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Delegation & Empowerment

Delegation & Empowerment. By Jeanne Nyquist. Session Learning Objectives: Delegation & Empowerment. Analyze the difference between delegation and empowerment. Identify the key principles of delegation. Identify the essential elements of empowerment. Delegation: A division of labor~

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Delegation & Empowerment

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  1. Delegation & Empowerment By Jeanne Nyquist

  2. Session Learning Objectives: Delegation & Empowerment • Analyze the difference between delegation and empowerment. • Identify the key principles of delegation. • Identify the essential elements of empowerment.

  3. Delegation: A division of labor~ Assignment of specific duties or responsibilities to an individual Empowerment: Instilling a sense of power~ Granting decision-making authority, and/or Creating opportunities to influence decisions Providing ability to make choices Definitions

  4. Delegation requires: Defined expectations Communication Coaching Monitoring Feedback Trust Empowerment requires: Shared values Shared power Defined boundaries Communication Feedback Recognition Trust DELEGATION & EMPOWERMENT

  5. DELEGATION • PRINCIPLES OF DELEGATION • Assign duties to the right people • Grant authority to do the job • Minimize yo-yo delegation • Make due date specific • Don’t delegate the critical thing you do

  6. DELEGATIONKnow Your People Stages of job development: • Unconscious Incompetent • Conscious Incompetent • Conscious Competent • Unconscious Competent

  7. DELEGATING 1. TELL THEM WHAT TO DO 2. SHOW THEM WHAT TO DO 3. LET THEM TRY - OBSERVE 4. PRAISE PROGRESS • REPEAT UNTIL COMPETENT • TRANSFER THE RESPONSIBILITY • MONITOR PERIODICALLY

  8. EMPOWERMENT PRINCIPLES OF EMPOWERMENT • Shared Values • Brainstorm typical situations • Identify your “common sense” solutions • Define “common sense” as values • The Carver Circle NO YES

  9. CONCERN INFLUENCE EMPOWERMENT EXPANDS THE CIRCLE OF INFLUENCE

  10. DELEGATION & EMPOWERMENT CLASS EXERCISE • Best & worst delegation done to you • Take turns sharing in groups of 4 • Report out

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