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THE FUTURE DELIVERY NETWORK

THE FUTURE DELIVERY NETWORK. “Part of a fully integrated end to end service, a 7 day delivery service that is consistent and reliable providing the best possible quality of service for all of our customers.” This will be achieved and underpinned by the following:-. THE FUTURE DELIVERY NETWORK.

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THE FUTURE DELIVERY NETWORK

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  1. THE FUTURE DELIVERY NETWORK • “Part of a fully integrated end to end service, a 7 day delivery service that is consistent and reliable providing the best possible quality of service for all of our customers.” • This will be achieved and underpinned by the following:-

  2. THE FUTURE DELIVERY NETWORK Quality terms and conditions (pay, pension, hours) Valued and motivated employees Security of employment Agreed standards and performance levels (Georoute, call rates, walking speeds) Improved attendance patterns (4 day, 9 day, 3 day etc) Fewer Saturdays Better work life balance Better use of part time (Fridays & Saturdays, cross functional) Improved working environment (All delivery offices to have minimum standards)

  3. THE FUTURE DELIVERY NETWORK • Best possible delivery equipment (HCT, EHCT, LWT, CDV, ) • Revised spans/delivery time (No set span) • Revised specification ( Firms by 0930, others could be later) • Resolution of D2D (Increase in items + revenue + workload) • New products and services (Track and trace, data capture, fulfilment) • Introduction of and best use of new technology (PDA, Telemetry) • Best training and support (Regular ongoing training, classroom, on the job) • Enhanced role for firms delivery OPG’s (Frontline offering of products and services) • Best use of Callers Offices* • Upstream reliability (End to end, designed to meet the delivery specification)

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