Brookstone VirtualOffice ™

1. BrookstoneVirtualOffice™ Comprehensive Office Functionality Extended Via Pocket PC and SmartPhone Wireless Connectivity Under Microsoft .NET™

2. BrookstoneVirtualOfficeTM • Available for Pocket PC, Palm and Symbian • Mobile/Wireless-Enabled Workflow Via - .NET - Direct Access via GPRS, CDMA 1x - Wireless Access - View and enter new Companies and Contacts - Create Meeting Reports - Create and follow up Action Items - Accept Customer-Care Assignments from your HelpDesk

3. International Awards • Microsoft Certified Partner Awards • Winner 2004 • ISV/Software Solution of the Year • Microsoft Certified Partner Awards • Winner 2003 • .NET Packaged Application of the Year • Microsoft ANZ Awards 2003 • Winner 2003 • Small Business Partner of the Year • Best Business Productivity Solution • Microsoft Tech-Ed Awards 2002 • Finalist - Best Use of Workflow • Finalist - Best Integration of Office Product Family

4. The Main Menu for the Wireless-enabled version of the BVO for Pocket PC and PC-Phone.

5. View, or create new Contact information for the Companies&Contacts Module. Entry of new Contact information is easy to use and simple to follow.

6. View, or create new Company information for the Companies&Contacts Module. Entry of new Company information is easy to use and simple to follow.

7. View an existing, or create a new Phone Call Report. The creation of a Phone Call Report is easy to use on a Pocket PC or a Laptop.

8. View an existing, or create a new Meeting Report. The creation of a Meeting Report means that the cost justification of a Pocket PC is easier than ever..

9. The Action Item can be mailed to the person concerned and then a reminder automatically sent at a preset date and time. View an existing, or create a new Action Item. Action Items can be automatically placed in the Outlook Task List. As a result of a meeting, an Action Item can be created requesting someone in the organization to do something.

10. Current Customer-Care/HelpDesk call assignments can be viewed and quickly responded to. The wireless creation of a Customer-Care Call gives new meaning to mobility.

11. SmartPhone BVO .NET Examples BVO Contacts View. BVO Companies View.

12. PC Phone BVO .NET Examples BVO Phone Calls View. BVO Meetings View.

13. A Wireless Scenario • A meeting report is created dated in the future • The Outlook Calendar is automatically updated • Invitations automatically sent using Outlook • The Calendar and Meeting Report are synchronised with the Pocket PC or PC-Phone • Meeting details can be entered using Pocket PC • An Action item can be created and mailed, with Reminders and Escalation notices sent using Outlook mail

14. Microsoft Outlook Mail & Calendaring is tightly integrated with the BVO using Microsoft Web Services The comprehensive CRM, Documents&Activities Mgt, HelpDesk, and other eOffice facilities comprising the Brookstone VirtualOffice™(BVO) provides a total CRM & Knowledge Management Solution in support of the wireless application, enabling the Customer to function to its maximum potential in running its business. All data within the BVO is stored using the flexible & comprehensive capabilities of the Exchange Document Store

15. The BVO for ExchangeTM also emulates the “Parent - Child” Document relationship. Each document level can be opened from this screen. The Companies & Contacts Main View has been designed to replicate the “look and feel” of Lotus Domino™.

16. The main Company View displays the data stored in the Exchange Document Store.

17. Any number of contacts can be allocated to each Company. Many of the fields within the BVO are completely user definable.

18. The BVO for ExchangeTM tracks all client activity through the Documents & Activities Module.

19. Recording the details of a telephone conversation.

20. Meeting requests are automatically sent from Outlook Mail to Attendees. If the meeting date is set in the future, an entry is automatically created in Outlook Calendar. Entering the details of a meeting.

21. File attachments can be saved automatically to the BVO Exchange Document Store. Entering the details of a Miscellaneous entry.

22. The creation of a Correspondence entry.

23. Emails received can also be filed automatically against a contact directly from the Outlook Inbox. Sending an email uses the complete integration of the BVO with Outlook Mail.

24. Emails can be filed directly from Outlook into the BVO. This is accomplished using Web Services. Multiple Emails can be filed simultaneously.

25. A Microsoft Office document can be created locally and then saved directly into the BVO again using integrated Web Services.

26. Action items can automatically escalated if not completed on time. An email reminder can automatically be sent at a pre-determined date. An Action Item can be assigned to anyone.

27. The BVO can organise your Events Management, automatically mail out invitations and receive replies. It also looks after all your bulk mailout requirements such as newsletters.

28. The creation of a new Event.

29. The Customer-Care/HelpDesk module easily tracks calls.

30. The Customer-Care entry screen contains all the details required to comprehensively manage calls.

31. The call has been assigned to a network engineer who will automatically receive the email assignment.

32. All activity on a call can easily be noted and tracked.

33. This is the main Administration Entry Screen for the BVO. Note the large amount of user definition that is possible as part of the BVO.

34. Interested parties can be notified automatically by email when something of significance occurs. This is an example of workflow in the Customer-Care module of the BVO. Substantial workflow has been built into the BVO.

35. Here we can see the Workflow involved with a call assignment that has not been accepted.

36. Still in Customer-Care, the user can define any number of Status levels, each with associated Workflow.

37. The Project Management Module offers full tracking capabilities by Project, Sub Project and Tasks.

38. The Project Details Screen.

39. Budgets and Actual Costs are easily tracked and compared.

40. Fully user-definable billing instructions are also included as part of the BVO.

41. The BVO will automatically notify the Project Manager by email if the Project reaches the number of hours specified here. Budget and Actual hours are tracked using the BVO.

42. The click of a single button within the Project Management Module of the BVOis all that’s required to transfer the Project Information to Microsoft Project Server.

43. The HR Module can manage all of an Organisation’s information across multiple companies if required.

44. Thank you for viewing the Managing & Delivering Organisational & Market Knowledge Including Wirelessly in Real Time www.brookstone.com.au info@brookstone.com.au