Chapter

1. 2 Chapter E-Business: How Businesses Use Information Systems

2. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems STUDENT LEARNING OBJECTIVES • What are the major features of a business that are important for understanding the role of information systems? • How do information systems support the major business functions: salesandmarketing, manufacturing and production, finance and accounting, and human resources? • How do systems serve the various levels of management in a business and how are these systems related?

3. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems STUDENT LEARNING OBJECTIVES (Continued) • How do enterprise applications, collaboration and communication systems, and intranets improve organizational performance? • What is the role of the information system’s function in a business?

4. Problem:Changing business model caused unnecessary difficulty for Tupperware sales consultants. Solutions: Implement Web-based order management system that simplifies order entry and other tasks. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Information Systems Join the Tupperware Party

5. Video demo

6. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Information Systems Join the Tupperware Party

7. Oracle Collaboration Suite and Oracle Portal also streamlines communication and support. Demonstrates IT’s role in centralizing data, improving production processes, and driving growth and profitability. Illustrates the importance of automating business processes to reduce workloads and increase productivity. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Information Systems Join the Tupperware Party

9. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Information Systems Join the Tupperware Party

10. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business Business: What is a Business?

11. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business Business: Formal organization that makes products or provides a service in order to make a profit Organizing a Business: Basic Business Functions • Four basic business functions • Manufacturing and production • Sales and marketing • Finance and accounting • Human resources

12. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business The Four Major Functions of a Business Figure 2-1 Every business, regardless of its size, must perform four functions to succeed. It must produce the product or service; market and sell the product; keep track of accounting and financial transactions; and perform basic human resources tasks, such as hiring and retaining employees.

13. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business Organizing a Business: Basic Business Functions • Five basic business entities: • Suppliers • Customers • Employees • Invoices/payments • Products and services

14. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business Business Processes • What is a Business Process?

15. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business Business Processes • Logically related set of steps & activities that define how specific business tasks are performed • The activities & tasks each employee performs, in what order, and on what schedule • E.g. Steps in hiring an employee • Some processes tied to functional area • Sales and marketing: Identifying customers • Someprocessesarecross-functional • Fulfilling customer order

16. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business The Order Fulfillment Process Fulfilling a customer order involves a complex set of steps that requires the close coordination of the sales, accounting, and manufacturing functions. Figure 2-2

17. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business Interactive Session: Organizations Toyota As Number One • Read the Interactive Session and then discuss the following questions: • What are the basic principles of Toyota’s production system? To which areas of the organization do these principles apply? • How is TPS interconnected with the culture at Toyota? Are TPS and Toyota’s culture interdependent? Could one exist without the other? • Describe how information systems support each of the business processes described in this case.

18. Firms coordinate work of employees by developing hierarchy in which authority is concentrated at top Senior management Middle management Operational management Knowledge workers Data workers Production or service workers Each group has different needs for information Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business Managing a Business and Firm Hierarchies

19. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business Levels in a Firm Figure 2-3 Business organizations are hierarchies consisting of three principal levels: senior management, middle management, and operational management. Information systems serve each of these levels. Scientists and knowledge workers often work with middle management.

20. Globalenvironment factors Technology and science Economy Politics International change Immediateenvironment factors Customers Suppliers Competitors Regulations Stockholders Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business The Business Environment

21. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business The Business Environment Figure 2-4 To be successful, an organization must constantly monitor and respond to—or even anticipate—developments in its environment. A firm's environment includes specific groups with which the business must deal directly, such as customers, suppliers, and competitors as well as the broader general environment, including socioeconomic trends, political conditions, technological innovations, and global events.

22. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business The Role of Information Systems in a Business • Firms invest in information systems in order to: • Achieve operational excellence • Develop new products and services • Attain customer intimacy and service • Improve decision making • Promote competitive advantage • Ensure survival

23. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems different Perspective Functional Constituency

24. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from different Perspectives Functional Constituency

25. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Functional Perspective • Sales and marketing systems • Manufacturing and production systems • Finance and accounting systems • Human resources systems

26. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Functional Perspective • Sales and marketing systems • Manufacturing and production systems • Finance and accounting systems • Human resources systems

27. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Functional Perspective • Sales and marketing systems • Support activities for selling and marketing firm’s products or services • Senior management: • Monitor trends affecting products and sales, planning for new products and services, monitor performance of competitors • Middle management: • Support market research, analyze marketing campaigns, pricing decisions, sales performance • Operational management and employees: • Locating and contacting prospective customers, process orders, provide customer service support

28. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business Example of a Sales Information System Figure 2-5 This system captures sales data at the moment the sale takes place to help the business monitor sales transactions and to provide information to help management analyze sales trends and the effectiveness of marketing campaigns.

29. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Functional Perspective • Sales and marketing systems • Manufacturing and production systems • Finance and accounting systems • Human resources systems

30. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Functional Perspective • Manufacturing and production systems • Support activities for producing firm’s products or services • Senior management: • Help plan long-term manufacturing goals, such as technology investments and locating new plants • Middle management: • Analyze and monitor manufacturing and production costs and resources • Operational management • Manage status of production tasks

31. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business Overview of an Inventory System This system provides information about the number of items available in inventory to support manufacturing and production activities. Figure 2-6

32. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Functional Perspective • Sales and marketing systems • Manufacturing and production systems • Finance and accounting systems • Human resources systems

33. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Functional Perspective • Finance and accounting systems • Support activities for managing financial assets, firm’s capitalization, and financial records • Senior management: • Establish long-term investment goals and provide long-range forecasts of firm’s financial performance • Middle management: • Oversee and control firm’s financial resources • Operational management • Track flow of funds in firm through transactions (paychecks, payments, securities reports, receipts, etc.)

34. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business An Accounts Receivable System Figure 2-7 An accounts receivable system tracks and stores important customer data, such as payment history, credit rating, and billing history.

35. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Functional Perspective • Sales and marketing systems • Manufacturing and production systems • Finance and accounting systems • Human resources systems

36. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Functional Perspective • Human resources systems • Support activities for attracting, developing, and maintaining firm’s workforce • Senior management: • Identify manpower requirements (skill, education level, types and numbers of positions, etc.) for meeting long-term business plans • Middle management: • Monitor and analyze recruitment, allocation, and compensation of employees • Operational management • Track recruitment and placement of employees

37. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Components of a Business An Employee Record-Keeping System This system maintains data on the firm’s employees to support the human resources function. Figure 2-8

38. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Interactive Session: People Google’s New Search for the Best and the Brightest • Read the Interactive Session and then discuss the following questions: • Did Google’s traditional hiring practices create business problems? Explain your answer. • Is Google’s quantitative approach to hiring a good solution to its employee recruiting problems? Why or why not? • What role does culture play in Google’s hiring preferences? • What kind of system or systems described in this chapter are discussed in this case? What are the inputs, processes, and outputs?

39. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Interactive Session: People Google’s New Search for the Best and the Brightest • Create a list of ten questions that you think might be appropriate for Google’s job applicant survey. Justify each question with a short explanation of why the answer would be useful. • If you were applying for a job at Google, how would you want to be evaluated? Which evaluation techniques do you think favor your strengths? Which techniques might expose your weaknesses?

40. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from different Perspectives Functional Constituency

41. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Constituency Perspective • Transaction processing systems • Keep track of basic activities and transactions of organization (e.g. sales, receipts, cash deposits, payroll, credit decisions, flow of materials in a factory) • Management information systems and decision-support systems • Help with monitoring, controlling, decision-making, and administrative activities • Executive support systems: • Help address strategic issues and long-term trends, both in firm and in external environment

42. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Constituency Perspective • Transaction processing systems • Keep track of basic activities and transactions of organization (e.g. sales, receipts, cash deposits, payroll, credit decisions, flow of materials in a factory) • Management information systems and decision-support systems • Help with monitoring, controlling, decision-making, and administrative activities • Executive support systems: • Help address strategic issues and long-term trends, both in firm and in external environment

43. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Constituency Perspective • Transaction processing systems • Serve operational managers • Principal purpose is to answer routine questions and to track the flow of transactions through the organization • E.g. Inventory questions, granting credit to customer • Monitor status of internal operations and firm’s relationship with external environment • Major producers of information for other systems • Highly central to business operations and functioning

44. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Constituency Perspective • Transaction processing systems • Keep track of basic activities and transactions of organization (e.g. sales, receipts, cash deposits, payroll, credit decisions, flow of materials in a factory) • Management information systems and decision-support systems • Help with monitoring, controlling, decision-making, and administrative activities • Executive support systems: • Help address strategic issues and long-term trends, both in firm and in external environment

45. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Constituency Perspective • Management information systems • Provide middle managers with reports on firm’s performance • To monitor firm and help predict future performance • Summarize and report on basic operations using data from TPS • Provide weekly, monthly, annual results, but may enable drilling down into daily or hourly data • Typically not very flexible systems with little analytic capability

46. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Systems That Span the Enterprise How MIS Obtain Data from Organization’s TPS Figure 2-9 In the system illustrated by this diagram, three TPS supply summarized transaction data to the MIS reporting system at the end of the time period. Managers gain access to the organizational data through the MIS, which provides them with the appropriate reports.

47. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Systems That Span the Enterprise Sample MIS Report Figure 2-10 This report, showing summarized annual sales data, was produced by the MIS in Figure 2-9.

48. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Constituency Perspective • Decision support systems (DSS) • Support non-routine decision making for middle management • E.g. What would impact on production schedules be if sales doubled in December? • Use information from TPS, MIS, and external sources • Use models to analyze data • E.g. voyage estimating system of metals company that calculates financial and technical voyage details • Focus on extracting, analyzing information from large amounts of data

49. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Systems That Span the Enterprise Voyage-Estimating Decision Support System Figure 2-11 This DSS operates on a powerful PC. It is used daily by managers who must develop bids on shipping contracts.

50. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Types of Business Information Systems Systems from a Constituency Perspective • Transaction processing systems • Keep track of basic activities and transactions of organization (e.g. sales, receipts, cash deposits, payroll, credit decisions, flow of materials in a factory) • Management information systems and decision-support systems • Help with monitoring, controlling, decision-making, and administrative activities • Executive support systems: • Help address strategic issues and long-term trends, both in firm and in external environment