By group5 梁敏 黎清雨 卢天荣 张静玲

1. What’s wrong? By group5 梁敏 黎清雨 卢天荣 张静玲

2. Four approaches to leadership Directive Approach Supportive Approach Participative Approach Achievement Oriented Approach By group5

3. The leadership approach Feng took before: Felt that other people were the same: worked “by her conscience” and never needed to be told to work hard. Treated the typists as equal and talked to them with respect. Never used punishment and believed that they would be more careful or more punctual next time. This type of leadership approach is supportive approach. By group5

4. Supportive Approach • Being friendly and approachable • Showing concern for wll-being and needs of employees • Treating workers as equals • Acting in a non-threatening way By group5

5. The approach in the future: Be tough and behave like a real boss. No sense to be so nice to subordinates. Want the subordinates would take her seriously. This type of leadership approach is directive approach. By group5

6. Directive Approach • Providing guidance and training • Work scheduling • Maintaining clear work performance standards • Linking incentives directly to performance • Developing clear work rules and procedures By group5

7. What led to Feng’s unsatisfactory management？ By group5

8. Theories on motivation Theory Y Adams’ Equity Theory Skinner’s Reinforcement Theory theories on motivation By group5

9. Theory Y Theory Y managers feel that, to average people, work is as natural as play or rest, and that in most cases people accept and even seek responsibility. They also believe that many people have high degrees of imagination, ingenuity and creativity, which can be use in solving organizational problems. In this case, Feng believed her employees always worked “by their conscience”, so her treated the typists of that law firm as equal, never use punishment when a typist made a mistake or came to the office late. By group5

10. Adams’EquityTheory Adams’Equity Theory suggests that compensation should be equitable , or in proportion to each employee’s contribution .Because Feng never use punishment when a typist made a mistake or came to the office late, those people who behaved well feel unfair, as time passes, they will make a mistake or came to the office late, too. By group5

11. Skinner’s Reinforcement Theory Skinner’s Reinforcement Theory suggests that both positive (rewards for high performance) and negative (punishment for low performance) reinforcement can influence employees’ behavior, and thus lead to high motivation; based on Skinner’s behavior modification . Because Feng never use punishment when a typist made a mistake or came to the office late, their wrong behaviors could not be modified,and all the employees will take those wrong behaviors for granted as time passes . By group5

12. Which programs or techniques can be applied to improve the situation? By group5

13. quality circle 质量管理小组 As the name suggests, a quality circle is used to ensure product quality, and is actually a group of employees who meet regularly to discuss and solve problems concerning product quality within their work area. It can lower the fault percent. By group5

14. Management by objectives (MBO) Feng can follow these steps: (1) setting specific and challenging goals, (2) developing an action plan together, (3) reviewing employees’ progress towards achieving those goals, and (4) providing feedback to employees By group5

15. Thanks! By group5