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BlueStar’s Technical Services

BlueStar’s Technical Services. BlueStar’s Technical Services. Value Add & Technical Support Work Group. Value Add & Technical Support Work Group. Preconfigure Bar code Scanners Receipt Printers Label Printers MSR’s and MICR readers. Preconfigure Bar code Scanners Receipt Printers

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BlueStar’s Technical Services

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  1. BlueStar’s Technical Services BlueStar’s Technical Services Value Add & Technical Support Work Group Value Add & Technical Support Work Group • Preconfigure • Bar code Scanners • Receipt Printers • Label Printers • MSR’s and MICR readers • Preconfigure • Bar code Scanners • Receipt Printers • Label Printers • MSR’s and MICR readers • Build Out Of Stock Items • Printers – POS and Barcode • Scanners & Scanner Kits • Build Out Of Stock Items • Printers – POS and Barcode • Scanners & Scanner Kits • Configure Point-Of-Sale Systems • Load Software applications • Stage Turnkey Solutions • Install Additional Hardware • Gold Disking (Master Images) • Configure Point-Of-Sale Systems • Load Software applications • Stage Turnkey Solutions • Install Additional Hardware • Gold Disking (Master Images)

  2. Custom Configuration Area

  3. Custom Configuration Area

  4. Drive/Media Burn Center

  5. Setting up POS Rollout

  6. Thin Client POS Rollout

  7. Custom Configuration in Process

  8. Packing POS Workstations

  9. Value Add & Technical Support Work Group • AIDC and Mobile Computers • Upgrade Operating Systems and Radio Firmware • Install and configure customer supplied software • Configure mobile computers and access points to customer specifications • Assist customers in developing their proprietary software and installing said software • WI-FI – Activation and configuration of cellular radios in mobile computers • Certified to reconfigure I-Safe mobile computers (Bartec) All Value Add work is performed in an ESD safe environment • BlueStar Technical Support • Pre-Sales and Post Sale Technical Support • Tier 1 support for most hardware lines, Tier 2 for Select • lines. • Multi-Lingual Support Lines • On Line Resources (Download Center) • Experienced Technical Support Personnel • Repair Services • Factory authorized in warranty repair services for select lines • Out of warranty repair services for most lines. • BlueStar Canada - service depot center in Montreal • BlueStar Europe – repair center is located at our Usingen, Germany location

  10. Technical Support Call Center

  11. Technical Support Call Center

  12. Value Add & Technical Support Work Group Value Add & Technical Support Work Group BlueStar is committed to providing its customers with total POS, AIDC, RFID and mobility solutions. The BlueStar Technical Services department works with our customers to make sure we truly understand their requirements. There is only one answer to a customer inquiry: “What do you need us to do?”

  13. Live Support M-F: 9:00 am - 6:00 pm EST Voicemail Available 24-7 Phone: (877) 478-0013 Email: techsupport@bluestarinc.com

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