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Call Center Contact System Solutions | WCC

Expert Solutions, Outstanding Service. Enhance your call center technology with top-notch contact system solutions. WCC brings the best contact system to upgrade your call <br>center with latest technology and high security. Quality is our main aim to provide our customers with latest technology. Visit today and avail our services.

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Call Center Contact System Solutions | WCC

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  1. Call Center Contact System Solutions | WCC

  2. Intelligent Contact Center|WCC WCC offers top-notch call center contact system solutions with an intelligent contact center with multitudes “calls” to a single “respond” for you. Our multichannel contact center is smart, intelligent and secure. Visit now and check out online demo.

  3. For the Operators • Large data TM, making full use of existing data to maximize its value • Rapid deployment, efficient Office experience based on web deployments • SaaS-PaaS multi-level management meets the different needs of tenants • Open source and integration, system is more secure and compatibility is more completed • High availability and high concurrency, lower failure rates and large-capacity single-column support We provide more targeted functions to support operators pursuit of intelligence, convenience and openness.

  4. Using omnichannel communication and combining with artificial intelligence to achieve maximum efficiency of work. For TM and Customer Service • Traditional channels: Voice call, SMS Processing center, video contact, email interaction • Innovation channels: WeChat Center, Mobile SDK, weibo center, web customer service • Advanced ASR and TTS use saves a lot of labor cost which let customer focus on more difficult problem handling • Robot quality control instead of manual quality inspection can fast handle with processing of large number of recordings as well as problem-solving and explore effective information.

  5. About WCC Our contact center system is a cloud native solution, and also has an intelligent contact center architecture and solutions which is designed for the growing needs of multichannel customers in order to deliver an intelligent and efficient operational experience for you.

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