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Jim Imperatrice Chief Clerk Kings County Supreme Court

New York State Unified Court System. Quality Service. Jim Imperatrice Chief Clerk Kings County Supreme Court. Make $$$$$ Customer return Value the customer 90% vs. 10%. Indictment Never Again Value Self 10% vs. 90%. Private vs. Government Customer Service vs. Quality Service.

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Jim Imperatrice Chief Clerk Kings County Supreme Court

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  1. New York State Unified Court System Quality Service Jim Imperatrice Chief Clerk Kings County Supreme Court

  2. Make $$$$$ Customer return Value the customer 90% vs. 10% Indictment Never Again Value Self 10% vs. 90% Private vs. GovernmentCustomer Service vs. Quality Service

  3. Quality Service S E R V I C E EQ QS Character Motivation

  4. PHINEASGAGE

  5. Quality Service Self Awareness - Attitude Empathy – Social Awareness S E R V I C E

  6. EMPATHYSOCIAL AWARENESS Changes Expectations Perceptions

  7. CHANGE • Courts • Society • Technology • You

  8. Changes in the Courts • Standardized Court System • Master Calendar System • Individual Assignment System (IAS) • Problem Solving Courts

  9. Communication

  10. Movies

  11. MEALS • Home Cooked Meals • Microwaved Meals • Fast Food Restaurants “Have It Your Way”

  12. EXPECTATIONS Speed Convenience Courtesy

  13. PERCEPTIONS

  14. Comment Card Display

  15. Quality Service Responsibility Value Integrity Commitment Energy S E R V I C E E Q Self Awareness - Attitude Empathy – Social Awareness Character Motivation

  16. MY PHILOSOPHY Layers Of Teflon! Let It Go!

  17. What Does Yours Say?

  18. Thank You ! The Seven Habits Of Highly Effective People The 8th Habit By Stephen R. Covey By Stephen R. Covey Being In Balance Becoming A Better You Joel Osteen Dr. Wayne Dyer What To Say and How To Say It The Secret Sidney Hurlbert Rhonda Byrne The Power Of Positive Thinking Don’t Sweat The Small Stuff Dr. Norman Vincent Peale Dr. Richard Carlson The FISH Philosophy Phineas Gage – A Gruesome but True Story Charthouse Learning Publications John Fleischman

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