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Business ByDesign (Case Study)

Business ByDesign (Case Study). EGN 5621 Enterprise Systems Collaboration (Professional MSEM) Fall, 2011. Objectives:. •Understand the critical role of business processes and the enabling information technology in modern organizations

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Business ByDesign (Case Study)

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  1. Business ByDesign(Case Study) EGN 5621 Enterprise Systems Collaboration (Professional MSEM)Fall, 2011

  2. Objectives: •Understand the critical role of business processes and the enabling information technology in modern organizations •Understand the main business processes – supply-side, demand-side and support processes – and their integration within the firm as well as with customers and suppliers •Understand the principles and capabilities of state-of-the-art enterprise systems •Gain hands-on experience with a commercially available enterprise system

  3. Case Study Concept for SAP BYD: ■An analytical part has been added to the basic structure of each case study block with master data and process flow. ■The cross-role process flow is tracked in the case studies. Exceptions in the process flow are made transparent using Business Task Management. ■In the case studies, the focus is above all on functions of Supplier Relationship Management and Customer Relationship Management, and a new collaboration function is included. ■Design orientation through changes in the case study flow using business configuration and enhancement techniques constitutes a key part of the learning content.

  4. Basic Concept and Case Structure This case study links management concepts to the design of business processes and their implementation. •Primary processes: Supply-side processes (procurement), Demand-side processes (marketing, sales, service) •Support processes: Finance and accounting

  5. Goals •Understand the main business processes and their integration within the firm: The case study simulates the experiences of a trainee moving through different departments and roles within a company. •Gain hands-on experience with a commercially available enterprise system: Students will familiarize with SAP Business ByDesign.

  6. Scopes of Case Study

  7. Exercises • Case Study 2: 4.1 New material • 4.1.1 Search for products and create product master data • Case Study 3: 4.2 Supply planning details • 4.2.1 Prepare supply planning (Inform Dr. Shen to do 5.2.1) • Case Study 5: 5. Customer management • 5.1 Scenario • 5.1.1 Introduction • 5.2 Tasks • 5.2.1 Create price lists for solar boiler (Inform Dr. Shen to do it) • 5.2.2 Start a campaign • 5.2.3 Analyze customer contacts • 5.2.4 Enter an inbound phone call • 5.2.5 Check the price list • 5.2.6 Record an opportunity • 5.2.7 Check the opportunity pipeline • 5.2.8 Enter a sales order • 5.2.9 Checking the delivery date • 5.2.10 Start planning run, create purchase request & purchase order (Inform Dr. Shen to do 5.2.11) • 5.2.11 Approve the purchase order (Inform Dr. Shen to do it)

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