Campus Quality Survey 1998, 1999, & 2001 Comparison

1. Campus Quality Survey 1998, 1999, & 2001 Comparison Office of Institutional Research & Planning July 5, 2001

2. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale Summaries

3. Campus Quality Survey Comparisons 1998, 1999, & 2001 Survey Items with Largest Performance Gaps - 2001

4. Campus Quality Survey Comparisons 1998, 1999, & 2001 Satisfaction & Quality

5. Campus Quality Survey Comparisons 1998, 1999, & 2001 Employee Satisfaction

6. Campus Quality Survey Comparisons 1998, 1999, & 2001 Impression of Quality

7. Campus Quality Survey Comparisons 1998, 1999, & 2001 Survey Demographics

8. Campus Quality Survey Comparisons 1998, 1999, & 2001 Details by Scale and Survey Items

9. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 1 – Top Management Leadership & Support – Examines how all levels of senior management create and sustain a clear and visible quality value system along with management systems support that guides the activities of the organization.

10. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 1 – Top Management Leadership & Support – Scale Summary and ratings for Detailed Items

11. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 2 – Customer Focus – Assesses overall customer service systems and the responsiveness and ability of the organization to meet requirements and expectations.

12. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 2 – Customer Focus – Scale Summary and ratings for Detailed Items

13. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 3 – Strategic Quality Planning – Examines the organization’s quality planning process and reviews how all key quality requirements are integrated into the process.

14. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 3 – Strategic Quality Planning – Scale Summary and ratings for Detailed Items

15. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 4 – Quality Assurance – Examines the approaches used by the organization to design, assess, control, and improve processes.

16. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 4 – Quality Assurance – Scale Summary and ratings for Detailed Items

17. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 5 – Measurement & Analysis – Reviews the scope, validity, use, and management of data and information that underscore the organization’s TQM system.

18. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 5 – Measurement & Analysis – Scale Summary and ratings for Detailed Items

19. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 6 – Quality & Productivity Improvement Results – Reviews the measurable results of the organization’s quality improvement efforts.

20. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 6 – Quality & Productivity Improvement Results – Scale Summary and ratings for Detailed Items

21. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 7 – Employee Training & Recognition – Examines the efforts to develop the full potential of employees for quality improvement and analyzes training efforts, rewards, and incentives in place to recognize individuals.

22. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 7 – Employee Training & Recognition – Scale Summary and ratings for Detailed Items

23. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 8 – Employee Empowerment & Teamwork – Determines the effectiveness and extent of work force involvement in continuous quality improvement and the approaches used to enhance employee empowerment.

24. Campus Quality Survey Comparisons 1998, 1999, & 2001 Scale 8 – Employee Empowerment & Teamwork – Scale Summary and ratings for Detailed Items

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