Prof. Dr Darko Mit ić Regional SIQAS Conference University of Belgrade Friday, March 30 , 2012

1. CUBRIK(158999-TEMPUS-ES-TEMPUS-SMGR)Strengthening Quality Assurance System within Western Balkans HEIs in Support of National and Regional PlanningACTIVITIES CONNECTED TO QA Prof. Dr Darko MitićRegional SIQAS ConferenceUniversity of BelgradeFriday, March30, 2012

2. Project Goal CUBRIK is to strengthenthe quality assurance systemat the universitiesin Bosnia and Herzegovina,Macedonia and Serbiaat university, national and regional levels. 2

3. Realized Activities 10 December 2010 Faculty of Philosophy, University of Novi Sad NATIONAL ROUND TABLE ON QUALITY ASSURANCE IN HE 3

4. Presentations • Quality Promotion at UCC – Prof. Dr. Norma Ryan • Role of the Commission for Accreditation and Quality Assurance in Serbia – Prof. Dr. Vera Vujčić • Quality Assurance at University of Belgrade Recent Achievements and Future Directions – Prof. Dr. Miodrag Lazarević • Accreditation in Serbia; The Review Process – Prof. Dr. Vera Dondur • Quality Assurance at University of Nis: Current and Future Activities – Prof. Dr. Zoran S. Nikolić • Quality at University of Novi Sad – yesterday, today, tomorrow – Prof. Dr. Zorana Lužanin 4

5. Quality Promotion at UCC... • Quality Promotion Unit (QPU) established to facilitate the implementation of Quality Improvement and Quality Assurance • Primary aim of QPU and its activities is to assist the University in the establishment of a quality culture in all activities • Established by the Governing Body of UCC in 1999 • Director was appointed with 1 administrative support staff • Director: Senior member of Academic staff with experience of working with all areas of the University 5

6. Quality Promotion at UCC... Embedding a Quality Culture • Role of Director of Quality Promotion • Emphasis on quality enhancement • Link to strategic planning • Performance indicators • Institutional data and research • Funding of Quality Improvement Projects 6

7. Quality Promotion at UCC... Learning outcomes are statements of what a student should know, understand and/or be able to demonstrate after completion of a process of learning Learning outcomes must be • simply and clearly described. • capable of being validly assessed. 7

8. Realized Activities 23 and 24 May 2011University of Niš, Faculty of Electronic Eng.WORKSHOP III (with training):Institutional Accreditation and EFQM Excellence Model EFQM – European Foundation for Quality Managament Purpose: Provide guidance in the implementation of internal and external quality assurance systems. 8

9. Realized Activities Agenda: • EFQM Model (Dr. Carlos Machado) • TRIS Model (Dr. Ignace Van Dingenen) • Effective assessment of EFQM & TRIS models • RADAR tools in EFQM • The Assessment process 9

10. EFQM Excellence Model The EFQM Excellence Model allows people to understand the cause and effect relationships between what their organization does and the results it achieves. 10

11. TRIS Model (CHECK) (PLAN) (DO) 1. Leadership 3. Co-workers 5. Management of processes 7. Appreciationby the personnel 9. Final results 2. Policy & strategy 6. Customerresults 8. Social results 4. Partners & means To organize / To manage Processes Results Conditions To learn and to innovate / Return (ACT) 11

12. Current Activities INSTITUTIONAL ASSESSMENT OF UNIVERSITIES WITH THE EFQM: THE SELF-ASSESSMENT • Every university could choose to evaluate using EFQM or the TRIS model, justifying the reason for using one or the other model • The time for the accomplishment of this activity was July tillSeptember 2011 12

13. Current Activities Each University had the external assessment performed by Prof. Norma Ryan (University Cork College, Ireland) during the site visit: 20 Feb 2012 – University of Niš 21 Feb 2012 – University of Kragujevac 22 Feb 2012 – University of Novi Sad During the site visit she checked the improvement actions undertaken through meetings, discussions and review of appropriate documentation 13

14. Current Activities Each site visit was organized as follows • Meeting with representatives of the coordinating committee • Meeting with representatives of academic staff involved in delivery of programme(s) • Meeting with representatives of administrative and technical/support staff involved in delivery of programme(s) • Meeting with student representatives 14

15. Future Activities Set up a Western Balkans QA Observatory • Setting up of the Observatory legal status, functioning and memberships requirements • Observatory Web site creation and maintaining • Meeting with local, national and regional stakeholders 15

16. Future Activities Observatory Web site creation and maintaining • The Observatory will be online and will fall under the responsibility of QAA. • There will be a direct link from the QAA to the Observatory Website. • Each Agency will be in charge of updating the content relevant to its country. • Partner from Ministries will be asked to give advice on the Observatory status and sustainability. 16