2012 Registration Dream Team Orientation January 19, 2012 2:00 – 3:00 p.m.

1. 2012 Registration Dream Team Orientation January 19, 2012 2:00 – 3:00 p.m.

2. Welcome – Registration Dream Team Robert Starnino David Zou

3. Agenda • Welcome • Registration • Registration Hours/Volunteer Shifts • Level 600 - Layout • Layout – Registration • Layout – Exhibitor/Trade Show Only • Trade Show Hours • Roles & Responsibilities • Attendee/Exhibitor Journey • Computers • Conclusion/FAQ

4. Registration • Online registration will be cut-off: Friday January 27, 2012 @ 5:00 pm • Delegates wishing to register are welcome to do so on site. • VIP Line – Sponsors, Speakers, Media • Exhibitor and Trade Show Lines

5. Registration Hours/Volunteer Shifts • Tues3:00 p.m. – 8:00 p.m. (incl 1 hr orientation + preparing for delegate arrival at 5:00 p.m.) • Wed 6:00 a.m. – 5:00 p.m. (changed to 5:00 p.m.) • Thurs 6:00 a.m. – 5:00 p.m. • Friday 6:00 a.m. – 12:00 noon

6. Level 600 - Layout

7. Level 600 – Layout - Registration

8. Trade Show Hours • Wednesday, February 1, 2012 • 10:00 am – 6:00 pm • Thursday February 2, 2012 • 9:00 am – 5:00 pm • Friday February 3, 2012 • 9:00 am – 12:10 pm

9. Level 600 – Layout Exhibitor

10. Level 800 – Exhibitor Office – Sasha Stone

11. Roles & Responsibilities

12. Dream Team Volunteer Roles • Greeters • Stationed at the bottom of the escalators on the 600 level • Greet delegates • Ask and direct individuals to the correct side of the floor (Exhibitor/Trade Show Only or Registration) on Wednesday/Thursday & Friday • Remember Exhibitors will go to the 800 level on Tuesday Jan 31st • Need to respond to queries, have an understanding of what’s going on during your shift so that you can direct individuals to the various levels (can be found in the mini map) • Crowd Control • At the beginning of the stanchions • Direct individuals to the appropriate station/line • HRPA Info • VIP/Media • Pre-Reg • Onsite • Rapid Reg • Tote Bag

13. Dream Team Volunteer Roles Cont’d • HRPA Info (computer access) • To answer general questions • Computer access to look up information • Access to the Conference Guide and mini planners • Page detailing other than session rooms e.g. Speaker Ready Room • Respond to queries, have an understanding of what’s going ont • VIP Media (computer access) • VIP/Speakers/Media will pick up their pre printed badges at this counter • Joined by a Media Volunteer who will hand out HRPA Media packages • Will register speakers and other individuals • Requires special code list • Knowledge of Registration

14. Dream Team Volunteer Roles Cont’d • Pre Registration (computer access) • Register speakers and other individuals • Requires special code list • Knowledge of registration • Onsite Registration (computer access) • Register speakers and other individuals • Requires special code list • Knowledge of registration • Rapid Registration/Course Change Kiosks (computer access) • Knowledge of rapid reg scanners and change kiosks • On Wed 4 of the scanners are switched to Course Change • Volunteers at those computers will help Delegates make their changes • Individuals who make changes to their registration do not receive a replacement badge (one badge per package)

15. Dream Team Volunteer Roles Cont’d • Tote Bags • All Volunteers responsible to fill the tote bags when available • Last stop for delegates • Often delegates will approach the tote bag counters to ask general questions • In fact it’s important for all dream team volunteers to have general knowledge of what’s going on during their shift to respond to questions.

16. Dream Team Volunteer Responsibilities • Sign in each day in the conference office 801B to receive coupons for meals for the MTCC food court in the trade show area. This applies every day. If you have no shifts that day let them know. • Arrive 10 minutes before your shift A simple breakfast will be set up each morning for the 6:00 a.m. shift. Please at least be on time. • Sign in each shift with me. I will then assign your role for the shift. Sign out at the end of the shift(s). • I will schedule our photo op on Friday morning probably around 7:00 a.m when I can get our photographer Robin. If you would like to be in the picture, wear your shirt and come on by.

17. Level 600 –Journey

18. Things to keep in mind • Badge Sharing • Tote Bags • Ask Me or Robert or David

19. If you cannot make your shift due to: • Emergencies • Illness Please call or text Lata Viseu: 647-298-2935

20. How to: Computers–RegistrationsLevel 600 -Create a New Registration -Search for an Existing registration -Self Check-in System -Exhibitor Registration

21. Computers - Login

22. Onsite – New Registrations - Step 1 of 10

23. Onsite – New Registrations - Step 2 of 10

24. Onsite – New Registrations - Step 3 of 10

25. Onsite – New Registrations - Step 4 of 10

26. Onsite – New Registrations - Step 5 of 10

27. Onsite – New Registrations - Step 6 of 10

28. Onsite – New Registrations - Step 7 of 10

29. Onsite – New Registrations - Step 8 of 10

30. Onsite – New Registrations - Step 9 of 10

31. Onsite – New Registrations - Step 10 of 10

32. Onsite – Searching for Registrations Step 1 of 2

33. Onsite – Searching for Registrations Step 2 of 2

34. Self Check-in Step 1 of 3

35. Self Check-in Step 2 of 3

36. Self Check-in Step 3 of 3

37. Exhibitor Registration 1 of 3

38. Exhibitor Registration 2 of 3

39. Exhibitor Registration 3 of 3

40. Exhibitor Registration – Adding booth staff1 of 3

41. Exhibitor Registration – Adding booth staff2 of 3

42. Exhibitor Registration – Adding booth staff3 of 3

43. Finally Questions? See you on Tuesday January 31st at the MTCC for on site orientation at 2:30 level 600!