Chapter 1 Human Resource Management

1. Chapter 1Human Resource Management A Strategic Function

2. Chapter 1 Overview • Human Resource Functions • Who performs the Human Resource Function? • Challenges for Human Resource Managers • Human Resource Management Tomorrow • Organization Performance and the Human Resource Manager • Communicating Human Resource Programs • Human Resource Management and Organizational Performance ＜This symbol”□” indicates a table or figure appears at this point in the presentation. ＞

3. Human Resource Function□ • Who Performs the Human Resource Function? • The Human Resource Department□□ • Challenges for Human Resource Managers • Diversity in the Work Force□ • Challenges and Contributions of Diversity • Regulatory Changes • Structural Changes to Organizations • Technological and Managerial Changes within Organizations • Human Resource Management Tomorrow□ • Organizational Performance and the Human Resource Manager • Communicating Human Resource Programs • Guidelines for Communicating Human Resource Programs

4. Table1.1Activities of the Major Human Resource Functions Human Resource Planning, Recruitment , and Selection • Conducting job analyses to establish the specific requirement of individual jobs within the organization . • Forecasting the human resource requirements the organization needs to achieve its objectives. • Developing and implementing a plan to meet these requirements . • Recruiting the human resources the organization requires to achieve its objectives. • Selecting and hiring human resources to fill specific jobs within the organization. Human Resource Development • Orienting and training employees. • Designing and implementing management and organizational development programs. • Building effective teams within the organization structure. • Designing systems for appraising the performance of individual employees. • Assisting employees in developing career plans. Compensation and Benefits • Designing and implementing compensation and benefit systems for all employees. • Ensuring that compensation and benefits are fair and consistent . Safety and Health • Designing and implementing programs to ensure employee health and safety . • Providing assistance to employees with personal problems that influence their work performance. Employee and Labor Relations • Serving as an intermediary between the organization and its union(s) . • Designing discipline and grievance handling systems. Human Resource Research • Providing a human resource information base . • Designing and implementing employee communication systems .

5. Human Resource Function□ • Who Performs the Human Resource Function? • The Human Resource Department□□ • Challenges for Human Resource Managers • Diversity in the Work Force□ • Challenges and Contributions of Diversity • Regulatory Changes • Structural Changes to Organizations • Technological and Managerial Changes within Organizations • Human Resource Management Tomorrow□ • Organizational Performance and the Human Resource Manager • Communicating Human Resource Programs • Guidelines for Communicating Human Resource Programs

6. Table 1.2Examples of the Types of Assistance Provided by a Human Resource Department Specific Service Advice Coordination Maintaining employee records Disciplinary mattersPerformance appraisals Handling initial phases ofEqual employmentcompensation employee orientation opportunity matters matters

7. Figure 1.1 Three Types of Assistance Provided by a Human Resource Department Specifics services Human Resource Department Operating Manager Advice Coordination

8. Human Resource Function□ • Who Performs the Human Resource Function? • The Human Resource Department□□ • Challenges for Human Resource Managers • Diversity in the Work Force□ • Challenges and Contributions of Diversity • Regulatory Changes • Structural Changes to Organizations • Technological and Managerial Changes within Organizations • Human Resource Management Tomorrow□ • Organizational Performance and the Human Resource Manager • Communicating Human Resource Programs • Guidelines for Communicating Human Resource Programs

9. Table 1.3 Civilian Labor Force, 2002 and Projected to 2012, and Projected Entrants, Stayers and Leavers, 2002-20122002-2012 Group 2002 Entrants Leavers Stayers 2012 Total 144.9% 40.5% 23.1% 121.8% 162.3% MEN 77.6 20.6 12.8 64.7 85.3 Women 67.3 19.9 10.3 57.1 77.0 White, non-Hispanic 126.9 32.6 21.0 105.9 138.5 Men 66.9 16.2 11.5 55.4 71.6 Women 60.0 16.4 9.5 50.5 66.9 Black, non-Hispanic 16.6 5.5 2.3 14.2 19.7 Men 7.8 2.9 1.1 6.6 9.3 Women 8.8 2.6 1.2 7.6 10.4 Hispanic origin 17.9 7.8 2.0 15.9 23.8 Men 10.6 4.3 1.3 9.3 13.7 Women 7.3 3.5 .7 6.6 10.1 Asian and other, non-Hispanic 8.1 1.8 1.8 4.2 12.0 Men .9 1.0 2.2 6.6 Women .9 .8 2.0 5.4 ※All figures are in millions .

