ITIL™ V3 Refresh The Forthcoming Core Texts - Author Profiles

1. ITService Blog.com ITIL™ V3 Author Profiles ITIL™ V3 RefreshThe Forthcoming Core Texts- Author Profiles (Visit http://www.itil.co.uk/trancheb_authors.htm for full details of the original press release) ITIL is protected by Trademark. Visit www.itil.co.uk for details. This presentation was brought to you by www.ITServiceBlog.com

2. ITService Blog.com ITIL™ V3 Author Profiles Service Strategies Authors: Michael Nieves, Senior Manager, Accenture, USA Majid Iqbal, Project Scientist, Carnegie Mellon University, USA Contractor: ACCENTURE Service Design Authors: Colin Rudd, Director, ITEMS, UK Vernon Lloyd, International Client Director, FOX IT, UK Contractor: ITEMS Service Introduction Authors: Shirley Lacy, Director, ConnectSphere, UK Ivor Macfarlane, Director, GUILLEMOT ROCK, UK Contractor: CONNECTSPHERE Service Operation Authors: David Cannon, IT Service Management Practice Principal, HP Education, USA David Wheeldon, Director of Service Management, HP Education EMEA, UK Contractor: HP Continual Service Improvement: Authors: George Spalding, Executive Consultant, Pink Elephant, Canada Gary Case, Executive Consultant, Pink Elephant, Canada. Contractor: PINK ELEPHANT Author Name *Here* Author Photo *here* Author Profile Here Author Profile Here Author Profile Here Click Here for more information ITIL is protected by Trademark. Visit www.itil.co.uk for details. This presentation was brought to you by www.ITServiceBlog.com

3. ITService Blog.com ITIL™ V3 Author Profiles Michael Nieves Service Strategies Authors: Michael Nieves, Senior Manager, Accenture, USA Majid Iqbal, Project Scientist, Carnegie Mellon University, USA Contractor: ACCENTURE Service Design Authors: Colin Rudd, Director, ITEMS, UK Vernon Lloyd, International Client Director, FOX IT, UK Contractor: ITEMS Service Introduction Authors: Shirley Lacy, Director, ConnectSphere, UK Ivor Macfarlane, Director, GUILLEMOT ROCK, UK Contractor: CONNECTSPHERE Service Operation Authors: David Cannon, IT Service Management Practice Principal, HP Education, USA David Wheeldon, Director of Service Management, HP Education EMEA, UK Contractor: HP Continual Service Improvement: Authors: George Spalding, Executive Consultant, Pink Elephant, Canada Gary Case, Executive Consultant, Pink Elephant, Canada. Contractor: PINK ELEPHANT Michael Nieves has considerable experience in the development and management of world-class IT service operations and organizational capabilities. As an ITSM practitioner and practice leader within Accenture, Michael has guided the adoption, learning, and implementation of ITIL best practices for clients across multiple industries including: financial services, manufacturing, legal, military and government. Michael was among the first to apply the following innovative techniques in the successful implementation of ITIL:- - The use of experiential "Management Flight Simulators" based on the ITIL framework. - The application of M.I.T.’s System Dynamics in the diagnosis of client ITIL structures. - The use of ITIL-process ontological models. Michael Nieves is also engaged in scholarly work at Harvard University in the area of Information Technology.  His thesis topic is tentatively titled The Dynamics of Business Service Management.  It presents a simulation modelling capability based on the convergence of ITIL, BSM and business process flow. This capability allows us to examine the impact of management decisions on IT infrastructure organizational processes, information flow and decision making policies and their long-term effects on the performance of the business. Click here for more information ITIL is protected by Trademark. Visit www.itil.co.uk for details. This presentation was brought to you by www.ITServiceBlog.com

4. ITService Blog.com ITIL™ V3 Author Profiles Service Strategies Authors: Michael Nieves, Senior Manager, Accenture, USA Majid Iqbal, Project Scientist, Carnegie Mellon University, USA Contractor: ACCENTURE Service Design Authors: Colin Rudd, Director, ITEMS, UK Vernon Lloyd, International Client Director, FOX IT, UK Contractor: ITEMS Service Introduction Authors: Shirley Lacy, Director, ConnectSphere, UK Ivor Macfarlane, Director, GUILLEMOT ROCK, UK Contractor: CONNECTSPHERE Service Operation Authors: David Cannon, IT Service Management Practice Principal, HP Education, USA David Wheeldon, Director of Service Management, HP Education EMEA, UK Contractor: HP Continual Service Improvement: Authors: George Spalding, Executive Consultant, Pink Elephant, Canada Gary Case, Executive Consultant, Pink Elephant, Canada. Contractor: PINK ELEPHANT Majid Iqbal Majid’s has interests and expertise in the design, engineering, and management of services enabled or enhanced by information technologies and management science. He teaches related topics within the graduate and executive education programs at Carnegie Mellon. He is presently focused on the development of curriculum and a learning framework that will allow individuals to develop capabilities to manage the challenges and opportunities in the sourcing and provision of IT-enabled services. Majid’s previous work experience has been in product management, account management, and process improvement. His educational background is in industrial engineering and information systems management. Click here for more information ITIL is protected by Trademark. Visit www.itil.co.uk for details. This presentation was brought to you by www.ITServiceBlog.com

