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Help Service for Consultants & Telecommunication Services

Presentation on Revenue Assurance Sana’a-Yemen Tel:00967 1 474435 Fax:00967 1 474436. Help Service. Help Service for Consultants & Telecommunication Services. Business Process. Contract not created. wrong rates applied. Customer not provisioned.

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Help Service for Consultants & Telecommunication Services

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  1. Presentation on Revenue Assurance Sana’a-Yemen Tel:00967 1 474435 Fax:00967 1 474436 Help Service Help Service for Consultants & Telecommunication Services

  2. Business Process Contract not created wrong rates applied Customer not provisioned CDR not generated CDR not rated Customer not invoiced Data mismatch Service Mismatch Non compatible data Wrong methodology Invoiced not printed Wrong data Data loss Wrong service assigned New request Not captured Rejects not considered Interconnection rate Delayed application Incorrect billing Discount Applied wrongly Opportunity underutilization Inability to bill Help Service R A Concerns

  3. Help Service Network Elements

  4. Help Service Different Revenue Silos • Postpaid Revenue • Prepaid Revenue • Roaming • Interconnection

  5. Help Service Revenue Assurance System Moneta Revenue Assurance Platform (Subex) Postpaid Outgoing calls Incoming calls SMS, Fax, and Data Prepaid Outgoing calls Incoming calls

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