1 / 10

8x8 Case Studies

8x8 Case Studies. Select Case Studies for X Series. Click logo to go to slide. Leading Retailers Choose 8x8. 441: Motor vehicle and parts dealers (14%). 442: Furniture and Home Furnishings (7%). 443: Electronics and Appliances (17%). 444: Bldg Material & Garden Equip. (6%).

walterr
Download Presentation

8x8 Case Studies

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 8x8 Case Studies

  2. Select Case Studies for X Series Click logo to go to slide

  3. Leading Retailers Choose 8x8 441: Motor vehicle and parts dealers (14%) 442: Furniture and Home Furnishings (7%) 443: Electronics and Appliances (17%) 444: Bldg Material & Garden Equip. (6%) 447: Gas Stations (1%) 445: Food and Beverage (7%) 446: Health & personal care (11%) 448: Clothing & Accessories (10%) 453: Misc Retailer (16%) 454: Nonstore retailer (6%) 451: Sporting goods, Hobby, Book, Music (6%) 452: General Merchandise (2%)

  4. Leading Retailers Choose 8x8 722: Food Services & Drinks (25%) 811: Auto, Computer & Appliance service (46%) 812: Consumer Services (29%)

  5. Leading Healthcare Providers Choose 8x8 Dr. Frank Long 621: Ambulatory Care 623: Nursing, Residential Care 624: Other Individual and Family Services Purchased by Virgin Pulse • prognoCIS • Dr. Frank Long • Foot Levelers • Happi Family Care • Pivot • MHM Services • PSI • ShapeUp • Thrive NAICS 339

  6. Automotive retailer gains customer insight, saves 35% Challenges Results Solution • Improved in-store and phone customer experience • Better insight into customer requests and seasonal trends • Saving over 35% monthly • Existing contact center provider acquired, seeing poor quality • Complexity and costs especially when opening new locations • 700 extensions, 100 store/day deployment • Communications solution for 60 contact center agents • Single vendor for contact center and in-store communications back

  7. Improved oversight and agility Challenges Results Solution • Enabled greater business flexibility with customized messages, fast roll-out and in-store analytics • Creative retail service package along with Virtual Office Analytics • Control costs, reduce complexity and make most of investments • Increase agility – especially as business expands internationally • 9,700 extensions - 100 store/day deployment • 105 contact center agents • Ability to update all 4,100 store auto attendants simultaneously back

  8. Integrated platform scales voice, support across 650 locations “8x8 fits the bill perfectly.” - Casey Crawford, CEO Challenges Results Solution • Able to spin up new locations in minutes instead of days • Reduced costs and complexity • Increased employee productivity • “Things just work now.” - Enterprise Apps Director • IT team was spending 20% of time handling phone-related issues • IT time was consumed by managing multiple vendors was complex • Lack of scalability and flexibility across 650 locations • Single platform for CX and EX • Consolidated 650 branches into 1 centrally managed platform • Centralized administration • One click connection to experts • Mobile capabilities back

  9. Eliminated Downtime & Increased Sales Conversion Effectiveness “With 8x8, we didn’t have to compromise - we got everything we wanted.” - Uf Tukel, Co-President and Founder Challenges Results Solution • Eliminated downtime and business halts due to outages • Increased sales conversion effectiveness • More personalized customer experience • Easy for employees to work remotely • Business halted multiple times due to on-premise PBX outages • Fragmented silos of data • Difficult to measure effectiveness of sales and marketing efforts • Combined cloud phone system and contact center • Used 8x8 real-time APIs to show brand-specific agent scripts • Real-time integration with external CRM • Custom reports to track marketing/sales conversions back

  10. Transformed Employee and Customer Experiences “Delivering an exceptional customer experience is the difference between thriving and failing for a business like ours.” - Ravi Kurumety, CIO, Lenox Corporation Challenges Results Solution • Transformed experiences • Eliminated complexity of multiple point solutions • Facilitated moves, adds, changes • Saved thousands in initial setup, and significantly lowered maintenance costs • Easy, simple communications for new retail store • Supplying new retail store with communications system, quickly and easily • Overhead of administering and maintaining multiple point solutions • Costly moves, adds, changes • Time-consuming interactions with multiple vendors • Single vendor, single platform for CX and EX • Centralized administration • Ability to deploy within required timeline back

More Related