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EXCELLENCE. ALWAYS. Tom Peters/The Luminary Series/ Phoenix/26April2006

Explore insights from Tom Peters on excellence, innovation, and adaptation in the business world. Dive into the concept of "irreducibles" and discover the core principles of excellence, execution, and reinvention. Learn about the importance of people, product, and enthusiasm in driving success. Discover how to stand out in the market by focusing on value, emotion, and customer engagement. Embrace change, creativity, and relentless pursuit of excellence to thrive in the ever-evolving business landscape.

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EXCELLENCE. ALWAYS. Tom Peters/The Luminary Series/ Phoenix/26April2006

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  1. EXCELLENCE. ALWAYS.Tom Peters/The Luminary Series/ Phoenix/26April2006

  2. Bonus

  3. Happy 50!26April2006

  4. Malcom McLean

  5. Containerization

  6. LessonsNeed-drivenA thousand “parents”MessyEvolutionary“Trivial”Experimentationtrial & ERRORLoooong time for systemic adaptation/s(many innovations) (bill of lading, standard time)Not …“Plan-driven”The product of “Strategic Thinking/Planning”The product of “focus groups”

  7. Get mad. Do something about it. Now.

  8. Manhole Cover Madness and More ….

  9. Chicagoland’s Mystery Disappearances …

  10. New Economy?!Sergey + Larry > Harvard/370

  11. “If you don’t like change, you’re going to like irrelevance even less.”—General Eric Shinseki, Chief of Staff. U. S. Army

  12. “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”—Charles Darwin

  13. “In Tom’s world, it’s always better to try a swan dive and deliver a colossal belly flop than to step timidly off the board while holding your nose.”—Fast Company /October2003

  14. EXCELLENCE. ALWAYS.Tom Peters/The Luminary Series/Phoenix/26April2006LONG

  15. Slides at …tompeters.com

  16. BonusTheIrreducible209

  17. A frustrated participant at a seminar for investment bankers in Mauritius listened impatiently to my explanation of differences of opinion among me, Mike Porter, Gary Hamel, Jim Collins, etc. Finally, he’d had enough. “What, if anything,” he asked, “do you believe ‘for sure’?”I mumbled something, but his query started rumbling around in my mind. Three days later, wandering on a Sunday in London, the idea of “the irreducibles” occurred to me—and I started jotting down notes on stuff I do indeed believe “for sure.” Before I knew it, a few days later, the list had grown to 209 items. Hence “The Irreducible209” that follows.Tom Peters

  18. EXCELLENCE. ALWAYS.

  19. P.P.E.E.R.R.E.

  20. People.Product.Execution.Enthusiasm.Relentless.Re-invent.Excellence.People.Product.Execution.Enthusiasm.Relentless.Re-invent.Excellence.

  21. EXCELLENCE. 1982.

  22. Excellence1982: The Bedrock “Eight Basics” 1. A Bias for Action 2. Close to the Customer 3. Autonomy and Entrepreneurship 4. Productivity Through People 5. Hands On, Value-Driven 6. Stick to the Knitting 7. Simple Form, Lean Staff 8. Simultaneous Loose-Tight Properties”

  23. What is In Search of Excellence all about:People. Emotion. Engagement. Exuberance. Action-Execution. Empowerment. Independence. Initiative. Imagination. Great Stories. Incredible Adventures. Trust. Caring. Fun. Joy. Customer-centrism. Profit. Growth. “Brand You.” “Dramatic Differences.” Experiences that Make You “Gasp.” Excellence. Always.

  24. ExIn*: 1982-2002/Forbes.comDJIA: $10,000 yields $85,500EI: $10,000 yields $140,050*Excellence Index/Basket of 32 publicly traded stocks

  25. EXCELLENCE.

  26. SynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocritySynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocrity

  27. EXCELLENCE. ALWAYS.

  28. “Why in the world did you go to Siberia?”

  29. The Peters Principles: Enthusiasm. Emotion. Excellence. Energy. Excitement. Service. Growth. Creativity. Imagination. Vitality. Joy. Surprise. Independence. Spirit. Community. Limitless human potential. Diversity. Profit. Innovation. Design. Quality. Entrepreneurialism. Wow.

  30. Business* ** (*at its best):An emotional, vital, innovative, joyful, creative, entrepreneurial endeavor that elicits maximum concerted human potential in the wholehearted service of others.*****Excellence. Always.***Employees, Customers, Suppliers, Communities, Owners, Temporary partners

  31. EXCELLENCE. ALWAYS.

  32. Summary:WallopWal*Mart16**Or: Why it’s so absurdly easy to beat a GIANT Company

  33. The “Small Guys” Guide: Wallop Wal*Mart16 *Niche-aimed. (Never, ever “all things for all people,” a “mini-Wal*Mart.) *Never attack the monsters head on! (Instead steal niche business and lukewarm customers.) *“Dramatically Different” (La Difference ... within our community, our industry regionally, etc … is as obvious as the end of one’s nose!) (THIS IS WHERE MOST MIDGETS COME UP SHORT.) *Compete on value/experience/intimacy, not price. (You ain’t gonna beat the behemoths on cost-price in 9.99 out of 10 cases.) *Emotional bond with Clients, Vendors. (BEAT THE BIGGIES ON EMOTION/CONNECTION!!)

  34. $798

  35. $415/SqFt/Wal*Mart$798/SqFt/Whole Foods

  36. EXCELLENCE? ALWAYS?

  37. This is not a “mature category.”

  38. This is an “undistinguishedcategory.”

  39. Franchise Lost!TP:“How many of you[600]reallycravea new Chevy?”NYC/IIR/061205

  40. EXCELLENCE. ALWAYS.

  41. 7X. 730A-800P. F12A.**’93-’03/10 yr annual return: CB: 29%; WM: 17%; HD: 16%. Mkt Cap: 48% p.a.

  43. “It’s simple, really, Tom. Hire fors, and, aboveall, promote fors.”—Starbucks middle manager/field

  44. #1/100“Best Companies to Work for”/2005

  45. Wegmans

  46. Donnelly’s Weatherstrip ServiceWeymouth MA

  47. Bonus.

  48. ?????Weenie of the year, 2006 …

  49. ????????6/44

  50. P&G

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