Download
1 / 88
E N D
In-Room Technologies Chapter 6
"The good news is that the PMS market has seldom seen such a variety of different approaches to solving your property's automation needs. The further good news is that the systems available have never been better for what is still the key system, the hub around which all other property systems revolve and in which you collect a huge amount of highly valuable guest data. “Jon Inge, Hotel Systems Consultant
Let’s have a look at the systems • Today • IT is part of the business now…
FORECASTING & SCHEDULING REMOTE SALES MARKETING CORPORATE RESERVATION SYSTEM PAY PER VIEW / CHECK OUT TIME & ATTENDANCE MAID DIAL-IN SALES & CATERING SYSTEM YIELD MANAGEMENT CORPORATE ACCOUNTING SYSTEM MAINTENANCE ENERGY FIRE & LIFE SAFETY ELECTRONIC LOCK & SECURITY SYSTEM BOH FOH INROOM ENERGY CONTROL E-MAIL, MIS, DSS, EIS CALL ACCOUNTING SYSTEM (CAS) PURCHASING & INVENTORY PBX (SWITCH FOOD & BEVERAGE INVENTORY SYSTEM VOICEMAIL MESSAGE HANDLING MINI BAR RESTAURANT MANAGEMENT SYSTEM (POS) ELECTRONIC BAR DISPENSER WAKE-UP SYSTEM Lodging-Centric Technologies Internet/ Intranet TRAVEL AGENTS GLOBAL RESERVATION SYSTEM CREDIT CARD AUTHORIZATION & EFT CORPORATE GUEST HISTORY PMS INTERFACE WITH DIRECTION OF DATA FLOW LD SYSTEMS OFF PREMISE SYSTEMS INHOUSE
Advantages of Technology in Hotels Improved labor productivity and organization efficiency Enhanced decision-making capability in less time Reduced operating costs Increased information accuracy Increased revenues Greater guest satisfaction and loyalty Improved controls Ease of use
Disadvantages of Technology in Hotels Security Ergonomics Cost Upgrades and maintenance
In-Room Technologies Electronic Locking System Energy Management & Climate Control Systems Fire Alarm & Security Systems In-room Minibars In-room safe boxes Guestroom Phone System Voice-mail/Wake-up Systems In-room Entertainment Systems Guestroom control panels Self check-in/out systems
Electronic Locking Systems (ELS) • Majority of the hotels use electronic locking systems (ELS) • Hotel Key System Evolution • Mechanical Keys • Punched-hole coded- plastic room key card • Optical Cards • Electronic Key Card
Mechanical Keys Cheaper than electronic locking systems Heavier to carry Inconvenient Once lost, the cost of replacement is high Not traceable Duplicable
Electronic Locking Systems (ELS) • About 85 percent of lodging establishments in the United States have electronic locking systems installed • Types: • Hard-wired ELS • Micro-processor based • One-way communication ELS • Two-way communication ELS
Hard-wired ELS • Hard-wired system is an example to a first generation ELS • They operate through a centralized master code console interfaced to every single key lock • Very Expensive to wire each door • Great security
Micro-processor based ELS One-way communication This system uses a microcomputer (keycard console) with an electronic key encoder, a device used to encode new lock combinations on guest keycards at check-in
One-way e-locks Electronic key encoder: device to encode new lock combinations
1 Check-in: Front Desk Agent encodes the key for room 101 2 Guest enters the e-key into lock 101 3 The lock erases the Previous code. Now this door can be opened with this card now Until the next new card comes in
Advantages of ELS over Mechanical Keys Unique keys Light plastic, magnetic stripe keys: Security Replaceable The cost of a new key is low Recyclable The cost of rekeying is non-existent. Access control Audit-trail capability Privacy Feature
Disadvantages of one-way ELS One key can not be used in multiple locks. If the guest decided to change rooms, he/she has to go to front desk to recode the key. If a wrong key is inserted into a lock, it does not alert security staff.
Two-way communication ELS Two-way communication keys are more expensive to install; however, they offer several security and convenience features. In the two-way communication locks, a central database communicates to locks wirelessly. One key can be used in multiple places (i.e. pool, health club, concierge floor)
Keycards- Memory Card A memory card is equipped with a memory chip to store lock access codes and records. They can store data from 2 kilobyte (KB) (it can carry 25 different key lock codes), 8 KB (it can carry up to 125 different key lock codes), or 64 KB (it can carry up to 1350 different key lock codes). These are great for staff members or managers who have access to multiple locks. The cost of a memory card can be from $2.00 per card to $4.00 per card. Cards
Keycards- Smart Cards A smart card, chip card, or integrated circuit(s) card (ICC), is defined as any pocket-sized card with embedded integrated circuits which can process information. Smart cards can store more data than the memory cards. Smart cards can also process data, allowing it to serve as an electronic purse or ID.
Keycards-Biometric The first generation of biometric ELS was seen in 2004. Saflok was one of the first companies to introduce the biometric locks The guest registers his/her fingerprint or iris scan or other biometric metric (i.e. hand scan, palm scan) at the time of check-in.
Keycards- RFID • Radio-frequency identification (RFID) is an automatic identification method, relying on storing and remotely retrieving data using devices called RFID tags or transponders. • There are two main components of a RFID ELS: • RFID Lock: This is the key lock that looks for a RFID tag to grant access. • RFID tags (keys): These are the identification codes for key locks. They can be in the shape of a plastic keycard, or can be stored in different devices, such as a wristband.
Videos* Mechanical Key Electronic Key as a Security Device Code-based Key Biometric Lock RFID Based Lock Smart Lock * (password: videos)
Energy Management Systems & Climate Control Systems InnCom Systems
Energy Management & Climate Control Systems After labor, energy is the second-largest operating expense for a hotel Guestroom energy consumption typically accounts for 40 percent to 80 percent of a hotel’s total energy costs
EMS-Digital Thermostat • humidity control • outside temperature display
EMS Types 1) centrally controlled systems 2) individually controlled systems 3) network controlled systems
EMS Devices Electronic key-card based energy management systems This system employs a wall mounted unit that controls the electrical devices and Heating Ventilation and Air Conditioning (HVAC) devices with the help of a magnetic stripe key card
EMS Devices 2. Body-motion detector based energy management systems A body-motion detector is installed inside the guestroom and in some cases in the corridors. When the body-motion unit does not detect a motion, indicating that there is not a guest or an animal in the room or in the corridor, it controls the lights and HVAC equipment.
Video Body Motion Sensor to control Hallway lights (Royal Hotel, Lyon, France)
EMS Devices 3. Body-heat detector based energy management system Similar to body-motion detector based systems, this system detects body-heat of a human or an animal. This system is more reliable than the body-motion detector. When the system does not detect body hear, it assumes that it is non-occupy mode, and sets HVAC equipment back to preset temperatures
EMS-Wireless Light Switch • replaces the standard hard-wired line-voltage light switch • Lighting can be pre-set to save energy costs • By enabling the front desk to remotely turn lights on and off in the guestroom when a guest checks in or out, infrared switch provides the next level of energy and utility management.
EMS-Lamp Control Mode • It converts any standard lamp into a remotely controllable lamp with full dimming capability. (infrared)
Guestroom Status • The guest may choose either the DND or MUR functions without needing to open the guestroom door. • If DND is pressed, a lettered, backlit "Do-Not-Disturb" indicator is displayed on the external door plate • If MUR is selected, a discreet LED indicator, readable only by hotel staff, is displayed on the external plate.
