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Winning Strategies to Optimize Inbound and Outbound Mail:. Improving Cross-Departmental Communication and Teamwork. Linda Balsamo, PhD. Session Overview. Challenges in Today’s Mail Environment Start with the Best People Procedures and Benchmarking Process Improvement Relationship Building
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Winning Strategies to Optimize Inbound and Outbound Mail: Improving Cross-Departmental Communication and Teamwork Linda Balsamo, PhD
Session Overview • Challenges in Today’s Mail Environment • Start with the Best People • Procedures and Benchmarking • Process Improvement • Relationship Building • Embracing Change
Challenges in Today’s Mail Environment • Budget Reductions • Staff Reductions • Technology • Meeting USPS Requirements • Champion Efficiencies with Fewer Resources
Start with the Best People Hire the right people • Technical Skills & Competency-based • Identify Key Skills and Attributes • Use Behavioral Interviewing • Look for a Good Fit • Avoid “Foot in the Door” Applicants
Start with the Best People…and Keep Them Treat Your Employees Well • Celebrate Accomplishments • Say “Thank You” • Walk the Floor • Learn about your Employees • Embrace Diversity
Procedures & Benchmarking • Accessible to All Team Members • Comprehensive & Easy to Follow • Cross-Train
Procedures& Benchmarking • Set Goals S – Specific M – Measurable A – Attainable R – Realistic T - Timely Know where you are so you will know where to go!
Procedures& Benchmarking Is it Specific? • Example of SMART Goal: Cross train 100% of my employees on pallet jack safety procedures by June 2012. Is it Attainable? Is it Measurable? Is it Realistic? Is it Timely?
Building Relationships • Don’t try too hard • Eat lunch together • Do not rely on e-mail • Follow through and in a timely manner • Keep gossip to a minimum • No whiners allowed • Volunteer
Embracing Change • Change can be good • Change takes you out of your comfort zone/breaks habits • Change allows you to grow • Change builds confidence • Change helps keep you nimble/flexible