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ROI vs VOI

ROI vs VOI. Core Issues for Business. How to attract and keep talented people How to increase profitability and shareholder value How to increase creativity, productivity and customer satisfaction. The New Operating System. Change is accelerating Risk and uncertainty are increasing

wayne-campbell
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ROI vs VOI

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  1. ROI vs VOI InternationalCoach Academy

  2. Core Issues for Business • How to attract and keep talented people • How to increase profitability and shareholder value • How to increase creativity, productivity and customer satisfaction InternationalCoach Academy

  3. The New Operating System • Change is accelerating • Risk and uncertainty are increasing • Complexity is increasing InternationalCoach Academy

  4. Today’s Business Environment • Time • Fear • Bottom Line InternationalCoach Academy

  5. Fear vs Trust We must abandon the FEAR paradigm of old for a new paradigm of trust in ourselves, in others, and in progress. InternationalCoach Academy

  6. The Nature of Change “….personal change must precede or at least accompany management or organisational change….attempting to change an organisation without first changing one’s habit patterns is analogous to attempting to improve one’s tennis game before developing the muscles that make better strokes possible.” Steven Covey InternationalCoach Academy

  7. Enter Coaching… InternationalCoach Academy

  8. Coaching Today Coaching seen as not connected to the needs of the business. Decision science – making an assessment and decision to implement coaching. Needing a tool to measure coaching InternationalCoach Academy

  9. Measuring Coaching Current tool - ROI Kirkpatrick’s Model • Level 1 Reaction • Level 2 Learning • Level 3 Behaviour • Level 4 Business Objectives InternationalCoach Academy

  10. Measuring Coaching • Phillips Model • Same first four steps as Kirkpatrick • Level 5 Return on Investment • BCR = program benefits • Program costs • ROI (%) = Net Program • Benefits X 100 Program • Costs InternationalCoach Academy

  11. Evaluating ROI • Very costly • Coach centred • Training tool • Doesn’t include the intangible • Long term InternationalCoach Academy

  12. Introducing VOI • Value/s of Investment • What is it? • How does it work? InternationalCoach Academy

  13. VOI • Values • Intent • Behaviours • Outcome • Measured by the client InternationalCoach Academy

  14. ROI vs VOI InternationalCoach Academy

  15. Lets find the middle point – the whole brained – the white space InternationalCoach Academy

  16. Thank You Bronwyn Bowery-Ireland bron.bi@icoachacademy.com InternationalCoach Academy

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