ONIT Consulting LLC

1. ONIT Consulting LLC Who’s on your project? Q9 Initiative Presented by: Anna Gabara

2. Contents 1 ONIT Consulting LLC Background 2 Q9 Defined 3 Target Customers of Q9 4 Benefits of Q9 5 7 6 Q9 Step by Step Why Hire ONIT? Contact Information ONIT Consulting LLC www.onitconsulting.org

3. ONIT Consulting LLC Background ONIT Consulting LLC is a smart solution consulting business. Our company is based on the belief that our customers' needs, especially cost and reliability, are of the utmost importance. Integrety Our approach to contract work focuses on you and fully understanding your unique set of project objectives, budget constraints and overall goals, then providing the perfect employee to join your team and help achieve success. Teamwork Commitment Our entire team is committed to meeting your needs. As a result, a high percentage of our business is from repeat customers and referrals. ONIT Consulting LLC www.onitconsulting.org

4. Q9 Defined ONIT developed Q9 because many times after an issue is identified, contained, and corrective actions are scheduled to be implemented, some of the corrective actions are never fully implemented and/or verified.  This may be due to another issue becoming top priority, personnel changes or human error. Q9 ensures the issue does not reoccur or possibly snowball to an even larger one in the future. ONIT Consulting LLC www.onitconsulting.org

5. Q9 Defined Q9 is based on three key elements; Products, Quality, and Teamwork. Every product needs quality standards to be implemented within a team environment. When a standard is not implemented correctly or on-time, companies lose money and their valuable reputation. Q9 ONIT Consulting LLC www.onitconsulting.org

6. Q9 Defined Q9 utilizes the basic 8 quality issue analysis procedures but adds a 9th principle, Follow Up, to ensure increased company profit margins and customer satisfaction. Q2 Describe the problem Q1 Define the team Q4 Identify Root Cause Q3 Temporary fix Q7 Prevent Reoccurrence Q6 Implement Corrective Actions Q5 Verify Corrective Actions Q8 Congratulate Team Q9 Follow-up ONIT Consulting LLC www.onitconsulting.org

7. Q9 Step by Step Q1: DEFINE TEAM MEMBERS Q1 Q4 Q3 Q2 Q6 Q8 Q7 Q5 Q9 ONIT will work with your team to identify the appropriate members to help solve the issue. Having the correct balance of skills and expertise is crucial to success. ONIT Consulting LLC www.onitconsulting.org

8. Q9 Step by Step Q2: DESCRIBE THE PROBLEM Q2 Q1 Q4 Q3 Q6 Q8 Q7 Q5 Q9 After the team members are identified, ONIT will immediately hold a kick off meeting with all members to explore the Who, What, Where, When and Why. The team will identify what the problem is as soon as possible. ONIT Consulting LLC www.onitconsulting.org

9. Q9 Step by Step Q3: IMPLEMENT TEMPORARY FIX Q3 Q1 Q4 Q2 Q6 Q8 Q7 Q5 Q9 After the problem is identified, ONIT will assist the team by quickly implementing a temporary fix. Time is of the utmost importance during this step in order to save costs, future shipments and most importantly the company's reputation. ONIT will work with your team to provide timely, accurate containment. ONIT Consulting LLC www.onitconsulting.org

10. Q9 Step by Step Q4: IDENTIFY ROOT CAUSE Q1 Q4 Q3 Q2 Q6 Q8 Q7 Q5 Q9 After the issue is contained, ONIT will use several statistical methodologies to accurately identify the exact root cause of the issue. Processes such as DMAIC, Fishbone Cause and Effect, 5 Whys and analytical problem solving skills are just a few of the methods we will use. ONIT Consulting LLC www.onitconsulting.org

11. Q9 Step by Step Q5: VERIFY CORRECTIVE ACTIONS Q1 Q4 Q3 Q2 Q6 Q8 Q7 Q5 Q9 After the cause is identified, ONIT will help determine how the problem needs to be resolved. Specific testing will be performed at this stage to ensure the proposed solutions will ensure success when implemented. ONIT Consulting LLC www.onitconsulting.org

12. Q9 Step by Step Q6: IMPLEMENT CORRECTIVE ACTIONS Q1 Q4 Q3 Q2 Q6 Q8 Q7 Q5 Q9 After the corrective actions have been tested and deemed acceptable by the team, ONIT will develop a detailed implementation plan. All resources, deadlines and specific duties will be documented and communicated to the team. ONIT Consulting LLC www.onitconsulting.org

13. Q9 Step by Step Q7: PREVENT REOCCURRENCE Q1 Q4 Q3 Q2 Q6 Q8 Q7 Q5 Q9 After the issue is identified, solutions are tested, implemented, and verified, ONIT will help identify any internal documentation to be updated. Such updates will help ensure this issue does not reoccur. ONIT will also help your company start an issues tracking database. This will assist in future DFMEA planning and significant cost reduction. ONIT Consulting LLC www.onitconsulting.org

14. Q9 Step by Step Q8: CONGRATULATE TEAM Q1 Q4 Q3 Q2 Q6 Q8 Q7 Q5 Q9 After the project has been completed, ONIT will help recognize all the team members involved in its success with a written report. ONIT Consulting LLC www.onitconsulting.org

15. Q9 Step by Step Q9: FOLLOW UP Q1 Q4 Q3 Q2 Q6 Q8 Q7 Q5 Q9 ONIT will verify all assigned corrective actions were implemented correctly and on time. In addition, ONIT will conduct a follow up audit within 6 months of project completion to ensure the corrective actions that were verified are still in place and working. This step is crucial to ensuring your company does not experience the issue again or possibly a snowball issue if the appropriate actions are not followed up on. ONIT Consulting LLC www.onitconsulting.org

16. Target Customers of Q9 Organizations who…. need help writing quality corrective or prevention action documents such 8Ds, 3As, and/or FMEAs. need help analyzing specific product or process issues. have repeat in-house product or process issues. want to increase their customer satisfaction. want to increase their companies quality standards and profit margins. ONIT Consulting LLC www.onitconsulting.org

17. Benefits of Q9 1 6 Increased Product and/or Process Quality. Decreased Warranty Costs. 7 2 Increased Efficiency. Decreased Product Replacement Costs. 3 8 Increased Teamwork. Increased Company Reputation. 4 9 Increased Profit Margins (Short and Long Term). Ensure Survival of the Product. 5 10 Confidence in the Results. Increased Customer Satisfaction. 7 7 ONIT Consulting LLC www.onitconsulting.org

18. Why Hire ONIT? Cost Savings Project Success ONIT employees come ready to do the job with minimal guidance and training. Reduce overhead and increase profit margins.Eliminate employee added expenses. Plans Change Trained and Ready to Go Hire an ONIT employee for any duration you chose. Flexibility If your company changes direction or a project loses funding there are no full time employees to fire or unemployment paperwork to contend with. ONIT's number one goal is completing the project on time, on budget and best of class quality. All ONIT team members will go the extra mile to make your project a success. ONIT Consulting LLC www.onitconsulting.org

19. Contact Information • ONIT Consulting LLC • Owner: Anna Gabara • Email: Anna@onitconsulting.org • Cell: 512.779.0736 • Website:www.onitconsulting.org

20. Thank you for your time! We look forward to being a part of your team. ONIT Consulting LLC www.onitconsulting.org