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What Have I Gotten Myself Into?

What Have I Gotten Myself Into?. A course focused on how to manage knowledge-based work. Professional services, software, R&D, petrochemicals, etc. Substantial and rapidly growing part of economy (27% of GDP based on persuasion).

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What Have I Gotten Myself Into?

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  1. What Have I Gotten Myself Into? • A course focused on how to manage knowledge-based work. • Professional services, software, R&D, petrochemicals, etc. • Substantial and rapidly growing part of economy (27% of GDP based on persuasion). • Course focuses on means of assessing and improving effectiveness of knowledge-based organizations and your own productivity. • First couple of classes on knowledge and strategy --- reading intensive. • Middle set of classes on networks (both group and individual) --- distinguishing skill. • Last set of classes on individual assessments (learning, career, emotional intelligence, etc.) at both team and individual level --- personal skill.

  2. Academical Village Network # of Organizations 0-2 3-4 5+

  3. AV Network without Central People # of Organizations 0-2 3-4 5+

  4. Leadership Succession Planning 4th Year Class Dominates (KA) • Decision Making by Pledge Class

  5. Relative Influence? KEY Group 1 Group 2 Group 3 Group 4 Group 5 Group 6 Group 7 Group 8 Untapped Expertise? Different Patterns? Looking for connectivity within teams in Block 8 Do you see any problems here? What might a poor team network look like?

  6. Fifth-year Coach First-year Second-year Third-year Fourth-year Baseball Team’s Reliance On The Coaches • Who do you learn baseball-related skills from? With Coaches Without Coaches

  7. Support Network Captains in Learning and Support Learning Network Legend Captain Others

  8. De-energizers by Gender Girls = Blue Boys = Red The boys and girls de-energize each other about equally.

  9. What Have I Gotten Myself Into? • A course focused on how to manage knowledge-based work. • Professional services, software, R&D, petrochemicals, etc. • Substantial and rapidly growing part of economy (27% of GDP based on persuasion). • Course focuses on means of assessing and improving effectiveness of knowledge-based organizations and your own productivity. • First couple of classes on knowledge and strategy --- reading intensive. • Middle set of classes on networks (both group and individual) --- distinguishing skill. • Last set of classes on rapid learning and emotional intelligence (both team and individual) --- personal skill. • Assignments --- Focus is on things that should distinguish you in the job market. • Grading (weights and approach), course material (books and learning inventory) & Nov. 5th!! • Technology and Customer Community Scan --- to create awareness of current ideas. • Social Network Assignment --- to let you do this in your jobs going forward. • Quiz --- to keep up with the reading (have front loaded the reading though). • Participation --- both in class and in your team.

  10. I look easy going on the surface… But I hold these ideas “sacred.”

  11. Getting to Know You Find someone NOT sitting next to you. Take no more than 8 minutes to interview each other. Be prepared to introduce this person by covering the following. • Name (and what they prefer to be called if different). • Concentration(s). • Work experience (either this summer or other). • Expectations for this class. • Find 2 things you have in common (each of you share one). • Learn one interesting thing about that person!!

  12. Who Is This Guy? • McIntire (1989) and Darden (1994) Grad. • Started in finance…then went into consulting because I was tired of having to look too serious. • Past eight years have been heavily focused on the topics in this class: • Knowledge management specialist consultant. • Four years prior to UVA spent at IBM directing a program involving more than 60 organizations from a wide range of industries and government. • New book out on the topic • Just organized another 45 organization consortia. • Personal Front: • I love being here --- though I couldn’t wait to get out!! • Spent most of the summer speaking all over the US. • Have a 6 year old (in a couple of days) and a 3 year old. • Pretty laid back, but don’t leave your team hanging...

  13. Class Discussion Questions • Accenture Case • What is Accenture’s KM strategy? Is knowledge transfer important? How do they accomplish this via technology? • In the vignette on page 2-3, what was the issue and how did it get solved? • What is a Community of Practice? • What was in Knowledge Xchange? In 1997, how big had it gotten? What challenges did size of the D-Base pose? • What Knowledge Management Roles were employed? How many?

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