Connect – Mersey Care NHS Trust & SCC

1. Knowledge Driven Health Connect – Mersey Care NHS Trust & SCC

2. Anthony Doyle Healthcare Sales Manager SCC

3. Introduction • SCC & Mersey Care • Trusted Advisor based on 4 years of engagement • Delivered projects and improvements on ad-hoc basis • Now increasing value of the partnership by helping to shape the future IT environment • Objectives for Mersey Care • Determine readiness for CfH • Getting core infrastructure right is fundamental to success • Develop ITIL/MOF service delivery framework • Means of unlocking the value of the NHS Enterprise Agreement

4. SCC Approach • Use IO/NIMM to identify and prioritise activities • IO Assessment • On-site interviews with Trust staff • Assess current situation • Confirm objectives and goals • Deliver report covering current situation and recommendations for change • Next Steps Identified • Implement application level monitoring • Program of process formalisation • Increase adoption of virtualisation • Investigate options for access to data by partners

5. Realisation of Knowledge driven Health Rationalised Basic Dynamic Standardised Identity & Access Management Security & Networking Data Protection IT Processes

6. Chris Norwood Solutions Architect SCC

7. The SCC Core IO Assessment Rationalised Basic Dynamic Standardised Identity & Access Management Security & Networking Data Protection IT Processes Energy & Efficiency

8. What was the Maturity Level of Mersey Care? Rationalised Dynamic Standardised Basic Identity & Access Management Security & Networking Data Protection IT Processes Energy & Efficiency

9. Recommendations Rationalised Dynamic Standardised Basic Identity & Access • Active Directory Enhancements • To support secure access to data and services by external organisations • Directory Federation – provide logical links between Mersey Care and external directory services • Information Cards – provide means of certifying external users’ identity in order to grant access to specific information • Rights Management – granular protection for digital content both inside and outside the Mersey Care network Management Security & Networking Data Protection IT Processes Energy & Efficiency

10. Recommendations Rationalised Dynamic Standardised Basic Identity & Access Management • Server Monitoring • Ability to fully understand how systems and services are performing now is key requirement for successfully introducing new innovations • Important component of Trust’s move to MOF/ITIL based service framework • Program to implement System Center Operations Manager 2007 underway Security & Networking Data Protection IT Processes Energy & Efficiency

11. Recommendations Rationalised Dynamic Standardised Basic Identity & Access Management • Process Formalisation • Support processes are in place but largely undocumented • Reliance on individual knowledge seen as potential risk • Service improvement programs are simplified if processes are: • Formalised • Managed • Optimised • Is a key component of the transition to MOF/ITIL based service framework Security & Networking Data Protection IT Processes Energy & Efficiency

12. Recommendations Rationalised Dynamic Standardised Basic Identity & Access Management • Server Virtualisation • Currently used in development with a small amount of production use • Trust recognise virtualisation benefits and are actively pursuing this avenue: • Simplified management • Ability to manage workloads and optimise resource utilisation • Flexibility and rapid deployment • Significant reductions in datacentre power required for servers and cooling Security & Networking Data Protection IT Processes Energy & Efficiency

13. Final Positions Rationalised Dynamic Standardised Basic Identity & Access Management Security & Networking Data Protection IT Processes Energy & Efficiency

14. IO & NIMM HIS Benefits Strategic • Assess and prioritise those activities needed to support the CfH programme • Provided a roadmap for improving levels of service to both Trust and external users • Reassurance that investments made of past few years have been made appropriately Improve • An independent assessment of the current core infrastructure • Repeat the process in other Trusts within North Mersey HIS • Ensure all Trusts in HIS have access to the NHS EA Simplify • Adopt a common best practice framework across all Trusts • Simplify adoption of CfH initiatives between Trusts and external partners

15. Alignment with CfH Business Solutions Health Information Care Management Health Back Office Public Health Delivery Transformation Solutions Shared Services Connected Health Platform Connect  Collaborate  Inform Business Productivity Architecture and Design Blueprint, Reference Implementations Infrastructure Application Platform Core Infrastructure Privacy Usability Accessibility Security Standards Interop Policy

16. Alignment with CfH Business Solutions Health Information Care Management Health Back Office Public Health Delivery Transformation Solutions Shared Services Connected Health Platform Connect  Collaborate  Inform Business Productivity Architecture and Design Blueprint, Reference Implementations Infrastructure Application Platform Core Infrastructure Privacy Usability Accessibility Security Standards Interop Policy

17. Summary • Have Defined a Strategic Direction for Mersey Care • Able to Identify and Prioritise Projects • The implementation of an application level monitoring capability in order to enable application based SLAs • Server virtualisation will introduce operational efficiencies and reduce datacentre power consumption. • A programme of process formalisation in order to ensure that IT staff are working in an optimal fashion and that services can be delivered in a known predicable manner. • The investigation of Directory federation and Information Cards to provide secure access to partner organisations and enable managed information sharing. • Access to the full NHS EA • Readiness for CfH • Platform and IT Standardisation across North Mersey HIS to improve efficiency and costs • Deeper partnership between Mersey Care & SCC