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Job Satisfaction

Job Satisfaction. Chapter 4. Job Satisfaction. A pleasurable emotional state resulting from the appraisal of one ’ s job or job experiences Based on both cognition (what you think ) and affect (how you feel )

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Job Satisfaction

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  1. JobSatisfaction • Chapter 4

  2. Job Satisfaction • A pleasurable emotional state resulting from the appraisal of one’s job or job experiences • Based on both cognition (what you think) and affect (how you feel) • A survey in 2010 indicated only 45% of Americans were satisfied with their jobs, compared to 61% in 1992

  3. Value-Percept Theory • Does your job supply what you value? • Dissatisfaction = (Vwant-Vhave) x (Vimportance)

  4. Value-Percept Theory • Does your job supply what you value? • Dissatisfaction = (Vwant-Vhave) x (Vimportance)

  5. Value-Percept Theory

  6. Job Characteristics Theory • Core job characteristics •  Critical psychological states •  Satisfaction with the work itself

  7. Job Characteristics Theory • Skill variety – job requires different activities that involve a number of different skills and talents • Task identity – job requires completing a whole, identifiable piece of work from beginning to end, with a visible outcome • Task significance – job has a substantial impact on the lives of other people, particularly in the world at large

  8. Job Characteristics Theory • Autonomy - job provides freedom, independence, and discretion to the individual performing the work • Feedback – carrying out the activities required by the job provides the worker with clear information about how well he or she is performing Reflects feedback obtained directly from the job as opposed to feedback from coworkers or supervisors

  9. Job Characteristics Theory

  10. Mood and Emotions • Even the most satisfied employees aren’t satisfied every minute of every day • Satisfaction levels wax and wane as a function of mood and emotions

  11. Moods and Emotions • Job satisfaction reflects what you think and feel about your job • A satisfied employee feels good about his or her job on average • Moods are states of feeling • According to affective events theory, workplace events can generate affective reactions—which then go on to influence work attitudes and behaviors

  12. Mood and Emotions

  13. Mood and Emotions • Affective events theory • Specific events trigger discrete emotions during the course of the work day

  14. How Important is Job Satisfaction?

  15. Application • Tracking satisfaction • Job Descriptive Index

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