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Conclusions of ISO Rabat workshop and follow up of ISO implementation first steps

Workshop to implement ISO TC 224 standards in African countries, focusing on stakeholder collaboration, evaluation systems, and local adaptation for effective water and sanitation service quality. Denis Désille shared insights on ISO process implementation.

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Conclusions of ISO Rabat workshop and follow up of ISO implementation first steps

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  1. Regional Workshop to disseminate Water Supply and Sanitation Standards of Quality of Service, adapted to LDCsPreparation to the ISO TC 224 Draft Standards test in Africa. WBI/InWEnt/AfWA/NWSC WORKSHOPKAMPALA (UGANDA), JULY 24-27, 2007

  2. Conclusions of ISO Rabat workshop and follow up of ISO implementation first steps Denis Désille programme Solidarité Eau WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  3. Who was at the ISO Rabat Workshop? • Representative of the 4 main water stakeholders (users, local governments, operators and regulators) • From 10 French-speaking African countries (Benin, Burkina Faso, Burundi, DRC, Mali, Mauritania, Morocco, Niger, Senegal, Tunisia) WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  4. What has be done? • Not a training but collective works : • for a better understanding of ISO standards • to design how ISO process can be implemented • Works were based on similar activities than those scheduled for Kampala (standards presentation, discussions for understanding, methodology, standard extract studying, etc.) • But ISO Kampala workshop has been updated with: • Rabat workshop conclusions • First learning from countries where ISO process has been launched WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  5. ISO Rabat main conclusions(taken into account for Kampala Workshop) • Each site will define its own monitoring system + criteria evaluation • An evaluation is needed between stages 2 and 3, to be sure action plans are realistic and shared between all stakeholders • National ISO process advancements will be shared each 6 months at STC AfWA meetings • National Standards committees must be informed and (if possible) involved in ISO process • A road map is needed to implement the first steps of ISO process (moving from a conceptual approach to pragmatic orientations) WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  6. ISO road map implementation in 4 francophone countries - What has be done ? WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  7. Conclusions • If ISO 2451X main objectives are the same, local implementation will be specific to each context • Local motivation is the key for success (ISO leaders must be national and local African water and sanitation services stakeholders) WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  8. Thank you Denis Désille desille@pseau.org WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

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