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Usability Survey in Finland

Usability Survey in Finland. Johanna Kaipio (nee Viitanen), D.Sc. Postdoc researcher, Strategic Usability Research Group Aalto University, Finland. Motivation. PHYSICIANS. Do physicians suffer from poor usability or are they complaining for nothing?.

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Usability Survey in Finland

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  1. Usability Survey in Finland Johanna Kaipio (nee Viitanen), D.Sc. Postdoc researcher, Strategic Usability Research Group Aalto University, Finland

  2. Motivation PHYSICIANS • Do physicians suffer from poor usability or are they complaining for nothing?

  3. eKartta = Survey on implementation and usage of ICT and eHealth in Finnish healthcare • Aims at describing the status and trends of EHR adoption • Latest in 2011, earlier ones made in 2003, 2005 and 2007 (all nationally) • Respondents: Healthcare service providers (organizations): chief physicians, chief of administration, IT managers, etc. • More info: • Hämäläinen P, et al. (2013). eHealth and eWelfare in Finland. Check point 2011. Available at: https://www.julkari.fi/bitstream/handle/10024/104368/URN_ISBN_978-952-245-835-3.pdf?sequence=1 • Winblad I, Reponen J, and Hämäläinen P. Tieto- javiestintäteknologiankäyttöterveydenhuollossavuonna 2011. Juvenes Print Oy – TampereenyliopistopainoOy, Tampere. Available at: http://www.thl.fi/thl-client/pdfs/825d0af8-f97c-4192-bf5b-ba5e1bf773aa StudyAims • Focus: Physicians’ experiences on usability of their currently used clinical ICT systems (particularly EHRs) • Experiencedbenefits, challenges, problems, reasons for using / notusingthesystems • Usability agenda: From a single system testing towards a more holistic approach on evaluating usability of clinical ICT systems from the end-user viewpoint

  4. Method: Web-basedtailoredusabilityquestionnaire for physicians, usability ”themes”: • Compatibility between clinical ICT systems and physicians’ tasks • Key functionalities • Efficiency of use • Intuitiveness of user interfaces • ICT support for information exchange, communication and collaboration in clinical work • Interoperability and reliability of systems • Frequency: First in 2010, will be repeated in 2014 • Sample: Finnish physicians actively working in patient care • Samplesize: N= 3,929 (31.3% of all) • Analysis: Statistical, cross-tabulationanalysis • Data included in the analysis: • Background questions • 32 statements with a five-point Likert-scale • School grades given to EHR systems

  5. Example of questions(translatedfromFinnish to English) Key functionalities Efficiency of use Intuitiviness of userinterface Support for collaboration Support for informationexchange Interoperability and relliability Support for informationexchange

  6. Usabilitysurvey in Finland: Discussion • The first national usability survey has raised interest and discussions. Will be repeated in the year 2014. • Two national surveys (eKartta = implementation and usage + usability) complement each other well and are supported by the Finnish Ministry of Social Affairs and Health • Strengths of tailored usability questionnaire • Focus on usability and user experience • Fitted to clinical context, domain specific usability themes • From qualitative approach to quantified attributes of usability • What kind of impact do the survey results have on decision making? IT system development? Collaboration between vendors, end-users and their organizations, researchers? • In the future: Usability survey for other health professionals?

  7. Hyppönen H., Reponen, J., Lääveri, T., Kaipio, J. (2013) User Experiences of differentRegional Health Information Exchange Systems in Finland. International Journal of MedicalInformatics(accepted) Martikainen, S., Viitanen, J., Korpela, M., Lääveri, T. (2012) Physicians’ Experiences of Participation in Healthcare IT Development: Willing but not Able. International Journal of Medical Informatics, Vol. 81, Is. 2, 98-113. Viitanen, J., Nieminen, M., Hyppönen, H., Lääveri T. (2011) FinnishPhysicians’ Experienceswith Computer-supportedPatientInformation Exchange and Communication in ClinicalWork. International Journal of Electronic Healthcare, Vol. 6, Nos 2/3/4, pp. 153-173. Hyppönen, H., Viitanen, J., Reponen, J., Doupi, P., Jormanainen, V., Lääveri, T., Vänskä, J., Winblad, I., Hämäläinen, P. (2011) Large-scaleeHealth Systems: ProvidingInformation to SupportEvidence-based Management. Published in eTELEMED 2011: The Third International Conference on eHealth, Telemedicine, and SocialMedicine. February 23-28, 2011 - Gosier, Guadeloupe, France; IARIA 2011, p. 89-95.

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