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Pertemuan 16 Enterprise Information Systems

Pertemuan 16 Enterprise Information Systems. Matakuliah : M0154 / Management Support Systems Tahun : 2005 Versi : 1/1. Learning Outcomes. Pada akhir pertemuan ini : Mahasiswa dapat menunjukkan cara integrasi SPK ke dalam Enterprise Sistem. SPK tingkat organisasi (ODSS).

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Pertemuan 16 Enterprise Information Systems

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  1. Pertemuan 16Enterprise Information Systems Matakuliah : M0154 / Management Support Systems Tahun : 2005 Versi : 1/1

  2. Learning Outcomes Pada akhir pertemuan ini : Mahasiswa dapat menunjukkan cara integrasi SPK ke dalam Enterprise Sistem

  3. SPK tingkat organisasi (ODSS) • fokusnya pada tugas-tugas atau aktivitas organisasi • lintas-unit organisasi • lintas-fungsi organisasi • berbasis komputer • menggunakan teknologi komunikasi • dapat diintegrasikan dengan SIE dan SPK

  4. SPK tingkat organisasi (ODSS) Subsistem SPK Organisasi : • SCM • MRP • ERP • CRM • PLM • Future Development

  5. Value Chain (Porter) • Aktivitas utama (Primary Activity) • Inbound Logistic • Operations • Outbound Logistic • Marketing and Sales • Customer Services • Aktivitas Pendukung (Support Activity) • Infrastructures • Human Resources Management • Technology Development • Procurement

  6. Material Resource Planning (MRP) MRP system • Perencanaan produksi untuk kapasitas penuh (100%) • Model persediaan • Perencanaan Induk Produksi • Daftar komponen CRP system • MRP dengan ditambahkan kapasitas mesin dan kapasitas pabrik MRP II system • CRP dengan ditambahkan perencanaan sumberdaya dan keuan

  7. Enterprise Resource Planning (ERP) • Aplikasi sistem informasi yang mengintegrasikan keseluruhan fungsi dan unit organisasi • memperpendek waktu produksi • berbasis pandangan value chain • mengurangi biaya produksi • harga sistemnya mahal • meningkatkan layanan pelanggan • antarmuka tunggal • rekayasa proses bisnis • otomasi bisnis proses utama

  8. Customer Resource Management System (CRM) • Pendekatan tingkat perusahaan • Berbasis teknologi komunikasi • Fokus pada : • pencarian pelanggan • pemeliharaan pelanggan • loyalitas pelanggan • keuntungan/manfaat bagi pelanggan • Pemberdayaan tenaga kerja • Pemasaran langsung (one-to-one) • Memungkinkan alokasi sumberdaya untuk setiap kelas pelanggan

  9. Benefits: Decrease expense of recruiting customer Reduce sales costs Greater profitability through targeting and segmentation Increase customer retention Increase customer loyalty Improve customer service Customer-focused Issues: Failure to use software Integration Organizational culture Expensive Adapting business processes Retention of employees Training Allocation of time for deployment Commitment from top management CRM

  10. Product Lifecycle Management (PLM) • Integrated, information driven • Includes all aspects of product’s life • Goals • Streamline development • Increase innovation • Requires integration of independent databases • Shares information about product among different groups, both inside and outside organization

  11. Benefits: Flexibility Reduced change orders Improved design Reduced production times Reduced time to market Improved quality control Collaboration Centralized repository Issues: Support from senior management User involvement Training Integration PLM

  12. Penutup Buku sumber : Turban Efraim (2005) DSS & Inteligent Systems, ed. 7, PHI chapter 08 hal 409 - 424 Selanjutnya pertemuan 17 materi chapter 01 buku EIS Watson

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