Product, Services, and Branding Strategy

1. Product, Services, and Branding Strategy Chapter 8

2. Learning Goals • Understand products and the major classifications of products and services • Learn the decisions companies make regarding their products and services • Understand branding strategy • Identify the four characteristics that affect the marketing of a service

3. Definitions • Product • Anything offered to a market for attention, acquisition, use, or consumption that might satisfy a need or want. • Service • Any activity or benefit that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Goal 1: Understand products and their classifications

4. What is a Product? • Products, Services and Experiences • Market offerings may consist of a combination of goods and services • Levels of Product and Services • Core benefit • Actual product • Augmented product • Product and Service Classifications • Consumer products • Industrial products Goal 1: Understand products and their classifications

5. Levels of Product

6. Convenience Frequent purchases Bought with little comparison or shopping effort Low price Widespread distribution Mass promotion by producer What is a Product? Types of Consumer Products Goal 1: Understand products and their classifications

7. Shopping Less frequent purchases More shopping effort for comparisons. Higher than convenience good pricing Selective distribution in fewer outlets Advertising and personal selling by both producer and resellers What is a Product? Types of Consumer Products Goal 1: Understand products and their classifications

8. Specialty Strong brand preference and loyalty, requires special purchase effort, little brand comparisons, and low price sensitivity High price Exclusive distribution Carefully targeted promotions by both producer and resellers What is a Product? Types of Consumer Products Goal 1: Understand products and their classifications

9. Unsought Little product awareness and knowledge (or if aware, sometimes negative interest) Pricing varies Distribution varies Aggressive advertising and personal selling by producers and resellers What is a Product? Types of Consumer Products Goal 1: Understand products and their classifications

10. Product and Service Classifications • Consumer products • Industrial products • Materials and parts • Capital items • Supplies and services Goal 1: Understand products and their classifications

11. Product and Service Classifications • Organizations, persons, places, and ideas • Organizational marketing makes use of corporate image advertising • Person marketing applies to political candidates, entertainment sports figures, and professionals • Place marketing relates to tourism • Social marketing promotes ideas Goal 1: Understand products and their classifications

12. Individual Product Product attributes Quality, features, style and design Branding Packaging Labeling Product support services Product and Service Decisions Key Decisions Goal 2: Learn decisions companies make regarding products

13. Product line A group of products that are closely related because they may: function in a similar manner be sold to the same customer groups, be marketed through the same types of outlets fall within given price ranges Product Line Product and Service Decisions Key Decisions Goal 2: Learn decisions companies make regarding products

14. Product Line Product line length Line stretching: adding products that are higher or lower priced than the existing line Line filling: adding more items within the present price range Product and Service Decisions Key Decisions Goal 2: Learn decisions companies make regarding products

15. Product Mix Product mix Also known as product assortment Consists of all the product lines and items that a particular seller offers for sale Product and Service Decisions Key Decisions Goal 2: Learn decisions companies make regarding products

16. Product Mix Product mix width: Number of different product lines carried by company Product mix length: Number of items with in each product line Product mix depth: Number of different versions of each product in the line Product mix consistency Product and Service Decisions Key Decisions Goal 2: Learn decisions companies make regarding products

17. Services Marketing • Services • Account for 53% of Bangladesh gross domestic product. • Service industries include • Business organizations • Government • Private not-for-profit organizations. Goal 3: Understand branding strategy

18. Services Marketing

19. Service Profit Chain The chain that links service firm profits with employee and customer satisfaction

20. Marketing Strategies for Service Firms Internal marketing means that the service firm must orient and motivate its customer contact employees and supporting service people to work as a team to provide customer satisfaction Interactive marketing means that service quality depends heavily on the quality of the buyer-seller interaction during the service encounter

21. Brand Top Global brands • A name, term, sign, symbol or design or a combination of these that identifies the products or services of one seller or group of sellers and differentiates them from those of competitors

22. Top Global brands

23. Branding Strategy • Brand equity is the positive differential effect that knowing the brand name has on customer response to the product or service • One measure of equity is the extent to which customers are willing to pay more for the brand • Brands with strong equity have many competitive advantages: • High consumer awareness • Strong brand loyalty • Helps when introducing new products • Less susceptible to price competition • Brand valuation is the process of estimating the total financial value of a brand Goal 3: Understand branding strategy

24. Brand Positioning Three levels of positioning: Product attributes Least effective Benefits Beliefs and values Taps into emotions Brand Strategy Key Decisions Goal 3: Understand branding strategy

25. Brand Name Selection Good Brand Names: Suggest something about the product or its benefits Are easy to say, recognize and remember Are distinctive Are extendable Translate well into other languages Can be registered and legally protected Brand Strategy Key Decisions Goal 3: Understand branding strategy

26. Brand Sponsorship Manufacturer brands Private (store) brands Costly to establish and promote Higher profit margins Licensed brands Name and character licensing has grown Co-branding Advantages / disadvantages Brand Strategy Key Decisions Goal 3: Understand branding strategy

27. Brand Development Line extensions Minor changes to existing products Brand extensions Successful brand names help introduce new products Multibrands Multiple product entries in a product category New brands New product category Brand Development Strategy Key Decisions Goal 3: Understand branding strategy