation

13. Budget • Capital • Transition • Operating • Business as usual • Uncontrollable costs • Efficiencies • Enhancements

14. Transition: Renovations Includes: • network connectivity and installation of UofC pc’s: all • painting: Peter Lougheed, Tom Baker • space reconfiguration: Peter Lougheed, Tom Baker, Rockyview • ergonomic furniture: all

16. Current Periodicals Area Our walls were pink

17. The Renovations We had a purple wall We got a makeover! Our temporary Circulation Area

18. Information Commons Our new beige walls 9 PCs

19. Transition: Alberta Children’s Hospital Move • New Knowledge Centre centrally located • Sharing space with the Family Resource Centre • Network configuration still to be implemented

20. Alberta Children’s Hospital Knowledge Centre

21. Original Stained Glass Windows from Old ACH

22. Transition Staffing • Increase in FTE from 11.3 to 13.5 • Re-allocation of staff to meet new service delivery model Facilities • Closure of libraries in the Southport building and in the basement of the Foothills Medical Centre

23. Transition Collection • Rationalization of the collection • 17,000 books added to collection including clinical texts as well as consumer health materials • Unique journals retained. Shift to electronic access for whole region • Records added to University of Calgary catalogue - Sirsi

24. Transition ITS/Technical Services • Network connectivity via SuperNet or directly to UofC network • Authentication and user registration • Sirsi live date April 2007 • Serials Solutions – own A to Z list • SFX, EZproxy – own instance of both

25. Website: www.hinc.ucalgary.ca

26. Current and future steps • Ongoing work within the Knowledge Centres • Development of outreach services and programs • Collaboration with the Research portfolio for knowledge translation • Collaboration with the Patient Experience portfolio • Collaboration with Quality, Safety and Health Information portfolio

27. Current and future steps • Local advisory committees • Operations Group • Management Committee

28. Current and future steps: Workteams • Communications • Circ/DDS • Continuing Education (staff) • Collections • Research • Outreach • Instruction • Reference • Technical Services • Consumer Health • Website

29. South Health Campus • Functional plan for proposed Knowledge Centre submitted January 2007 • Major new clinical, education and research site to open in 2010

30. Thank you!