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Montana’s Statewide Montana’s 511 Traveler Information System

Learn about Montana's Traveler Information System and the benefits, partnerships, usage/user satisfaction, lessons learned, and future enhancements. This webinar covers the 511 system's deployment, system content, information gathering and updating, and various partnerships. Discover who benefits from deploying 511 in Montana and explore customer feedback, lessons learned, and future enhancements.

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Montana’s Statewide Montana’s 511 Traveler Information System

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  1. Montana’s Statewide Montana’s 511 Traveler Information System T3 Webinar January 9, 2008

  2. Overview • Montana’s Traveler Information System • 511 in Montana • Benefits • Partnerships • Usage/User Satisfaction • Lessons Learned • Future Enhancements

  3. Traveler Information in Montana

  4. Montana’s 511 System • Deployed January 8, 2003 • 9th Statewide system • 13th overall system • When deployed – largest geographical area with smallest population Photo courtesy of AHMCT

  5. Montana’s 511 System • System Content • Winter road conditions • Construction project information • Road closures / major delays / chain requirements • Route specific weather forecast • Glacier National Park Information • Alert capability • Comment line

  6. Montana’s 511 System, cont’d • Choosing Meridian • Existing database • Integrated forecast • Cost benefit from shared infrastructure • How is the information gathered? • How often is the information updated?

  7. Who Benefits From Deploying 511 in Montana? • MDT • Traveling public • Other agencies

  8. 511 Partnerships/Potential • Glacier National Park • Department of Justice • National Weather Service • Yellowstone National Park • Travel Montana • Montana Highway Patrol

  9. Statistics • Increase in call volumes more than threefold • Peak months are November through March • More than 1.5 million calls to date • System has accommodated more than 35,000 calls a day with no busy signals or disconnects

  10. 511 Awareness • WTI’s Customer Survey – March 2003 • 58% heard of 511 • 29% used 511 • 12% of those aware found out thru TAP • MDT’s Customer Survey – October 2004 • 51.1% heard of 511 • 46.8% heard of 511 and had used it

  11. Customer Feedback • Comment Line • National Progress Report • Continued Education and Public Awareness • Identify system flaws or weaknesses and improve

  12. Lessons Learned • Detailed contract • Create system requirements • Mileposts vs. landmark reference • Put a timestamp on 511 information • Create a test plan

  13. Future Enhancements • 511 • Inclusion of all secondary routes • Yellowstone National Park • Tourism Information • Transit • TMC • Microwave • AVL

  14. Any Questions?

  15. Contact Information Brandi Hamilton Traveler Information Program Manager Maintenance Division (406) 444-0468 brhamilton@mt.gov

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