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Human Resource Management in Starbucks

Human Resource Management in Starbucks. Anamika Kumari Lathika Bothra Mitesh Sahu Navin Rakesh Santhosh Srinivasan. Contents. Mission Statement Background Basics Of HR used in Starbucks Strategies Adopted Challenges and Related Innovations.

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Human Resource Management in Starbucks

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  1. Human Resource Management in Starbucks AnamikaKumari LathikaBothra MiteshSahu Navin Rakesh SanthoshSrinivasan

  2. Contents • Mission Statement • Background • Basics Of HR used in Starbucks • Strategies Adopted • Challenges and Related Innovations Free template from www.brainybetty.com

  3. The Six Commandments (Mission Statement). • Provide a great work environment and treat each other with respect and dignity. • Embrace diversity as an essential component in the way we do business. • Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee. Free template from www.brainybetty.com

  4. Develop enthusiastically satisfied customers all of the time. • Contribute positively to our communities and our environment. • Recognize that profitability is essential to our future success. Free template from www.brainybetty.com

  5. Background Note Free template from www.brainybetty.com

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  11. HR-Basics • To have right people hiring the right people • Adaptability, dependability and ability to work in a team • Employees upfront in job postings Star Skills Free template from www.brainybetty.com

  12. Star Skills • Maintain & Enhance Self-Esteem • Listen & Acknowledge • Ask for Help Free template from www.brainybetty.com

  13. “Treat people like family & they will be loyal & give their all” • Training employees to perform job efficiently • First Impressions • 2004, Coordinator average pay $35,294 • Manager average pay is $44,790 • Your special blend

  14. Bean Stock Plan • Working Solutions • Warm Regards • MUG (Moves of Uncommon Greatness) • BRAVO!! • Spirit of Starbucks

  15. Strategies Adopted Training • All classes of employees including part timers • 24 hours of training • Teach about retailing, coffee making skills, and creating a positive customer experience • Management training 8-12 weeks • Teach about store operations, managing people, and training people • Discuss outside training programs & seminars Free template from www.brainybetty.com

  16. Motivation • Health Insurance(after 20 hrs, 90 days) • Employees as partner (20 hrs, 6 Months) • Flexible work schedule • Treat people with respect & dignity • Keep pulse with employee surveys Free template from www.brainybetty.com

  17. How to tackle the challenges?Using innovative thoughts… Free template from www.brainybetty.com

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