5. ITService Blog.com ITIL™ V3 Author Profiles Service Strategies Authors: Michael Nieves, Senior Manager, Accenture, USA Majid Iqbal, Project Scientist, Carnegie Mellon University, USA Contractor: ACCENTURE Service Design Authors: Colin Rudd, Director, ITEMS, UK Vernon Lloyd, International Client Director, FOX IT, UK Contractor: ITEMS Service Introduction Authors: Shirley Lacy, Director, ConnectSphere, UK Ivor Macfarlane, Director, GUILLEMOT ROCK, UK Contractor: CONNECTSPHERE Service Operation Authors: David Cannon, IT Service Management Practice Principal, HP Education, USA David Wheeldon, Director of Service Management, HP Education EMEA, UK Contractor: HP Continual Service Improvement: Authors: George Spalding, Executive Consultant, Pink Elephant, Canada Gary Case, Executive Consultant, Pink Elephant, Canada. Contractor: PINK ELEPHANT Colin Rudd Colin has over thirty years of practical experience working in the IT and Service Management industry and was awarded the itSMF’s Lifetime Achievement award in recognition of his contributions to the industry. Colin is currently: a Fellow of the British Computer Society, the Institute of IT Service Management and the Institute of IT Training, President of the Institute of IT Service Management, Chair of the BS 15000 Certification Management Board, Member of the itSMF Management Board, BCS / ISEB and itSMF examiner, itSMF and ISEB accredited lecturer. Colin’s major skills and achievements to date are: an architect of ITIL and contributing author to many ITIL modules, writer of many itSMF publications and white papers, preparing organisations for BS 15000 and successfully assisting organisations achieve BS 15000 certification. Colin has achieved this experience working for organisations such as Rolls Royce, the British Aircraft Corporation, ICL, Ultracomp and ITEMS. Click here for more information ITIL is protected by Trademark. Visit www.itil.co.uk for details. This presentation was brought to you by www.ITServiceBlog.com

6. ITService Blog.com ITIL™ V3 Author Profiles Service Strategies Authors: Michael Nieves, Senior Manager, Accenture, USA Majid Iqbal, Project Scientist, Carnegie Mellon University, USA Contractor: ACCENTURE Service Design Authors: Colin Rudd, Director, ITEMS, UK Vernon Lloyd, International Client Director, FOX IT, UK Contractor: ITEMS Service Introduction Authors: Shirley Lacy, Director, ConnectSphere, UK Ivor Macfarlane, Director, GUILLEMOT ROCK, UK Contractor: CONNECTSPHERE Service Operation Authors: David Cannon, IT Service Management Practice Principal, HP Education, USA David Wheeldon, Director of Service Management, HP Education EMEA, UK Contractor: HP Continual Service Improvement: Authors: George Spalding, Executive Consultant, Pink Elephant, Canada Gary Case, Executive Consultant, Pink Elephant, Canada. Contractor: PINK ELEPHANT Vernon Lloyd Vernon is an industry recognised Service Management expert, with over 30 years experience, covering several organisations and a variety of roles associated with the delivery, support and management of quality IT Services. Through his in depth knowledge of ITIL combined with years of proven practical experience.He is a member of the IT Service Management examination board as well as an itSMF committee member. Vernon is one of the lead authors of several ITIL publications including Planning to Implement IT Service Management, Service Delivery and Service Support and was a key member of the overall ITIL scoping group. Click Here for more information ITIL is protected by Trademark. Visit www.itil.co.uk for details. This presentation was brought to you by www.ITServiceBlog.com

