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Troubleshooting Your Network

Learn the troubleshooting process, utilities for verifying TCP/IP, common hardware and connection issues in networks, and interaction with help desks. Explore trial and error, gathering information, and utilizing utilities like Ipconfig, ping, and tracert.

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Troubleshooting Your Network

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  1. Troubleshooting Your Network Networking for Home and Small Businesses – Chapter 9

  2. Objectives • Describe the troubleshooting process. • Describe the utilities used to verify TCP/IP connectivity. • Identify and describe common hardware and connection issues in wired and wireless networks. • Utilize the troubleshooting process to document problems and interact with a help desk.

  3. The Troubleshooting Process • Identify and describe troubleshooting process

  4. The Troubleshooting Process • Gathering Information

  5. The Troubleshooting Process • Describe approaches to troubleshooting

  6. Trial and Error & Substitution

  7. Utilities Used to Verify TCP/IP Connectivity • Detecting Physical problems

  8. Utilities Used to Verify TCP/IP Connectivity • Identify and describe software utilities for troubleshooting connectivity.

  9. Utilities Used to Verify TCP/IP Connectivity • Describe and use Ipconfig

  10. Utilities Used to Verify TCP/IP Connectivity • Describe and use ping

  11. Utilities Used to Verify TCP/IP Connectivity • Describe and use tracert

  12. Utilities Used to Verify TCP/IP Connectivity • Describe and use netstat

  13. Utilities Used to Verify TCP/IP Connectivity • Describe and use nslookup

  14. Hardware and Connection Issues in Wired & Wireless Networks • Isolating connectivity issues

  15. Hardware and Connection Issues in Wired & Wireless Networks • Describe the purpose of LED indicators and their meaning.

  16. Hardware and Connection Issues in Wired & Wireless Networks • Describe connection issues with wired networks.

  17. Hardware and Connection Issues in Wired & Wireless Networks • Identify and describe radio issues with a wireless network.

  18. Hardware and Connection Issues in Wired & Wireless Networks • Identify and describe association and authentication issues within a wireless network.

  19. Hardware and Connection Issues in Wired & Wireless Networks • DHCP Issues.

  20. Hardware and Connection Issues in Wired & Wireless Networks • Troubleshooting Integrated Router to ISP connections.

  21. Utilizing the Troubleshooting Process for Documentation and Help Desk Interactions • Describe the importance of documentation

  22. Utilizing the Troubleshooting Process for Documentation and Help Desk Interactions • Using outside sources of help

  23. Utilizing the Troubleshooting Process for Documentation and Help Desk Interactions • Using the Helpdesk

  24. Summary • Effective troubleshooting combines instinct, experience, and structured techniques to identify, locate, and correct network or computer problems. • Documentation is essential in effective troubleshooting, and should contain baseline information about the network. • A large proportion of networking problems relate to physical components. • Many networking problems can be identified with software utilities such as ping, tracert, and netstat. • In a network containing both wired and wireless connections, it is important to isolate the problem to either the wired or wireless network.

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