Install HP Printer and Fix Offline Error

1. WHY DOES MY HP PRINTER KEEP GOING OFFLINE Your HP printer may go offline frequently due to poor network connection or modifications in the print settings. To overcome the offline problem, connect your printer and computer through a proper wireless network. Set your printer as the default one for printing. SET YOUR HP PRINTER AS THE DEFAULT ONE FOR PRINTING 1.Turn on your computer, click Start menu > Search tab. 2.Type Devices in the field and press the Enter button. 3.Click Devices and Printers from the list displayed on the screen. 4.Right-click the HP printer that is active. 5.Set the option to Set as Default from the drop-down menu. 6.Print a test page and check if the issue is resolved. 7.Verify if the printer is connected to a reliable wireless network. 8.Turn off the other networks, if they are not in use. TROUBLESHOOT THE OFFLINE ERROR USING HP PRINT AND SCAN DOCTOR 1.Download the HP Print and Scan Doctor utility tool on your Windows computer, installed with Windows 8, 8.1, or 10 OS. Open the Downloads folder and pick the HPPSdr.exe file. 2.Right-click on it and choose Run from the drop-down menu. Proceed with the on-screen prompts to complete the software installation. Launch the tool and click Start on the Welcome screen. 3.Select your printer model from the list displayed. If your printer model does not displayed, click Retry until it displays. Follow the on-screen directions to resolve the network connection problems. 4.After that, if the software prompts to enable the printer updates, click Yes and continue with directions on the screen. Click OK, if a pop-up prompts to set your printer as the default one.

2. 5.If the error is resolved, start to print, else, proceed further. Update the printer’s firmware regularly. Open the Settings menu and if an update is available, do the same. 6.Remove the printer queue from the printer’s list and add it again, if you use a Mac computer. Connect your Mac device to an access point that provided a reliable internet connection. 7.Click the Apple menu, expand the View tab, and select the System Preferences option. Navigate to the Hardware menu and click the Printers sub-menu. Select your HP printer from the list displayed. 8.Click the Minus button next to your printer to remove it from the list. Single-click the Add button. Locate and select the name of your printer from the Printer list. 9.Click Add again to add your printer. Make sure you did not select an HP Fax driver for adding. Click Print Using or Use and select your printer model, or else choose AirPrint. 10.A new printer queue with your printer displays in the Printers list and the status is marked idle. Try to print and then check if the issue is resolved. HOW TO INSTALL HP PRINTER Unbox the printer form its package and set it up. After loading the input tray with papers, install the ink cartridges into their designated ink slots. Use the installation disc accompanied by the printer to install the printer drivers.

3. A QUICK RUN-THROUGH OF HOW TO INSTALL AN HP PRINTER 1.Take the printer and its accessories out of their package. 2.Remove the packing materials and build a reliable power connection. 3.Turn on the printer and open the ink cartridge access door. 4.Take the ink cartridges and remove the orange-colored peel-off tab. 5.Hold the cartridges by their sides and insert into their slots. 6.Check whether the cartridges are aligned properly. 7.Place the installation CD on your computer’s DVD drive. 8.Install the drivers for the OS version, installed on your system. INK CARTRIDGE AND PRINTER DRIVER INSTALLATION ON YOUR HP PRINTER 1.When you unpack the printer’s accessories from the box, check whether the ink cartridges are delivered without damage. If there are leaks or if the cartridge is damaged, replace them. 2.Associate the printer with a reliable power supply and turn it on. Raise the scanner lid (for Envy printers) and remove the pin on the ink cartridge access door. 3.Open the access panel and wait until the carriage moves from left to right and turns idle. Lift the ink slot covers and take the black ink cartridge out of its packing. 4.Pull the peel-off tab to detach it from the cartridge. Hold the cartridge only on the plastic region and do not touch the copper-colored contacts or the ink nozzles. 5.Insert the cartridge into the black ink slot. Repeat the same procedure for installing the tricolor cartridge into its slot. Close the slot covers and the cartridge access panel. 6.The printer prints an alignment page. Check the ink flow and printhead alignment on this page. The printer displays a message stating

4. Genuine Ink Cartridges installed. 7.Power on your computer and eject the DVD drive. Place the driver installation CD on the drive and push it in. The DVD folder pops-up automatically. 8.If not, navigate to My Computer and double-click the DVD folder to open it. Select the sub-folder with the name similar to the operating system’s name, currently installed on your computer. 9.Pick the setup file with the .exe extension. Right-click on it and select the Run as administrator option from the drop-down list. Click Yes on the pop-up window and choose the destination folder for the source files. 10.Proceed with the on-screen directions. Click the I Accept the Terms & Conditions check-box and select OK at the final step. The driver file installs on your system. To know more information regarding the how to install hp printer and troubleshoot the offline error using hp print and scan doctor, goto: 123.hp.com