7. ITService Blog.com ITIL™ V3 Author Profiles Service Strategies Authors: Michael Nieves, Senior Manager, Accenture, USA Majid Iqbal, Project Scientist, Carnegie Mellon University, USA Contractor: ACCENTURE Service Design Authors: Colin Rudd, Director, ITEMS, UK Vernon Lloyd, International Client Director, FOX IT, UK Contractor: ITEMS Service Introduction Authors: Shirley Lacy, Director, ConnectSphere, UK Ivor Macfarlane, Director, GUILLEMOT ROCK, UK Contractor: CONNECTSPHERE Service Operation Authors: David Cannon, IT Service Management Practice Principal, HP Education, USA David Wheeldon, Director of Service Management, HP Education EMEA, UK Contractor: HP Continual Service Improvement: Authors: George Spalding, Executive Consultant, Pink Elephant, Canada Gary Case, Executive Consultant, Pink Elephant, Canada. Contractor: PINK ELEPHANT Shirley Lacy Shirley is a Director of ConnectSphere Ltd. She also represents the British Computer Society (BCS) on the BSI IT Service Management committee, BDD/3, who are responsible for the development of the BS 15000/ISO 20000 standard and is Vice Chair of the British Computer Society Configuration Management Specialist Group. She has a wealth of experience planning and implementing service management and has helped many organisations to achieve significant improvements in customer satisfaction, quality of service and cost reduction. Click here for more information ITIL is protected by Trademark. Visit www.itil.co.uk for details. This presentation was brought to you by www.ITServiceBlog.com

8. ITService Blog.com ITIL™ V3 Author Profiles Service Strategies Authors: Michael Nieves, Senior Manager, Accenture, USA Majid Iqbal, Project Scientist, Carnegie Mellon University, USA Contractor: ACCENTURE Service Design Authors: Colin Rudd, Director, ITEMS, UK Vernon Lloyd, International Client Director, FOX IT, UK Contractor: ITEMS Service Introduction Authors: Shirley Lacy, Director, ConnectSphere, UK Ivor Macfarlane, Director, GUILLEMOT ROCK, UK Contractor: CONNECTSPHERE Service Operation Authors: David Cannon, IT Service Management Practice Principal, HP Education, USA David Wheeldon, Director of Service Management, HP Education EMEA, UK Contractor: HP Continual Service Improvement: Authors: George Spalding, Executive Consultant, Pink Elephant, Canada Gary Case, Executive Consultant, Pink Elephant, Canada. Contractor: PINK ELEPHANT Ivor Macfarlane Ivor has been involved with IT Service Management Best Practice since 1989, and has long been a major contributor to the development of IT Service Management Best Practice, both the ITIL and BSi material. His authoring credits include ITIL books (Testing an IT Service, ITIL in Small IT Units), BSi’s service management publications and the itSMF pocketbook and dictionary. Ivor is now an IT Service Management Consultant and Trainer, working through his own company, Guillemot Rock in Europe, and in partnership with Aspect Group Inc in North America and itilics in Asia and Australia. Click here for more information ITIL is protected by Trademark. Visit www.itil.co.uk for details. This presentation was brought to you by www.ITServiceBlog.com

9. ITService Blog.com ITIL™ V3 Author Profiles Service Strategies Authors: Michael Nieves, Senior Manager, Accenture, USA Majid Iqbal, Project Scientist, Carnegie Mellon University, USA Contractor: ACCENTURE Service Design Authors: Colin Rudd, Director, ITEMS, UK Vernon Lloyd, International Client Director, FOX IT, UK Contractor: ITEMS Service Introduction Authors: Shirley Lacy, Director, ConnectSphere, UK Ivor Macfarlane, Director, GUILLEMOT ROCK, UK Contractor: CONNECTSPHERE Service Operation Authors: David Cannon, IT Service Management Practice Principal, HP Education, USA David Wheeldon, Director of Service Management, HP Education EMEA, UK Contractor: HP Continual Service Improvement: Authors: George Spalding, Executive Consultant, Pink Elephant, Canada Gary Case, Executive Consultant, Pink Elephant, Canada. Contractor: PINK ELEPHANT David Cannon David is internationally recognized as a leader in IT Service Management. He has 15-years experience in IT Service Management and is a Fellow of the Institute of Service Management. He was one of the founders of itSMF, and a founder and director of the itSMF International, where he still serves as a member of the Executive Board. David has also participated in the ongoing development of the IT Infrastructure Library (ITIL) and the Microsoft Operations Framework (MOF). His current role is Practice Principal within Hewlett-Packard, where he is responsible for establishing, building and supporting IT Service Management practices in Asia, the USA and Latin America. Click here for more information ITIL is protected by Trademark. Visit www.itil.co.uk for details. This presentation was brought to you by www.ITServiceBlog.com

