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Streamlining Business License Processes for Improved Customer Service

Learn about enhancing customer service, online license applications, processing methods, and future enhancements at the October 2001 Tidemark User's Conference.

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Streamlining Business License Processes for Improved Customer Service

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  1. Session: Case Types Other than BLD - Business Licenses Panelist: Trevor Bennett, City of Anaheim Date: Thursday October 4, 2001

  2. Overview • Customer Service Improvements • Basic Case Layout • Processing Applications • Business Licenses on the Web • Future Enhancements October 2001 Tidemark User's Conference

  3. Customer Service Improvements • Ability to pay for license and receive Tax Certificate at the counter. • A copy of License Renewal/Billing is immediately available upon request. • Business License information available from the Internet. • Ability to apply for Business Licenses from the Internet. • The New Business List can be reviewed/printed from the Internet. October 2001 Tidemark User's Conference

  4. Business License CaseLayout

  5. General Screen October 2001 Tidemark User's Conference

  6. Supplemental Info. Screen October 2001 Tidemark User's Conference

  7. Fee Schedule Screen October 2001 Tidemark User's Conference

  8. Referral Info. Screen October 2001 Tidemark User's Conference

  9. Fee Schedule History Screen October 2001 Tidemark User's Conference

  10. Amusement Devices Screen October 2001 Tidemark User's Conference

  11. Processing Applications By Counter, Mail, Fax and Web

  12. Business License Applications • Walk-in • Customer completes input form and makes payment • Staff enters data in Permit Plan • Prints out form that includes completed application with License Tax Certificate attached • Customer departs having applied, made payment and received certificate October 2001 Tidemark User's Conference

  13. Business License Applications cont. • Mail-in • Customer completes input form received either via the mail or downloaded from the City’s Web page • Customer remits form and payment (check or Credit Card) to the City • Staff enters data, reflects payment and prints out application with License Tax Certificate and mails to customer October 2001 Tidemark User's Conference

  14. Business License Applications cont. • Internet (currently) • Customer completes input form on City Web page and submits application. • Staff reviews transaction, notifies customer (via Email) of acceptance and states that a billing notice will be mailed containing amount due. • Internet (in the Future) • Customer enters payment information by either • Credit card • Check (Electronic funds transfer) • Staff accepts payment, prints out application with certificate and mails to customer October 2001 Tidemark User's Conference

  15. Tax Certificate October 2001 Tidemark User's Conference

  16. Business License Renewals, Billings and Final Notices • Renewals, Billings and Final Notices are run by Tidemark Batch. • Each Notice contains a Stub to remit with payment, which upon return is input into the system via a Remittance Processor. October 2001 Tidemark User's Conference

  17. Renewal & Billing Notice October 2001 Tidemark User's Conference

  18. Business License On the Web Website: www.Anaheim.net or www.anaheim.net/business/buslicindex.htm

  19. Business License Web Intro October 2001 Tidemark User's Conference

  20. Business License Applications October 2001 Tidemark User's Conference

  21. Sole Proprietor Application October 2001 Tidemark User's Conference

  22. Business Name October 2001 Tidemark User's Conference

  23. Business Address October 2001 Tidemark User's Conference

  24. Business Owner Info October 2001 Tidemark User's Conference

  25. Emergency Contact Info October 2001 Tidemark User's Conference

  26. General Info October 2001 Tidemark User's Conference

  27. Fee Schedule Info October 2001 Tidemark User's Conference

  28. Referral Info October 2001 Tidemark User's Conference

  29. Amusement Devices October 2001 Tidemark User's Conference

  30. Future Enhancements • Upgrade to Permit Plan v2.6.1 • Upgrade to eConnect v2.2 • Interactive Voice Response • Ability to pay Online October 2001 Tidemark User's Conference

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