Malaysia’s strategy to combat SPAM

1. Malaysia’s strategy to combat SPAM Anti-SPAM Strategies: The Way Forward for the ASEAN Telecommunications Regulators Council (ATRC) Toh Swee Hoe Malaysian Communications and Multimedia Commission (MCMC) CYBERJAYA, 3-4 May 2005

2. What this presentation will cover • Situation of SPAM in Malaysia • The Malaysian Approach • A Call for Action

3. Situation of SPAM in Malaysia

4. Situation of SPAM in Malaysia

5. The Malaysian Approach • Issued a public discussion paper on regulating spam on 7 August 2003 and the report was published on 18 February 2004 • Developed action-plans to combat SPAM based on the following: • Self-Regulation • Management by Service Providers • International cooperation • Legislative recourse

6. Self-Regulation • Awareness/Education: targeting business and consumers • Setting up a SPAM portal (www.mcmc.gov.my/mcmc.what_we_do/ins/faq.asp) • Promotion of technology-based solutions • Communications and Multimedia Consumer Forum: Development of sub code for Internet Access Service Providers with provisions on Anti-SPAM measures

7. Self Regulation • The establishment of an Information Sharing Forum (ISF) chaired by MCMC and consist of Internet Access Service Providers (IASPs) and relevant stakeholders from private and public bodies • Anti-SPAM Toolkit - encompassing technical guidelines and best practices for users - to be published in June 2005 • “whitelist” of IPs and “blacklist” of known spammers.

8. Management by Service Providers • Enforcement of subscription contract between Service Providers and customers • Service Provider’s obligations under the Content Code and General Consumer Code which includes provision on importance of protecting personal information in respect of collecting and maintaining such information and the need for appropriate security and respect for consumers’ preferences regarding unsolicited mails and telephone calls. • Promotion of technology-based solutions

9. International Cooperation • Information sharing, technical solutions and study of legal provisions of each country • Urgent need for a coordinated approach by the global community - private and public bodies • MCMC recently entered into a multilateral MOU with the Australian Communications Authority (ACA) and the Korean Information Security Agency (KISA) • MCMC is leading the ASEAN Telecommunication Regulator Council (ATRC)working group on Anti-SPAM

10. International Cooperation • Malaysia’s role in the ASEAN Telecommunications Regulators Council (ATRC)] • In line with the Singapore Declaration – An Action Agenda - adopted at the 3rd TELMIN in September 2003, Singapore • Ministers called for the acceleration of the development and security of the ASEAN Information Infrastructure

11. International Cooperation • During the last ATRC meeting in Vientiane, Laos in July 2004, member countries agreed for Malaysia to spearhead ATRC’s action plan on SPAM; • Establishes working level link between members; • Encourages exchange of skills and sharing of: • Policies and strategies; • Technical expertise; • Educational strategies and information; and • Knowledge and information about known sources of SPAM

12. International Cooperation • Facilitates cooperation between industry and Anti-SPAM groups within ATRC economies; • Bilateral/Multilateral arrangements to fight SPAM; and • Engages with other international fora towards cooperation in fighting SPAM.

13. Legislative Recourse • Section 233 of the Communications and Multimedia Act 1998 (CMA) - addresses “improper use of network facilities or network services” • Compliance to the provisions of the registered Consumer codes and sub codes are mandated on licensees as part of the licensed condition - The Code for Internet Access Service Provider, which contains provisions on Anti-SPAM measures is awaiting registration by MCMC

14. Legislative Recourse • Monitoring developments of SPAM laws in other jurisdiction, examples: • United States of America • Australia • Korea • Other countries

15. A Call For Action • Service Providers • Minimize/eradicate SPAM received through their gateway • Offer solutions to users/customers • Educate users/customers • Ensure that spammers are blocked from using local network infrastructure to SPAM • Cooperate with Regulators and other ISPs - share information • Promote technical approach to counter SPAM

16. A Call For Action • Consumers • Cultivate responsible use of your email address • Adopt technology solutions - anti-SPAM, anti-spy ware software • Exercise rights - lodge complaints to the relevant organizations - MCMC’s online complain reporting on SPAM

17. A Call For Action • Companies/Organizations • Adopt technology solutions • Ensure email policy is in place and adhered to • Exercise rights - lodge complaints • Educate employees on the usage of corporate/organizational email

18. A Call for Action • Regulator’s Role • Continue to work together in concert with the industry and other relevant organizations • Continue to work with the global community especially with other regulators - SPAM is a global menace that requires global cooperation • Build and sustain awareness/education • Promote technical solution • To act upon complaints received

19. Thank You Malaysian Communications and Multimedia Commission, 63000 Cyberjaya, MALAYSIA www.mcmc.gov.my