10. ITService Blog.com ITIL™ V3 Author Profiles Service Strategies Authors: Michael Nieves, Senior Manager, Accenture, USA Majid Iqbal, Project Scientist, Carnegie Mellon University, USA Contractor: ACCENTURE Service Design Authors: Colin Rudd, Director, ITEMS, UK Vernon Lloyd, International Client Director, FOX IT, UK Contractor: ITEMS Service Introduction Authors: Shirley Lacy, Director, ConnectSphere, UK Ivor Macfarlane, Director, GUILLEMOT ROCK, UK Contractor: CONNECTSPHERE Service Operation Authors: David Cannon, IT Service Management Practice Principal, HP Education, USA David Wheeldon, Director of Service Management, HP Education EMEA, UK Contractor: HP Continual Service Improvement: Authors: George Spalding, Executive Consultant, Pink Elephant, Canada Gary Case, Executive Consultant, Pink Elephant, Canada. Contractor: PINK ELEPHANT David Wheeldon David is one of the world’s leading authorities on IT Service Management. He worked for the UK Government and was author of many of the original ITIL books. He was founder Secretary of the itSMF and Chairman of itSMF International and is now Honorary Vice-President. He is the ISEB’s Chief Service Management Examiner. More importantly, David has had extensive experience over more than 25 years of planning and implementing IT Service Management for a wide range of organisations in all market sectors. He is possibly the world’s most experienced ITIL trainer, and has lectured extensively on this subject in more than 40 countries. He is the joint architect of HP’s global ITSM Assessment Service and the Customer-One service and has delivered more that 30 such assessments worldwide. Click here for more information ITIL is protected by Trademark. Visit www.itil.co.uk for details. This presentation was brought to you by www.ITServiceBlog.com

11. ITService Blog.com ITIL™ V3 Author Profiles Service Strategies Authors: Michael Nieves, Senior Manager, Accenture, USA Majid Iqbal, Project Scientist, Carnegie Mellon University, USA Contractor: ACCENTURE Service Design Authors: Colin Rudd, Director, ITEMS, UK Vernon Lloyd, International Client Director, FOX IT, UK Contractor: ITEMS Service Introduction Authors: Shirley Lacy, Director, ConnectSphere, UK Ivor Macfarlane, Director, GUILLEMOT ROCK, UK Contractor: CONNECTSPHERE Service Operation Authors: David Cannon, IT Service Management Practice Principal, HP Education, USA David Wheeldon, Director of Service Management, HP Education EMEA, UK Contractor: HP Continual Service Improvement: Authors: George Spalding, Executive Consultant, Pink Elephant, Canada Gary Case, Executive Consultant, Pink Elephant, Canada. Contractor: PINK ELEPHANT George Spalding In his role of Executive Consultant for Pink, George has been all over the world providing guidance to thousands of IT professionals. He is Pink’s most seasoned and highly respected ITIL expert who’s served as strategic advisor on numerous ITIL implementation projects. With over three decades of IT industry experience, he has seen it all – the good, bad and even the ugly! Click here for more information ITIL is protected by Trademark. Visit www.itil.co.uk for details. This presentation was brought to you by www.ITServiceBlog.com

12. ITService Blog.com ITIL™ V3 Author Profiles Service Strategies Authors: Michael Nieves, Senior Manager, Accenture, USA Majid Iqbal, Project Scientist, Carnegie Mellon University, USA Contractor: ACCENTURE Service Design Authors: Colin Rudd, Director, ITEMS, UK Vernon Lloyd, International Client Director, FOX IT, UK Contractor: ITEMS Service Introduction Authors: Shirley Lacy, Director, ConnectSphere, UK Ivor Macfarlane, Director, GUILLEMOT ROCK, UK Contractor: CONNECTSPHERE Service Operation Authors: David Cannon, IT Service Management Practice Principal, HP Education, USA David Wheeldon, Director of Service Management, HP Education EMEA, UK Contractor: HP Continual Service Improvement: Authors: George Spalding, Executive Consultant, Pink Elephant, Canada Gary Case, Executive Consultant, Pink Elephant, Canada. Contractor: PINK ELEPHANT Gary Case Gary is an IT professional with more than 30 years experience, specializing in Process Consulting, Strategic Business Alignment, Project Management, and Training. Gary joined Pink Elephant after successfully running his own consulting and training company, and serving as the Director of Training for the Help Desk Institute. Gary’s main focus at Pink Elephant is to provide strategic guidance on the delivery of IT Service Management, process consulting, project management activities, and education programs to Pink Elephants customer base across North America, Asia, Australia and New Zealand. Click here for more information ITIL is protected by Trademark. Visit www.itil.co.uk for details. This presentation was brought to you by www.ITServiceBlog.com

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