Elite PC Assistant Overview

1. Elite PC AssistantOverview April 2005 NEC Unified Solutions, Inc.

2. IPK Application Solutions Mission Provide first class application solutions to allow our dealers to effectively compete with, and win new business from competitive key system manufacturers while providing maximum value to our mutual end users. Application Solutions include: - Integrated Call Center Solutions - PC Console - Elite PC Assistant - IVR - Voicemail - Wireless - IP Softphone - Conference Bridge NEC Unified Solutions, Inc. - Confidential

3. Elite PC Assistant Overview • What is the Elite PC Assistant? • A software application providing easy access to IPK features used by digital telephone users • On-line directory for easy access to your most frequently dialed numbers • Retains a call log of all inbound, outbound, and even missed calls…just like a cell phone! • Unique GUI (Graphical User Interface) that “hides” on the edge of the screen when it isn’t needed • Basic version bundled with CTA and CTU adapters • Professional version includes Outlook and ACT! Integration (screen pop), call recording, and personal greeting features NEC Unified Solutions, Inc. - Confidential

4. Who will use the Assistant? • Any NEC IPK customer who needs or wants… • A call history to see which calls have been received, dialed, and missed. • Quick access to frequently dialed telephone numbers. Easy access to IPK telephone features like transfer, conference, park, etc. • Call recording for order taking, or other customer verification transactions. (Some states require that both parties know a call is being recorded) • Automated personal greeting to present a consistently vibrant greeting to each caller. • Screen pops from their customer relationship manager software (Outlook and ACT! ) NEC Unified Solutions, Inc. - Confidential

5. Elite PC Assistant • Elite PC Assistant Application Software: • A software application that provides easy access to the most common features required by multiline telephone users. • This application runs on a PC and provides IPK phone assist and additional feature with the PC based GUI (Graphical User Interface) and features. • Basic Version • Bundle with new CT(A)-R and CT(U)-R adapters. • Professional Version • Optional upgrade version for CT(U)-R user. • Provide Outlook Integration (popping up Outlook Contacts), Recording Conversations, & Personal Greeting • Headset:(optional) • A headset can be plugged into the multiline telephone and used when making or receiving calls with the Elite PC Assistant. NEC Unified Solutions, Inc. - Confidential

6. Major Product Features • On-screen access to telephone functions • Clear display of all active calls • Detailed log of all call activity • Recording and playback utilities (Professional version) NEC Unified Solutions, Inc. - Confidential

7. Elite APPS CD How does it connect to the IPK? Digital Port Serial or USB Digital Telephone with CT(A/U)-R NEC Unified Solutions, Inc. - Confidential

8. User Interface Description • User Interface docks at any edge of the user’s display • Access IPK digital telephone features through icons in the Function Button area • Unique UI will “hide” in the edge of the display until it is needed • Shows line status, caller names on hold, recently dialed numbers, missed calls, etc. NEC Unified Solutions, Inc. - Confidential

9. What is it • When a call comes into this station, Elite PC Assistant displays it on the PC and provides several features, which allow the user to handle the call quickly. • Minimized to run in the background and pop to the front when call activity occurs. • Calls can then be handled using either the keyboard or the mouse. • The user speaks to the caller through the telephone handset, headset, or speakerphone. NEC Unified Solutions, Inc. - Confidential

10. On-screen call control On-line directory Call history log Answer incoming call Setup a conference call Page Pickup a ringing call Barge in Setting background music Transfer a call Forward a call Park a call/ Unpark a call Do not disturb Callback request Auto callback Hang up on a call Create a custom message Voice over split Auto redial Features Basic Version Features: Professional Version Features: Outlook Integration (popping up Outlook/Act 2005! Contacts), Recording, Conversations, & Personal Greeting NEC Unified Solutions, Inc. - Confidential

11. Main Screen NEC Unified Solutions, Inc. - Confidential

12. On-screen call control On-line directory Call history log Answer incoming call Setup a conference call Page Pickup a ringing call Barge in Setting background music Transfer a call Forward a call Park / Unpark a call Do not disturb Callback request Auto callback Hang up on a call Create custom message Voice over split Auto redial Features Basic Version Features (with icons where appropriate): NEC Unified Solutions, Inc. - Confidential

13. Customize for Access Codes NEC Unified Solutions, Inc. - Confidential

14. Call Log • The Call Log provides access tothe call activity history for the associated digital telephone. This features shows all inbound, outbound, and missed calls that have occurred on the phone….just like your cell phone! • Call log entries that have an associated recording are identified by the special “Recording” icon that is located to the left of the call Type. • Call start time, date, duration, CLID, and any associated name are included in each call record NEC Unified Solutions, Inc. - Confidential

15. Support for…. • Call Log- separate window is displayed with the call log information. • Call Recording - ability to record the active call and save the recording as a file on the PC. This file can then be played back within the application or e-mailed as a WAV file to another user. • Personal Greeting - setup to automatically play a personal greeting to the caller on every incoming call. The greeting can be heard by both the caller and user and is only played for external calls. • Used to present a professional appearance to customers • Deliver an accurate and consistent greeting with each call. NEC Unified Solutions, Inc. - Confidential

16. Call Log Transfer • To send a call log record or recording using e-mail: • Press the right mouse button to select the Call Log record to be sent. • From the pop up menu, select the E-Mail option.  • new mail message using your default e-mail client, with the call log detail included in the body of the message. If a recording is associated with the call log record, then the sound file for the recording will be attached to the message. NEC Unified Solutions, Inc. - Confidential

17. Personal Directory • Online personal directory to assist the user with call handling activity. • Each employee in an organization can be entered into the directory to provide the attendant with quick access to contact information. • All entries in the personal directory will have name and designated phone numbers: • Branch Office, Branch Office, Business, Car Phone, Cell, Cellular, Conference Room, Data, Fax, Home, Home Office, Lab, Mobile, Pager, Remote Office, & Temporary Office. NEC Unified Solutions, Inc. - Confidential

18. Transfer a Call NEC Unified Solutions, Inc. - Confidential

19. Preferences NEC Unified Solutions, Inc. - Confidential

20. Summary • Compete more effectively with other key systems that have similar functionality • Provide end users with a cost effective, desktop productivity tool • Track all calls…even missed calls • Intuitive user interface requires little to no training • Provide screen pops for customer care centers • Record conversations • Play personal greetings to reduce voice fatigue • Increase revenue per customer NEC Unified Solutions, Inc. - Confidential

21. Thank you