10. Human Resource Function□ • Who Performs the Human Resource Function? • The Human Resource Department□□ • Challenges for Human Resource Managers • Diversity in the Work Force□ • Challenges and Contributions of Diversity • Regulatory Changes • Structural Changes to Organizations • Technological and Managerial Changes within Organizations • Human Resource Management Tomorrow□ • Organizational Performance and the Human Resource Manager • Communicating Human Resource Programs • Guidelines for Communicating Human Resource Programs

11. Human Resource Function□ • Who Performs the Human Resource Function? • The Human Resource Department□□ • Challenges for Human Resource Managers • Diversity in the Work Force□ • Challenges and Contributions of Diversity • Regulatory Changes • Structural Changes to Organizations • Technological and Managerial Changes within Organizations • Human Resource Management Tomorrow□ • Organizational Performance and the Human Resource Manager • Communicating Human Resource Programs • Guidelines for Communicating Human Resource Programs

12. Human Resource Function□ • Who Performs the Human Resource Function? • The Human Resource Department□□ • Challenges for Human Resource Managers • Diversity in the Work Force□ • Challenges and Contributions of Diversity • Regulatory Changes • Structural Changes to Organizations • Technological and Managerial Changes within Organizations • Human Resource Management Tomorrow□ • Organizational Performance and the Human Resource Manager • Communicating Human Resource Programs • Guidelines for Communicating Human Resource Programs

13. Human Resource Function□ • Who Performs the Human Resource Function? • The Human Resource Department□□ • Challenges for Human Resource Managers • Diversity in the Work Force□ • Challenges and Contributions of Diversity • Regulatory Changes • Structural Changes to Organizations • Technological and Managerial Changes within Organizations • Human Resource Management Tomorrow□ • Organizational Performance and the Human Resource Manager • Communicating Human Resource Programs • Guidelines for Communicating Human Resource Programs

14. Human Resource Function□ • Who Performs the Human Resource Function? • The Human Resource Department□□ • Challenges for Human Resource Managers • Diversity in the Work Force□ • Challenges and Contributions of Diversity • Regulatory Changes • Structural Changes to Organizations • Technological and Managerial Changes within Organizations • Human Resource Management Tomorrow□ • Organizational Performance and the Human Resource Manager • Communicating Human Resource Programs • Guidelines for Communicating Human Resource Programs

15. Figure 1.2 Questions for Understanding the Organization’s Business Strategy • What are the goals of the organization over the next year, 3 years, 5 years, and 10 years? • How would you describe the organization’s core business? • How does your organization compare with competitors in market share and customer service? • Will the company be growing via merger and acquisition or from internal growth? • Will growth be local, national, or global? • Will growth be from expansion of current businesses or from an expansion in scope ? • Instead of growth , will there be downsizing and if so, why? • What are the organization’s revenue objectives over the short and long terms?

16. Human Resource Function□ • Who Performs the Human Resource Function? • The Human Resource Department□□ • Challenges for Human Resource Managers • Diversity in the Work Force□ • Challenges and Contributions of Diversity • Regulatory Changes • Structural Changes to Organizations • Technological and Managerial Changes within Organizations • Human Resource Management Tomorrow□ • Organizational Performance and the Human Resource Manager • Communicating Human Resource Programs • Guidelines for Communicating Human Resource Programs

17. Human Resource Function□ • Who Performs the Human Resource Function? • The Human Resource Department□□ • Challenges for Human Resource Managers • Diversity in the Work Force□ • Challenges and Contributions of Diversity • Regulatory Changes • Structural Changes to Organizations • Technological and Managerial Changes within Organizations • Human Resource Management Tomorrow□ • Organizational Performance and the Human Resource Manager • Communicating Human Resource Programs • Guidelines for Communicating Human Resource Programs

18. Questions