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Technical Paper #2 Ammonia Refrigeration Management: Fine Tuning the People Machine

Technical Paper #2 Ammonia Refrigeration Management: Fine Tuning the People Machine. Presented at: IIAR 2006 Ammonia Refrigeration Conference & Trade Show, Reno, Nevada By: Lawrence F. “Tex” Hildebrand Vern M. Sanderson Wagner-Meinert, Inc., Fort Wayne, IN. Before you fine tune

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Technical Paper #2 Ammonia Refrigeration Management: Fine Tuning the People Machine

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  1. Technical Paper #2Ammonia Refrigeration Management: Fine Tuning the People Machine Presented at: IIAR 2006 Ammonia Refrigeration Conference & Trade Show, Reno, Nevada By: Lawrence F. “Tex” Hildebrand Vern M. Sanderson Wagner-Meinert, Inc., Fort Wayne, IN.

  2. Before you fine tune your team, you must fine tune yourself.

  3. Fine Tuning yourself!  First do no Harm. • If you can’t make the situation better stay out of it!

  4. Fine Tuning yourself!  Be Positive! • Avoid negative phrases “How are you doing today?” Correct responses: “Great, “Getting better”, “looking forward to the day” Never: “Horrible” “Back hurts” “Life sucks”

  5. Fine Tuning yourself!  Be open to suggestion • If you refuse to listen to suggestions, people will stop giving them to you!

  6. Fine Tuning yourself!  Do not resist change!

  7. Fine Tuning yourself!  Language!

  8. Fine tuning your Team!

  9. Fine Tuning your Team – Hire Right! 1. Hire Spark plugs!

  10. Fine Tuning your Team – Hire Right! 2. Avoid the Right Person – Wrong Team syndrome!  ☀   

  11. Fine Tuning your Team – Hire Right! 3. Bring the cat!

  12. Fine Tuning your Team – Hire Right! 4. Don’t hire mercenaries!

  13. Fine Tuning your Team – Home Building! Work environment = living environment

  14. Fine Tuning your Team – Team Building! Keys to team building: • Know your team • Your team needs to know each other • Let your team know you • Pirate Mentality

  15. Fine Tuning your Team – Motivate! Pride in: • Company • Work • Accomplishment • Team • System

  16. Fine Tuning your Team – Motivate! Enjoyment: • Task • Additional Responsibilities • Voluntary teams / committees • Company sponsored community events.

  17. Fine Tuning your Team – Motivate! Off-time • Flexible schedule. • Increased time-off.

  18. Fine Tuning your Team – Motivate! Environment: • Radios • Coffee Pots • Posters • Chairs • Parking spots • Offices

  19. Fine Tuning your Team – Motivate! Tools:

  20. Fine Tuning your Team – Hug! Take time to congratulate!

  21. Fine Tuning your Team – Hug! Discipline ≠ Punish Discipline = Teach

  22. Fine Tuning your Team – Invest! Pay employees prevailing wage + If you can’t, explain why! If you can’t long enough they will leave!

  23. Fine Tuning your Team – Invest! Training: • Base line. • Job Specific / Task Specific. • For promotion • For possible promotion • Which will not be beneficial to the company.

  24. Fine Tuning your Team – Contractors Dealing with contract employees: • Same motivations • Loyalty is a consideration. • You should have the same expectations. • Realize most contractors are specialists in their field.

  25. Myths

  26. Ownership Ownership is achieved: • Operators look at the operation of the system as their personal responsibility. • Dollars are spent as if they were coming from the operators pocket. • Decisions are made for the benefit of the system not the individuals.

  27. Questions? Thank You! VERN & TEX

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