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Independent Verification and Validation SC Child Support Enforcement System

Independent Verification and Validation SC Child Support Enforcement System. Thomas G. Brewer, PMP, CCP Computer Services University of South Carolina Columbia, SC. CSES Project Background.

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Independent Verification and Validation SC Child Support Enforcement System

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  1. Independent Verification and Validation SC Child Support Enforcement System Thomas G. Brewer, PMP, CCP Computer Services University of South Carolina Columbia, SC

  2. CSES Project Background • SC CSES Project began in the early 1990’s but ran into problems that resulted in four years of litigation with a vendor • In May 2001 the SC Department of Social Services entered into an interagency agreement with the University of South Carolina to provide IV&V services

  3. CSES Project Background • The interagency agreement focuses on four main areas • Project Management Oversight  • Quality Assurance Oversight  • Development Oversight • Post-Development Oversight

  4. CSES Project Status • Working toward resolution of final issues delaying the release of solicitations for development services • Request for Qualifications (RFQ) to be released soon; followed by release of the Request for Proposal (RFP)

  5. Areas of Positive Impact • Value of Project Management • Standards and Best Practices • “Big Picture” Analysis • Stakeholder Acceptance

  6. Formal Project Management • Project management versus software development management • Raised awareness of formal disciplines for managing project scope, cost, schedule, and quality • Illustrated and emphasized the importance of project communications • IV&V recommendations used in the establishment of the Project Management Office (PMO)

  7. Standards and Best Practices • IV&V has been able to point the project team to resources • Relevant standards and best practices • Emerging standards • Project management tools • Free seminars

  8. “Big Picture” Analysis • Independent third-party can generally be more objective regarding the larger view of the project • Diversity of contacts has provided insight not readily available through other sources • Analysis of broad set of observations has led to identification of important issues • IV&V reports provide historical documentation of the project over time

  9. Stakeholder Acceptance • Stakeholder participation and acceptance monitored and noted in IV&V reports • Attendance at stakeholder meetings • Interviews with stakeholders • Observing interactions at project meetings • Many stakeholders value third-party oversight • Stakeholder communications issues often identified first in IV&V reports

  10. Conclusion • Acceptance of the IV&V team has evolved • Initially: “The only reason you are here is because OCSE requires it” • Currently: “We are glad you are here” • So long as the Independent Verification and Validation provider remains “independent” it can and will provide valuable services to CSE system projects

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