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SCMnet Troubleshooting Tips

SCMnet Troubleshooting Tips. Tips for resolving common Agile to Oracle transfer issues. Cass Smith Business Systems Analyst Symmetricom csmith@symmetricom.com. Agenda . Review basic transfer process Questions to ask Checking change orders in the SCMnet GUI Common problems and what to do

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SCMnet Troubleshooting Tips

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  1. SCMnet Troubleshooting Tips Tips for resolving common Agile to Oracle transfer issues Cass Smith Business Systems Analyst Symmetricom csmith@symmetricom.com

  2. Agenda • Review basic transfer process • Questions to ask • Checking change orders in the SCMnet GUI • Common problems and what to do • Additional Info • Questions?????

  3. Agile – Oracle Transfer

  4. Key Questions • Was the PDX file exported from Agile? • Were there processing errors in SCMnet? • Did batch processes complete in Oracle?

  5. Agile Questions What status should trigger the export? What is the current status of the change order? Did an export occur? Was a change made in Agile after the export?

  6. SCMnet Questions Is the status Pending or Locked or Cancelled? Is the status Errored? Can you find the CO using ‘Search COs’? Is SCMnet polling PLM files? Is SCMnet processing Change Orders? Are SCMnet customizations working as expected?

  7. Oracle Questions Did the ‘Engineering Change Order Implementation’ request run (if ECOs are not manually implemented)? Is the Item/BOM in Prototype Engineering rather than Manufacturing?

  8. Checking Status in SCMnet Click on ‘Search COs’ and enter the change order number Then click on the ‘Search’ button

  9. SCMnet – Search COs Results Note that other change orders may also be displayed because it ends with the change order number you entered.

  10. Log Error Messages Some error messages to look for and what to do – Data Issues

  11. More Log Error Messages Processing Issues

  12. Where to Retry If correction was made in Oracle – resubmit the change order in SCMnet If correction was made in Agile – cancel the current PDX in SCMnet then re-release the change order in Agile If Dependency Check is turned off (SCMnet stops processing when it hits an error) – cancel dependent change orders in Pending queue before cancelling change order with error

  13. Where is it stored? PDX files and related scripts are stored on the Agile application server SCMnet mapping tables and SCMnet procedures are stored in the SCMnet schema in the Oracle instance

  14. Set Up/Link Instances Set up folders on Agile Test server with exactly the same names as are/will be used on Agile Production server (necessary to maintain links after refresh) When the Test Oracle instance is refreshed, refresh the linked Agile instance, too.

  15. For More Info SCMnet 4.1 Installation and Configuration Guide (includes instructions for BOM ID Synchronization) Agile Documentation - http://www.oracle.com/technology/documentation/agile.html

  16. Q and A Questions?????

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