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H9: Improving improvement: leveraging tacit learning for better improvement

H9: Improving improvement: leveraging tacit learning for better improvement. Lani Marquez, MHSc & Kate Fatta, MPH USAID ASSIST Project University Research Co., LLC (URC). Disclaimer.

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H9: Improving improvement: leveraging tacit learning for better improvement

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  1. H9: Improving improvement: leveraging tacit learning for better improvement Lani Marquez, MHSc & Kate Fatta, MPH USAID ASSIST Project University Research Co., LLC (URC)

  2. Disclaimer • Our work and our participation in the Forum are funded by the United States Agency for International Development (USAID), an agency of the U.S. Government • The views expressed in our presentation are not the views of the U.S. Government • We have no other financial interests that influenced this presentation

  3. Lani’s story: Spreading learning from TB care improvement

  4. Quick conversation in trios

  5. Speed consulting

  6. Who has a “learning from improvement” challenge to share?

  7. Directions for speed consulting • We need one Chief Learning Officer per table • The rest of you--you are all high-priced consultants…paid by the minute! Find a Chief Learning Officer you can consult for • When the bell sounds, Chief Learning Officers take 2 minutes to explain your challenge • Consultants, give your best advice based on your experience (not theoretical suggestions) • Chief Learning Officers jot down ideas you can use • Stop when the bell sounds

  8. More resources on KM & improvement https://www.usaidassist.org/content/building-capacity-improvement (sections on documenting, synthesizing, and sharing learning) http://liberatingstructures.com (excellent resource for simple group sharing exercises) https://www.usaidassist.org/resources/how-effectively-draw-knowledge-everyone-room and www.commonknowledge.org (ideas from KM expert Nancy Dixon) kfatta@urc-chs.com lmarquez@urc-chs.com

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