Voice Analytics Market – Opportunities and Forecast, 2020-2027

1. Report Title Voice Analytics Market – Opportunities and Forecast, 2020-2027 GMI Research GMI Research See the Future Insights 1

2. GMI Research market report focuses on providing an overview of the industry through detailed market segmentation. The report has information related to the overview and scope of the market followed by the key drivers, restraints, and emerging trends in the market. This report is especially designed to include both qualitative and quantitative aspects of the industry in each region and country included in the study. List of Significant Manufacturers in the Voice Analytics Market include: •Verint, NICE •Avaya Inc. •ThoughtSpot Inc. •Uniphore •Calabrio Inc. •Talkdesk Inc. •RankMiner •VoiceBase Inc. •Xdroid Voice Analytics Market Drivers and Restraints: The significant factors accelerating the growth of the global voice analytics market include rising customer’s retention efficiency and quality of customer handling, which leads to an upsurge in sales conversation rate. Moreover, enhanced communication, safer identification verification with better fraud detection, coupled with decreased internal agent turnover, are some factors bolstering the growth of the global voice analytics market. Furthermore, the growing number of call centers across the globe are increasing the demand for voice analytics software. The rising importance of voice in multichannel service and competitive market intelligence has increased the voice analytics market. Factors responsible for hindering the growth of the global voice analytics market include the lack of accuracy and misinterpretation, raised time investment, followed by the sensitivity to background noise interference. Voice recognition software has needs for the specific hardware due to the utilization of a lot of memory. 2

3. Segmentation: Voice Analytics Market Voice Analytics Market: By Component •Solution •Services Voice Analytics Market: By Deployment Type •On-Premises •Cloud Voice Analytics Market: By Vertical •Healthcare •BFSI •Retail & Ecommerce •Telecommunication •Defence & Military Voice Analytics Market: By Region •North America oUnited States of America oCanada •Asia Pacific oChina oJapan oIndia oRest of APAC •Europe oUnited Kingdom oGermany oFrance oSpain oRest of Europe •RoW oBrazil oSouth Africa oSaudi Arabia oUAE 3

4. oRest of the world (remaining countries of the LAMEA region) About GMI Research GMI Research is a market research and consulting firm which provides bespoke industry & market research to help businesses in making the toughest business decision. We know the significance of accurate data; that’s why our analyst uses a tailored methodology to study every market in detail because one size doesn’t fit all. We not only cover the traditional well-established market but also focuses on the niche market and markets in the emerging economies, where getting data and information is a challenge. This factor makes us pioneer in emerging market research space. Our syndicate reports cover multiple industries across various regions and countries. Our in-depth market reports help propel your business with all the data, strategic inputs, and competitive intelligence to move ahead even in the most uncertain times. Featured in the ‘Top 20 Most Promising Market Research Consultants’list of Silicon India Magazine in 2018, we at GMI Research look forward to help businesses stay ahead of the curve. 4