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Public-Private IT Service - More Similar Than Different

Public-Private IT Service - More Similar Than Different. Ron Kraemer University of Wisconsin-Madison March 13, 2008. Outline. A little about UW-Madison How UW-Madison is different than private sector enterprises Similarities among private/public IT

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Public-Private IT Service - More Similar Than Different

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  1. Public-Private IT Service - More Similar Than Different Ron Kraemer University of Wisconsin-Madison March 13, 2008

  2. Outline • A little about UW-Madison • How UW-Madison is different than private sector enterprises • Similarities among private/public IT • How we increase our chances for success by working more closely

  3. A Little About UW-Madison • $2.1 billion annual budget • Educating students who make a difference and conducting research that changes the world • Tied with Harvard for turning out the most CEOs (15) in S&P 500 companies • Top 2 in research funding for public universities • About 400,000 enrollments annually in network-based learning offerings (UW System) • Creates thousands of jobs and infuses hundreds of millions of dollars into the Wisconsin economy • IT service expectations - always working, always fast

  4. UW-Madison Budget Revenue by Source (2006-2007) Other ($96M) Auxiliary Operations ($279M) Federal Programs, Gifts and Grants ($1,065M) Tuition ($327M) State Funds ($424M) http://www.wisc.edu/about/facts/

  5. Research Project Samples • High Energy Physics and the Hadron Collider Project • The “IceCube” Project • The Human Genome Project

  6. “Although UW-Madison professors Wesley Smith and David Schwartz operate in completely different scientific spheres - one seeking to explore the fundamental properties of matter and the other trying to wrest free the secrets of the human genome - both have the same dilemma: They are awash in a sea of data.”

  7. “It is quite conceivable that in a couple of years, schools and universities will require 10s if not 100s of megabits of bandwidth.” Bill St. Arnaud, September 2004 Do you think he meant 10s or 100s of gigabits?

  8. UW-Madison physics researchers frequently acquire enormous datasets from Hadron Collider projects

  9. The Human Genome Project was created to map and sequence the entire human genome--that is, to locate every gene on every human chromosome.

  10. IceCube is an international collaborative effort to build a neutrino telescope in the ice at the South Pole. The IceCube telescope will consist of about 5,000 digital optical modules deep in Antarctica’s ice.

  11. As an Enterprise, a Few Things Set UW-Madison Apart • We are a community within Madison • We have our own police force • We run our own power plants • Our residence halls are homes for many of our students • We run stores and have a commercial web-presence • Our education and research activities • ….and that athletics stuff

  12. We Have some Unique IT Items • We must run IT infrastructure to support teaching, learning, and research • Our IT metrics are based on service satisfaction, not stock value or profit • The culture in large universities leans toward decentralized decision-making and control

  13. However, We Have Much in Common With the Private Sector • Dependency on IT for almost all we do • 24 x 7 x 365 demand for services • High cost of new infrastructure • Accelerated rate of change • Increased risk and security threats • Uncertain funding • Erosion of trust

  14. Growing Service Demands Network use Storage On-line resources D e m a n d E-Mail processed Security The IT Budget Time

  15. Used enterprise wide Used in many departments or units Used in a few departments or units Used only within a department or unit Walt Disney IT Tools and Service “Degrees of Freedom” Flexibility “The maximum numbers of quantities or directions, whose values are free to vary before the remainders of the quantities are determined” Degrees of freedom for IT tools and services Decrease Increase

  16. Apple The Concept of “1” • IT Employees (still more than 1) • Finance Systems • Operating and Management Systems • Human Resource Systems • DBMS’s (2) • Data Centers (2)

  17. How Similar? Private Sector 

  18. A Few New Challenges • Compliance (e-discovery) • Infrastructure • Data retention • Green Computing • Support for mobile computing

  19. “You have got to think about your enterprise horizontally because every process, every process, is going to become digital, mobile, and virtual” Carly Fiorina CEO, Hewlett-Packard October 22, 2003 Gartner Symposium

  20. Leading IT Organizations • Understanding the challenges • Developing shared advocacy • Achieving service excellence • Leveraging infrastructure • Building relationships and maintaining trust

  21. So What Do We Do? • Earn & keep a seat at the leadership table • Know your portfolio • Fully understand the IT spend • Fully understand the differentiators • Have priorities • Be decisive • Know your ability • Trust your instincts

  22. IT Service Transformation • Achieve partnered decision-making in establishing priorities • Develop sustainable funding models • Acknowledge the strengths and weaknesses of various IT service delivery models • Build IT leadership at all levels • Encourage accountability and transparency

  23. Can We Take a New Approach?

  24. Working in IT is a lot like eating pizza When it's good, it's really good. When it's bad, it's still pretty good.

  25. Thank You!

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